51 to 75 of 92 Remote/Hybrid Incident Management Jobs

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

automate deployment of applications, infrastructure and integrations. Monitoring & Reliability Monitor system performance, troubleshoot issues and apply SRE practices to improve availability and resilience. Configuration Management Use Terraform and Ansible to manage and configure cloud resources consistently and securely. Security & Compliance Implement cloud security best practices, ensuring alignment with regulatory … organisational standards. Operations & Incident Management Collaborate with support and operations teams to resolve incidents, perform root cause analysis and deliver long-term fixes. Cross-Functional Collaboration Work closely with developers, QA, product teams and platform engineers to embed DevOps methodologies across the lifecycle. Continuous Improvement Identify opportunities ...

Ability to work in environments with high demand, competing priorities, and escalations from AMS teams. Nice to have: PeopleSoft experience in AR, Inventory, Asset Management, or Project Costing. Knowledge of VAT and European Finance processes. Exposure to SAP transitions, data preparation, or test cycles. Familiarity with ITSM/incident management tools. Organisation: Initial 12-month contract Outside IR35 Hybrid working: typically 2 days per week onsite in Kingston Competitive day rate Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

hiring a Payments Service Delivery Manager for a strategic project in the financial sector, with a strong focus on service management, operations, delivery and governance of critical payment services. This role is ideal for a senior professional with solid banking experience and strong day-to-day exposure to: SEPA … Core and B2B); Instant Payments (IPS) ; end-to-end Direct Debit processes; integrations across Payment Gateway, Core Banking, CSM, clearing and settlement ; incident management, SLA monitoring and service stability ; payment APIs and monitoring tools such as Dynatrace and Kibana ; PSD2, open banking and the regulatory framework applicable ...

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … incidents, ensuring an appropriate outcome. Ensure that incidents and service requests are triaged and categorised accordingly, working with the appropriate team(s), seeing each incident through to resolution Ensure that critical incidents are progressed with the appropriate priority by all departments within the Company and communication with end users ...

seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast-paced … will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership ...

enhance efficiency. Manage vendor relationships to ensure effective resolution of escalated issues. Support compliance and security activities in line with industry standards. Lead incident management activities, including root cause analysis and post-incident reviews. Mentor and develop junior team members to foster a culture of accountability ...

Active Directory consolidations Collaborate with managed service providers and internal teams to maintain high availability, security and compliance Support business continuity through proactive monitoring, incident management and disaster recovery planning Mentor and provide technical guidance to team members and act as an escalation point for complex issues Essential … Server and hybrid cloud environments Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred Active Directory and identity management, including multi-forest consolidations Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates) Experience with enterprise applications ...

with internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent customer ...

Germany, offering a competitive package of ~£120k + benefits. If you are a true SRE (not DevOps-focused) who cares deeply about reliability, stability, incident response, and performance at scale, we want to speak with you. What You’ll Do Ensure high availability, scalability, reliability, and security across production … environments Lead live incident response, drive root‐cause analysis, and deliver lasting solutions Build and maintain SLIs, SLOs, and SLAs Support a core Java product: patching, SDKs, configuration (YAML), and uptime work Drive automation using Python, Linux tooling, and IaC Work closely with security, compliance, and multiple engineering teams ...

complex technical issues Drive adoption of automation, DevOps practices, and cloud-native ways of working Serve as an escalation point for technical troubleshooting and incident management Produce high-quality documentation to enable reuse, supportability, and knowledge sharing Required Experience & Skills Strong, hands-on AWS experience within large-scale ...

security best practices Automation Develop scripts and tools to streamline operations Team Collaboration Work closely with developers and IT teams to deliver reliable platforms Incident Management Troubleshoot issues and maintain system reliability Experience Required 4+ years experience in DevOps or Platform Engineering Strong experience with CI/ ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

ensuring risks are identified, assessed, and effectively managed throughout the project lifecycle. This is a hands-on, client-facing role combining security architecture, risk management, and governance . Key Responsibilities Provide security advice and guidance across IT and business projects Conduct threat modelling and security impact assessments (SIAs) Define … infrastructure Review conceptual, logical, and physical solution designs Manage and oversee vulnerability assessments and penetration testing Support risk identification, remediation, and ongoing risk management Contribute to enterprise security architecture frameworks and standards Perform ISO 27001 compliance assessments and security reviews Conduct third-party security assessments and audits Develop ...

SLOs, and error budgets Improve system observability through monitoring, logging, and alerting Collaborate with engineering and product teams to support high-availability services Oversee incident management, root cause analysis, and continuous improvement Define and implement infrastructure best practices and automation What We're Looking For Proven experience … within SRE frameworks Knowledge of Infrastructure as Code (eg, Terraform, CloudFormation) Strong background in monitoring tools (eg, Prometheus, Grafana, Datadog) Excellent leadership and stakeholder management skills Nice to Have Experience with containerisation (Docker, Kubernetes) Exposure to DevOps culture and CI/CD pipelines Security and compliance awareness in cloud ...

leadership experience in SRE or related fields (platform engineering, DevOps etc.) Deep technical experience in cloud-native AWS and on-premise systems architecture Strong incident management and observability experience for large scale systems Intelligent automation/Agentic AI experience preferred Excellent AWS services, data platforms, software engineering ...

Serve as the service owner, ensuring application availability, performance, and suitability for business needs. Translate business requirements into clear and actionable functional specifications. Lead incident management activities, coordinating with users, technical teams, and external vendors. Collaborate with global IT counterparts to define and deliver application roadmaps that support ...

Serve as the service owner, ensuring application availability, performance, and suitability for business needs. Translate business requirements into clear and actionable functional specifications. Lead incident management activities, coordinating with users, technical teams, and external vendors. Collaborate with global IT counterparts to define and deliver application roadmaps that support ...

managed delivery model. You will work across structured and semi-structured data from key internal systems, including HR, care delivery, finance, estates, medication and incident management to build reusable data pipelines, semantic models and certified datasets. Your work will directly support operational teams, strategic planning and improved outcomes ...

organisation meets all regulatory, contractual and internal control requirements across our data‐center campuses and corporate environment. You will oversee regulatory compliance, policy management, internal controls, audit readiness, third‐party assurance, data governance alignment and risk management. This role ensures the compliance framework strengthens operational resilience, protects the organisation … Responsibilities Strategy & Governance Define the enterprise compliance strategy, roadmap and operating model; align to ERM, security and resilience frameworks. Develop and maintain the compliance management system, ensuring governance across all business units. Set compliance KPIs and coordinate reporting to executive and board‐level committees. Ensure policies and procedures remain ...

catalogue of technology services delivered by the organisation. Ensure ownership, service levels and accountability are clearly defined across all technology services. Establish strong vendor management practices and oversee key technology partnerships. Drive operational maturity across incident management, change control, service monitoring and operational resilience. Lead technical ...

catalogue of technology services delivered by the organisation. Ensure ownership, service levels and accountability are clearly defined across all technology services. Establish strong vendor management practices and oversee key technology partnerships. Drive operational maturity across incident management, change control, service monitoring and operational resilience. Lead technical ...

catalogue of technology services delivered by the organisation. Ensure ownership, service levels and accountability are clearly defined across all technology services. Establish strong vendor management practices and oversee key technology partnerships. Drive operational maturity across incident management, change control, service monitoring and operational resilience. Lead technical ...