2 Contract Incident Management Jobs in Dorset

managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of … incidents and fulfilment of requests according to the requirements of the business * Capture and record all information and data as directed by the IT Management System * Carry out qualitative checks on all relevant IT systems * Carry out general administrative tasks * Communication of potential/current issues with all team … members * Management of workload demands within tight deadlines * Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. * Undertake such other reasonable duties, commensurate with the job holder\'s experience and qualifications, as may be required for the more »

and Programme Managers across the business. You will be focussed on providing an excellent, proactive service to the business. You'll be involved with incident management and root cause analysis, as well as application management of off-the shelf and bespoke applications - you will oversee and/… Now [or similar] and knowledge of the agile framework. As well the expected technical skills, we're looking for someone to have good stakeholder management skills as you willl be liaising with various areas of the business on regular basis Due to the volume of applications received for positions more »