101 to 125 of 162 Remote/Hybrid Problem Management Jobs

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery.Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution … senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes ...

maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead incident, request and problem management activities, ensuring effective triage, rapid resolution and sustainable service improvements. Champion user-centred service delivery, using feedback, performance data and operational insight … continuous improvement, and support career development aligned to professional standards and frameworks. About you and your experience Experience leading Service Desk, IT Service Management or Digital Support functions within a complex technology environment. A strong commitment to user-centred service delivery, service excellence and continual improvement. Experience using service ...

meet with Company requirements.Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes.Building pro-active and constructive professional relationships with other teams and departments.Day to day support of Microsoft Server Platforms and MS Products (Windows … InfrastructureUnderstanding of Virtualization Hypervisors, AHV, ESXiOut of hours availability to support for maintenance and changes.Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance.What will you bring to the role? You will have experience in a similar role delivering third-line support ...

meet with Company requirements. Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes. Building pro-active and constructive professional relationships with other teams and departments. Day to day support of Microsoft Server Platforms … Virtualization Hypervisors, AHV, ESXi Out of hours availability to support for maintenance and changes. Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance. What will you bring to the role? You will have experience in a similar role delivering third-line ...

network upgrades, migrations, optimisation, and continuous improvement Monitor network health and performance using observability and monitoring tooling Participate in root-cause analysis and problem management Maintain technical documentation, configuration records, and operational procedures Collaborate with engineering, service management, and customer teams Identify opportunities to improve automation, reliability … industry. With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What’s on offer? Work-life balance Flexible working with core hours of 10-4pm because we know ...

Cerner)Millennium Electronic Health Record and various other systems, both within and outside Barts Health.The successful candidate will have a software development background, service management experience, experience designing and building interfaces using an integration engine within a healthcare environment, and experience managing or supervising junior staff. The role operates … Qualifications Essential A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management InterSystems training and qualifications or equivalent from other integration engine suppliers Desirable PRINCE2 foundation equivalent in project management Experience Essential Effective communication ...

optimise existing solutions and deliver cost savings. Support the development, testing and continuous improvement of products and technologies. Assist with the staging, tracking and management of technical equipment and inventory. Provide technical support across the wider business and assist Telecom Management with regional enquiries. Share your expertise through … related aerospace messaging systems. Experience supporting pre-sales technical engagements, pricing proposals or RFP responses. A background in fault investigation, root‐cause analysis, problem management or service‐review processes. Knowledge of Cisco routers, switches and firewalls, together with equipment‐staging and inventory‐control practices. Experience delivering on-site ...

implement enterprise standards for Power Platform governance, including environment strategy, Data Loss Prevention (DLP) policies, and connector governance Establish and improve Application Lifecycle Management (ALM) practices using solutions, environment variables, and deployment pipelines Design, administer, and support SharePoint Online solutions, including site and information architecture Build integrations and administrative … building, and supporting production Power Apps and Power Automate solutions Demonstrated experience designing and implementing Power Platform governance (environment strategy, DLP policies, security, lifecycle management) Advanced experience integrating and automating Microsoft 365 services using Microsoft Graph, REST APIs, and PowerShell Proven ability to contribute to complex technical initiatives, troubleshoot ...

technologies. Diagnose routing, switching, wireless, and security-related issues. Implement network upgrades, maintenance activities, and infrastructure changes. Perform root cause analysis and contribute to problem management activities. Collaborate with customers, vendors, and internal technical teams to resolve incidents. Ensure infrastructure availability, performance, and operational resilience. Create and maintain … service improvement initiatives and operational best practices. Participate in out-of-hours support activities when required. Maintain compliance with operational processes, SLAs, and change management procedures. Required Qualifications & Skills Minimum 5 years of experience within a Service Desk, NOC, ISP, MSP, or SME networking environment. Strong hands-on experience ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

International is seeking an experienced Problem Manager for a remote, Outside IR35 role requiring active SC clearance. The role covers problem records, known errors, PIRs and service improvement across technical teams and stakeholders. You will own the Problem Management lifecycle, drive root cause analysis and ensure ...

Adapters in a complex mainframe environmentPerform VTAM PU/LU updates (Additions, Deletions, Changes) including Enterprise Extenders (EE)Implement AT-TLS rules (digital certificate management). Configure and manage IPSEC policies (permit/deny rules, VPN- ipsec tunnels)Trace, Debug and Error AnalysisCommunicate regularly with technical, applications and operational … structure and related software and protocols.Understanding of network security disciplines (IPSec, TLS/SSL, certificates, etc) and how they relate to file transmission.Experience of problem management from initial diagnosis through to resolution.Understanding of the Change Management process.Ability to customize and manage secure SNA and TCP/ ...

across business functionsImplement efficient data ingestion and integration workflows across cloud environmentsDrive adoption of data foundation initiatives and best engineering practicesCoordinate change, incident, and problem management processesMentor and guide junior data engineers on solution design and technical practicesPresent data insights, architecture reports, and recommendations to key stakeholdersEnsure implementation ...

complex mainframe environment Perform VTAM PU/LU updates (Additions, Deletions, Changes) including Enterprise Extenders (EE) Implement AT-TLS rules (digital certificate management). Configure and manage IPSEC policies (permit/deny rules, VPN- ipsec tunnels) Trace, Debug and Error Analysis Communicate regularly with technical, applications and operational staff … related software and protocols. Understanding of network security disciplines (IPSec, TLS/SSL, certificates, etc) and how they relate to file transmission. Experience of problem management from initial diagnosis through to resolution. Understanding of the Change Management process. Ability to customize and manage secure ...

Identify, log and categorise operational communications incidents, ensuring accurate information capture and timely escalation to senior engineers, suppliers or on-call support. Support incident management activities for live operational communications issues, including assisting with diagnostics, restoration actions and communication updates. Assist with major incident support, ensuring accurate logging, status … Assist with service continuity and resilience activities, including backup checks, failover validation and reporting on system readiness for major incidents. Support device and asset management processes for operational communications equipment (e.g. radio devices), ensuring records are accurate, auditable and up to date. Maintain and update operational communications documentation, including ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

model access, retrieval tooling, and evaluation workflows, so AI capabilities can move from prototype to production using standard platform patterns. CI/CD, Release Management & Test Automation Implement and maintain pipelines-as-code (e.g., GitHub Actions/Azure DevOps YAML) to established patterns, keeping builds, tests, and deployments reliable … fast. Execute and support release activities, following defined GitOps and change‐management processes. Write and maintain automated tests and quality gates within pipelines. Implement evaluation‐based quality gates for AI systems, including evals‐as‐code, regression suites against golden datasets, and human‐review thresholds where required. Infrastructure as Code ...

Remote Access services, ensuring proactive identification and resolution of issues. Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent … Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement of operational ...

Remote Access services, ensuring proactive identification and resolution of issues. Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent … Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement of operational ...

change and build a rewarding career that makes a real difference to our organisation and the communities we serve. About the role As Incident & Problem Manager, you will play a critical leadership role in ensuring the reliability,resilienceand performance of digital services across Wiltshire Police. You will lead … services that support frontline policing, protect operationalcontinuityand enable the delivery of modern digital policing. What you will be doing Lead the end-to-end management of incidents, major incidents and problems, ensuring rapid service restoration and minimal operational disruption. Act as the incident commander during major incidents, coordinating technical ...

point for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related services, resolving complex incidents and problems. Lead root cause investigations and problem management activities, driving preventative actions and continuous service improvement. Define and maintain Microsoft 365 governance, technical standards, documentation, and operational processes that support … senior escalation point, confidently diagnosing and resolving complex issues across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related technologies. A proactive problem‐solver with experience applying structured troubleshooting, root cause analysis, and continuous improvement practices to enhance service performance, stability, and user experience. An effective collaborator ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

join a leading fintech company based in London. This is an exciting opportunity to work on cutting-edge projects, particularly around ITOM (IT Operations Management) and the integration of cloud-native tools. Key Responsibilities Take on new ITOM requirements and build out the ITOM model in ServiceNow. Work closely … teams to ensure successful integration of ITOM modules and cloud-native tools. Enhance and deliver end-to-end ITSM processes, including Incident, Change, and Problem management. Lead the development of ITOM phases, ensuring delivery within a 6-8 week timeline for each phase, including grouping alerts and integrating with ...