Customer Journey Lead – Process Design
- Location
- Greater London, England, United Kingdom
journey and process owner model with accountable owners, performance measures and cross-team collaboration Identify suitable applications of RPA, Power Automate, Azure and AI; shape use cases and proof-of-concept direction in an advisory capacity Plan and report on the capability roadmap, enabled benefits, risks … documentation tools Familiarity with BPMN, applied flexibly and pragmatically Strong understanding of SOP/procedure documentation and supporting tools Working understanding of RPA, Power Automate, Azure and AI applications to processes; no build required Excellent influencing, facilitation and communication skills, including engagement with senior leaders Proven ...