2 Contract Microsoft Exchange Jobs in the North of England

support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers Cisco VOIP phone system Classrooms with interactive whiteboards, data projectors … and audio systems HP switches throughout LAN infrastructure Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to … requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in Microsoft Desktop Operating Systems and applications Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and VLANs Experience with call management systems and more »

English or Mandarin Call Center/BPO/Customer Service experience is a plus! Ability to differentiate between colors Computer Literate, proficient in Microsoft Office Company Introduction: We are Keding Enterprises (KD), established in Taiwan in 2002, and are one of the global leading brands in interior surface … solutions. We are proudly listed on the Taiwan Exchange Stock Market. Through our continuous dedication to innovation and environmental conservation practices, we have pioneered in providing wood panels, flooring, and laminates that emphasize healthy and environmentally friendly quality alongside a luxurious and elegant experience. Our products have obtained more »