Incident and Problem Manager Jobs

Incident & Problem Manager
UK

The median Incident & Problem Manager salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 871 967 1201
Rank change year-on-year +96 +234 -304
Permanent jobs requiring an Incident and Problem Manager 17 28 34
As % of all permanent jobs advertised in the UK 0.017% 0.028% 0.022%
As % of the Job Titles category 0.018% 0.030% 0.022%
Number of salaries quoted 11 26 15
10th Percentile £34,017 £38,750 £45,500
25th Percentile £35,558 £41,250 £52,500
Median annual salary (50th Percentile) £50,000 £48,750 £55,000
Median % change year-on-year +2.56% -11.36% +16.88%
75th Percentile £55,625 £75,000 £62,500
90th Percentile £70,000 £95,000 £68,000
UK excluding London median annual salary £50,000 £42,500 £55,000
% change year-on-year +17.65% -22.73% +10.49%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Incident and Problem Manager
Job Vacancy Trend

Job postings that featured Incident and Problem Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Incident and Problem Manager in the UK

Incident and Problem Manager
Salary Trend

3-month moving average salary quoted in jobs citing Incident and Problem Manager.

Salary trend for Incident and Problem Manager in the UK

Incident and Problem Manager
Salary Histogram

Salary distribution for jobs citing Incident and Problem Manager over the 6 months to 8 May 2024.

Salary histogram for Incident and Problem Manager in the UK

Incident and Problem Manager
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident and Problem Manager within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -9 16 £50,000 +17.65% 4
England +65 13 £50,000 -9.09% 4
North of England +47 9 £40,849 +2.12% 1
North East - 8 £40,849 -
Work from Home +53 4 £50,000 -23.08% 2
Isle of Man - 4 - -
West Midlands +11 2 £70,000 +118.75% 1
Midlands +3 2 £70,000 +118.75% 1
London +112 1 - -
Yorkshire +78 1 £57,500 +43.75% 1
South West - 1 - - 1

Incident and Problem Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, Incident and Problem Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Incident and Problem Manager in the job title.

1 16 (94.12%) ITIL
1 16 (94.12%) Problem Management
2 14 (82.35%) Incident Management
3 7 (41.18%) ServiceNow
3 7 (41.18%) Service Management
3 7 (41.18%) ITSM
3 7 (41.18%) Social Skills
4 6 (35.29%) Change Management
5 5 (29.41%) Finance
5 5 (29.41%) Root Cause Analysis
6 4 (23.53%) Microsoft 365
6 4 (23.53%) ITIL Foundation Certificate
6 4 (23.53%) Remedy ITSM
6 4 (23.53%) Service Delivery
6 4 (23.53%) BMC
6 4 (23.53%) Remedy
6 4 (23.53%) Major Incident Management
6 4 (23.53%) Public Sector
7 2 (11.76%) SLA
8 1 (5.88%) Hedge funds
8 1 (5.88%) Process Improvement
8 1 (5.88%) Change Control
8 1 (5.88%) Data Centre
8 1 (5.88%) Workload Management
8 1 (5.88%) Acceptance Criteria
8 1 (5.88%) Proactive Management
8 1 (5.88%) Collaborative Working
8 1 (5.88%) ITIL Certification
8 1 (5.88%) Financial Institution
8 1 (5.88%) Stakeholder Management

Incident and Problem Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 4 (23.53%) Remedy ITSM
Cloud Services
1 4 (23.53%) Microsoft 365
General
1 7 (41.18%) Social Skills
2 5 (29.41%) Finance
3 4 (23.53%) Public Sector
4 1 (5.88%) Banking
4 1 (5.88%) Financial Institution
4 1 (5.88%) Investment Banking
Miscellaneous
1 1 (5.88%) Data Centre
1 1 (5.88%) Hedge funds
Processes & Methodologies
1 16 (94.12%) ITIL
1 16 (94.12%) Problem Management
2 14 (82.35%) Incident Management
3 7 (41.18%) ITSM
3 7 (41.18%) Service Management
4 6 (35.29%) Change Management
5 5 (29.41%) Root Cause Analysis
6 4 (23.53%) Major Incident Management
6 4 (23.53%) Service Delivery
7 1 (5.88%) Acceptance Criteria
7 1 (5.88%) Change Advisory Board
7 1 (5.88%) Change Control
7 1 (5.88%) Collaborative Working
7 1 (5.88%) Conflict Resolution
7 1 (5.88%) Customer Service
7 1 (5.88%) Proactive Management
7 1 (5.88%) Process Improvement
7 1 (5.88%) Stakeholder Management
7 1 (5.88%) Workflow
7 1 (5.88%) Workload Management
Qualifications
1 4 (23.53%) ITIL Foundation Certificate
2 1 (5.88%) ITIL Certification
Quality Assurance & Compliance
1 2 (11.76%) SLA
Vendors
1 7 (41.18%) ServiceNow
2 4 (23.53%) BMC
2 4 (23.53%) Remedy