1 to 25 of 180 Problem Management Jobs in the UK

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To be … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »

award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational … environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management more »

proven track record and industry-leading innovations make us the world’s most trusted air traffic control partner. Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at … term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. … solution architects, our commercial and financial teams as well as our Portfolio and Divisional level leadership. The chosen candidate will also be responsible for management of the current team of ~40 staff and additional surge resources that may be required to ensure the successful delivery of our contractual obligations more »

is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and … role involves directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate … readily available to manage and respond to major incidents outside of regular business hours. Process Improvement: Actively contribute to refining major and regular incident management processes, incorporating ITIL best practices to enhance overall efficiency and effectiveness. Post Incident Reviews: Conduct comprehensive Post Incident Reviews following major incidents to identify more »

on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding of ITIL Understanding of IT Security Excellent attention to detail Methodical … and logical approach to problem solving. Technical: Windows Server Support and Admin Windows 10/11 Support and Admin Active Directory Admin Filesystems and Permission Management Microsoft Application Support and Admin Email Applications Support and Admin Remote working Support and Admin Some of the technologies you will work more »

NO AGENCIES PLEASE Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management … SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and … applications. Producing standard documentation and procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to more »

NO AGENCIES PLEASE Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management … SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and … applications. Producing standard documentation and procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to more »

NO AGENCIES PLEASE Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management … SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and … applications. Producing standard documentation and procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to more »

NO AGENCIES PLEASE Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management … SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and … applications. Producing standard documentation and procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to more »

The purpose of the Performance Optimisation Expert role is as follows: Responsible for the management and use of management platforms across Infrastructure including Architecture, Design and deployment Services Covered: Monitoring, Performance Tuning, Orchestration, Analytics, Reporting Ownership of processes and procedures agreed to effectively manage the global environment between … operational run status Provide ‘Level 3’ operational support to infrastructure services in the event of major incidents or complex technical issues Accurate estimation, resource management and prioritisation of project, continuous improvement and proactive maintenance tasks Drive ongoing out-tasking to appropriate internal/external providers to ensure maximum efficiency … completed as required and progress reported, including risks and issues, to the relevant Project Manager and/or Infrastructure Engineering Lead Responsible for knowledge management to ensure effective/skilled response to address Service Requests and Incident tickets What will your essential accountabilities include? Part of the global Infrastructure more »

ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services engineers. Providing management through guidance, mentorship, and supporting all individual team members. • Supporting all office systems and network infrastructure and end user support services. • Collaborate with all … IT services, solutions, and related services, ensuring compliance and optimal service delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network/infrastructure/application monitoring tools. • Experience working in a dynamic and ever-changing environment • Ability to demonstrate the value of changes introduced. Enterprise Services Lead Engineer/Service Manager – Leeds – Up more »

of all Microsoft professional services projects and ongoing programmes across the Stridon client base including: Azure services Microsoft 365 services Infrastructure Cyber security Identity Management Application To be the subject matter expert on all matters related to Microsoft Solutions including Azure, M365 and Windows Server related services across the … Stridon infrastructure Responsible for deployment, configuring, and management of deliverables across all client solution implementations including ADDS, Certificates, Certificate Authorities, DNS, DHCP, DFS, File System, Group Policy, Radius, Exchange, SharePoint, Federation, Web Services and SQL Provide subject matter expertise and manage Stridon internal applications Manage Remote Management and … Monitoring tools to respond to and remediate problems where they have been escalated Deploy vulnerability management tools such as Microsoft Defender to scan for and remediate vulnerabilities across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related more »

range of project documents, initiating project exception plans and corrective action plans. Day-to-day monitoring of project progress and prioritisation of resource usage, problem management, escalation and liaison with project team members. Financial planning, regular forecasting and reporting and day-to-day management of the project … and preparing impact assessments and project change registers Ensuring that the project is delivered to agreed standards for quality and time using the appropriate management methodology Effective management and processing of monthly financial management routines Skills and Experience: PRINCE2 Practitioner, APMP, ISEB Certificate or Equivalent Project Management … or other PM related methodologies Proficiency in Microsoft Office applications including the latest versions of Microsoft Project Significant experience in the assessment, mitigation and management of Project Risk Demonstrable ability to manage and deliver multiple projects within tight timescales and with limited resources, in a number of varied and more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »

SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … providing guidance to the various teams with regards to the incident processes Experience escalating issues according to priority and severity Strong knowledge of Incident Management and Problem Management best practices Strong technical background in Databases and Networking and the ability to explain exactly how issues are resolved more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

will entail but not be limited to: Establish and oversee governance arrangements to ensure the Google Cloud platform, including orchestration, observability, security and systems management, is run securely, reliably and efficiently Develop Google Cloud Platform service management processes, including incident and problem management Conduct audits and … including Google. Evaluate performance, negotiate contracts, and ensure compliance with agreed-upon terms and service level agreements Implement processes and tooling for cloud financial management Report on Google Cloud service delivery and effectiveness Manage Google Cloud stakeholders, ensuring ITV’s Google Cloud platform continues to meet the evolving needs … basic GCP administration tasks Trained and experienced in agile delivery methodologies Cloud Governance Experience Experience building relationships with Internal and External stakeholders including supplier management - ideally Google Other things we’re looking for (key criteria) A pragmatic decision-maker, adept at solving complex problems Data driven Able to work more »

for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant … as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong more »

projects and operational needs. Provide 3rd level on-call support in a follow-the-sun support environment in the global team. Incident, change and problem management. Work with automation tools like PowerShell/HPSA/Ansible/Salt. Support public and private cloud-based windows server environment. Research and … jobs such as backups. Act as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution. What you will bring: 5-10 years of system administration with proven experience as a Microsoft Windows Server Administrator. Degree in technology related … major preferred or Undergraduate Degree or Technical Certificate. Windows Server build & support hands-on experience including problem determination/problem resolution skills. Experience with Windows servers 2012, 2016 & 2019. Familiarity with Microsoft Azure Cloud. Good knowledge of networking, firewall configuration, and VPN. Familiarity with security tools and best more »

includes identifying and capitalizing on OT system enhancement opportunities, overseeing the delivery of intricate infrastructure projects, and collaborating with operational teams on asset lifecycle management and continuous improvement initiatives within the OT environment. Additionally, the role focuses on ensuring the resilience and support of the Company's OT infrastructure … matter expertise to drive excellence. Your responsibilities will include... As an OT Infrastructure Specialist your responsibilities will include; Own and develop OT Infrastructure support & management processes and KPIs to ensure Supply Chain receives the required levels of system availability and performance. Monitor the performance of all hardware platforms, investigate … be required. Remain vigilant about upgrades and patches, managing end-of-life risk and wider implications of required changes/updates. Working with Site management teams, ensure appropriate support arrangements are in place with critical OEM support partners. Proactively manage OT risk and ensure high levels of resilience and more »

Lead EUC Engineer Leeds/Remote - roughly once per month in the office Leadership & Management, ITIL, Modern Workplace Tech £75,000 - £90,000 + bonus + exceptional benefits Fruition IT are recruiting a Lead EUC Engineer on behalf of a well reputable technology first business who are in growth … overseeing the day to day operations and supporting all office systems, network infrastructure and end user support services. What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management ITSM processes, tools and frameworks (ITIL) Slack, Skype/ more »

services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors … Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The more »