23 Incident Management Jobs in Yorkshire

1ST LINE SUPPORT/SERVICE DESK ANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE Basic understanding of TCP/IP networking concepts Basic understanding of Active Directory Group Policy management concepts Basic understanding more »

new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service is maintained Main … Clinical Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc … Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony suppliers Production of reports detailing calls to the 111 and 119 number and their distribution Support the local re-commissioning more »

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service more »

internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service more »

Trust employees and 3rd party users. Configuration, deployment, repair and maintenance of desktop PC's, Laptops, tablets, iPads, iPhones and android phones Updating the incident and request tickets within the Service Desk Logging tool. Documentation of procedures Project work as required. Compliance with operational processes (Incident Management, Request Management, Major Incident Management) Network configuration as required including port patching and fault diagnosis. Travel - You will be required to travel between our other Trust Sites as well as our satellite sites. About us DBTH is one of Yorkshire's Leading acute trusts, serving a … system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware Experience of working with ITIL and Service Management processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working more »

and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for … reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would more »

virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »

to maximise uptime and performance through robust design and delivery standards. Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs. Management and evolution of infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team with investigation and escalation. Building, supporting and encouraging a blameless post-mortem culture. Management and refinement of an … delivery of shared Engineering and Tech Org objectives. Continually researching, validating and innovating their approach within the wider industry. The Person Requirements Strong transactional management capabilities Strong software engineering or technical operations background (Preferably in Terraform, Powershell, Azure) Collaborative style and natural desire to set up the team for more »

services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »

Incident Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £50k - £60k + benefits We are actively looking to secure an Incident Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise: Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all levels, providing regular more »

one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. … Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents … that cannot be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis more »

a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new … services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively more »

our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned … to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve … Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities more »

intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery … and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service … the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the … organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex more »

LMWS and/or signposting to other services where appropriate. 2. To assess and support people with common mental health problems in the self-management of their recovery. To facilitate guided self-help through delivering groups/classes and via online platforms and 1-1 sessions. 3. To ensure … quality of service delivery, adapting to the changing needs of the client group including identifying, managing and minimising risks and applying sound safeguarding and incident management principles, including multi-agency working. 9. To contribute to and undertake clinical audit, assist with research projects and share learning opportunities with more »

in multiple security projects and processes across the business in a rapidly changing environment. Key areas of the role are: IT Governance & Compliance Risk Management Phishing Controls Threat Modelling Incident Management Security Product Development Vulnerability scanning The role offers: Hybrid working Company bonus Training and development If more »

internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. Key Responsibilities as an IT Service Desk Analyst: To provide the companies service desk services in the form more »

information security within a fast-paced environment and may be involved in SOX control responsibilities. Day to Day of the role: Assist with security incident management and response activities. Manage and respond to security alerts from systems and end-users. Perform security checks, reconciliation, compliance checks, and investigate … security standards such as Cyber Essentials, ISO 27001, 27002, Data Protection Act, and GDPR. Proficiency in Microsoft O365 Security solutions, Networking, Security operations, Vulnerability Management, and Security Auditing. Experience in security testing, vulnerability scanning, and risk management. Ability to create formal documents such as reports or procedures. Detailed knowledge … of Microsoft O365 environment, Threat Intelligence analysis, Security Incident Response, and Disaster Recovery principles. Strong interpersonal skills, analytical mindset, and ability to communicate in non-technical language. Good organisational skills and ability to manage and prioritise workload. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. more »

robust and scalable solutions to address complex technical issues. • Conducting code reviews + working closely with the product team to resolve technical issues. • Performing Incident management including: Major/Minor Incidents, root causes + resolutions. • Advantageous Skills: Matlab, Agile + Time Series database integration. more »

question would have certification or training already in a range of discalplines with a variety of vendors. Responsibilities: Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring … and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Benefits: Hybrid working position with only more »

Claim, and responsibilities may include: First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key Repair Management – communicating with repairers and updating the client with their current position Claims Management – taking action to ensure the claim is continually progressing The … Essential) Maths GCSE or equivalent, grade C/4 (Essential) About the Employer FMG SUPPORT LTD FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance … and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services. more »