linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of … the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. … and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service more »
Guidant Global is recruiting on behalf of a highly recognised university for a Data Management Analyst for a 12-Month contract with an immediate start. The role has an operational focus on 'hard services' areas of CAFM/IWMS , ensuring that internal customer needs are identified, understood, and put … of available technology. Main purpose of the job Be an intrinsic part of a 'Centre of Excellence' by being the Subject Matter Expert for Management Information within and across CE&I systems identifying trends, areas of concern, SLA performance and make recommendations, provide reports, etc. Have operational focus on … of the CAFM/IWMS, including its data, operations, and reporting. Support the analysis of requests for new systems and requirements within CE&I. Linemanagement of the Data Management Officer. Duties and responsibilities Recommend and create MI reports to meet requirements for all service areas and more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Baker Harding Limited
providing excellent service in protecting the brand. Key responsibilities are: Provide support to suppliers and internal colleagues and resolve queries Act as a front line colleague to provide support Retail, Suppliers and Head Office users on process driven queries, signposting where information can be found and servicing requests Encourage … to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication Proactively highlight to your line manager areas where processes, policies more »