8 of 8 Incident and Problem Manager Jobs

Summary Job Reference: VR130925 Job Title: IT Incident and Problem Manager Annual Salary/Benefits: plus excellent benefits (Bonus, Pension, Annual Leave etc) Location: Belfast City Centre, hybrid (3 days onsite, 2 days WFH For a complete understanding of this opportunity, and what will be required to be … a successful applicant, read on. - choose your WFH days) Client: Private sector - Finance Contract: Permanent, full-time (37.5 hours pw, typically Mon-Fri/8.30-5) IT Incident and Problem Manager - Overview Reporting to the IT Operations Team Lead, the IT Incident & Problem Manager will work as part of a team responsible for the operational execution of the Incident & Problem Management Policies, to ensure that the organisation remains fully accountable and in control of incident and problem management. Working with internal teams and external More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a weekBenefits include 10% pension, private medical, annual bonusCPS Group are supporting a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to … join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.Salary is going to be in the region of £40- 60k depending on experience within similar roles. The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. If you are interested in applying for this job, please make sure you meet … the following requirements as listed below. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem More ❯

As an Incident & Problem Manager at Evri, you will play a pivotal role in governing IT Incidents and Problems to minimise disruption across the business. You will take ownership of the Major Incident process (P1/P2) as well as lower-level incidents (P3/P4), ensuring swift … recovery of services, clear communication, and a consistent customer-first focus. In addition, you will drive the Problem Management process, delivering Post Major Incident Reports, root cause analysis, and Service Improvement Plans to reduce incident volumes and improve overall system stability. This role is critical to … protecting Evri from the financial and operational impact of IT outages, and you will work collaboratively with IT teams, business stakeholders, and external partners to ensure service resilience and continuous improvement. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key … role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct post-incident reviews and support root cause analysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services quickly Drive continual service improvement initiatives Key Requirements 5+ years in IT Service Management Strong communication and multitasking skills Solid understanding of infrastructure and applications ITIL Foundation certified What you need to do now If you're More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key … role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous click apply for full job details More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key … role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous To be considered for an interview, please make sure your application is full in line with the job specs as found below. Please click on the apply button to read the full job description More ❯