First Line IT Support Apprentice
MCH House, Bailey Drive, Gillingham, Kent, England
BDR Group
are up-to-date and secure. User Training: Assist end-users with basic IT training and troubleshooting techniques to enhance their technical capabilities. Incident Management: Manage and resolve IT incidents reported by end-users, maintaining accurate records and providing clear communication throughout the resolution process. Software Updates: Perform software … updates, patch management, and antivirus scans to ensure the security and performance of desktop systems. Network Connectivity: Troubleshoot network connectivity issues and assist in resolving them, working closely with network administrators. Documentation: Maintain comprehensive documentation for hardware, software, and troubleshooting procedures to facilitate efficient support. Collaboration: Collaborate with … to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a cloud-first curriculum, covering on more »
Employment Type: Advanced Apprenticeship
Salary: £15,000.00
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