within the team as well as with the other teams. Clearing obstacles and removing impediments including proactive risk and issue management and resolution. Training, mentoring, and supporting teams as well as individuals to follow agile and lean values, principles, and practices. Required Qualifications: A degree in computer science, information technology more »
implement corrective actions as necessary. 6. Team Leadership and Development: Lead a multidisciplinary team of engineers, technicians, and support staff. Provide guidance, support, and mentorship to team members to foster professional growth and development. Foster a collaborative and inclusive work environment that promotes teamwork and innovation. Skills, Experience & Qualifications Needed more »
Colchester, Essex, United Kingdom Hybrid / WFH Options
Adecco
environment. * Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development. * Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service. * Manage … years' experience in sales and administration position. * Experience of managing a Sales through service contact centre and associated processes * Experience of coaching and mentoring others to achieve targets * Previous experience of leadership in a small to medium contact centre * Previous experience of 'leading leaders' * Previous experience of operational running of more »
