1 to 25 of 81 Remote Problem Management Jobs

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C# More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. … trust and open communication. Excellence: enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for More ❯

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast-paced IT support environment, ideally with remote user support. Excellent problem-solving and More ❯

applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across … Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and taking action where appropriate Communicating More ❯

to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description In a nutshell As a Product Management Lead, you will be pivotal in leading the integration of business processes and product management strategies across our global operations, particularly focusing on the implementation and optimization of … who oversees the delivery team in India and the Solution Architect in charge of the technical roadmap of the CRM Program. How can you help us? As a Product Management Lead, you will: Lead Product Management & Business Integration by: Leading the strategic planning and execution of product management initiatives, ensuring alignment with business goals. Overseeing the integration … team, guiding them in gathering and analysing requirements and translating them into product features. Lead Business Analysis, by: Conducting thorough business analysis in areas of CRM, including customer data management, sales, marketing, and customer service. Preparing functional documentation and design CRM customizations (FRD, SDD). Managing the Business Analysts on the team, ensuring they effectively conduct business analysis and More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT, or relevant Information More ❯

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. 📌 Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. 🎓 What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information More ❯

Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality Create, develop and … to face service review meetings with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service requests ensure the highest quality … standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering/supporting complex IT projects and enterprise technologies. Self-motivated, proactive, and skilled at leading More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient identification … and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in … IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident data meets specified requirements. More ❯

and the chance to build a successful career. Main Duties Lead the Service Desk team in delivering exceptional end-user support, Utilising Service now to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met (training provided). Provide guidance and mentoring to technical engineers to support their professional development and growth. (technical support … Security operation centres), to ensure operational needs are met. Essential Skills & Experience Ability to adapt during changing phases of service maturity Experience of leading a service desk/line management experience Experience of IT service Management toolsets Ability/willingness to utilise technical expertise of colleagues to summarise/portray information to stakeholder Strong leadership and communication skills … drive service improvements, and engage stakeholders effectively Have a high-level understanding of common technical terms ITIL v3/v4 certification, with an emphasis on Incident, Change, and Service Management processes. High level awareness following technical terms AWS (hosting platforms), service now (ITSM Toolset), Cyber security (protection of IT system) Familiarity of project toolset/processes (project boards, Gannt More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems You could be joining the Investment Management arm of a global bank.As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and applications … across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and reporting … partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or above More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

cycles. Collaborate with data inputters, analysts and senior leaders to align practices with UK policing and wider public-sector standards. Champion information-security, GDPR compliance and best-practice data management across the organisation. Experience & Skills Required Essential Strong T-SQL skills and hands-on experience interrogating and optimising relational databases. Proven track record in data validation, cleansing, profiling and … KPI reporting in a live environment. Solid understanding of GDPR, data-protection principles and cyber-security good practice. Analytical mind-set with methodical problem-solving skills and attention to detail. Excellent written and verbal communication; able to translate complex findings for non-technical audiences. Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile … policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working week with flexitime, remote-working options and TOIL/overtime enhancements. Generous More ❯

deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the … change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing practices and are knowledgeable of More ❯