101 to 125 of 177 Remote Problem Management Jobs

on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯

including senior traders and lead developers, to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments, balances technical expertise with business insight, is a strong communicator capable of discussing complex technical issues with a range of stakeholders, has … for you and your family Flexible benefits including Retail Discounts, Bike4Work scheme, and Gym benefits Support for CSR initiatives + 2 days’ volunteering leave annually Your key responsibilities Incident Management: Respond rapidly to production incidents, minimize downtime and financial impact, lead root cause analysis, and conduct blameless post-mortems Monitoring & Automation: Improve application health monitoring and implement automation to … manage capacity resources for scalable operations Collaboration: Work with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Follow change, incident, and problem management policies, and adhere to bank-specific non-financial risk frameworks Mentorship: Support junior team members and foster a culture of engineering excellence and continuous improvement Your skills More ❯

of SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third-party vendors to triage, troubleshoot, and resolve technical issues. Monitor … and audit tracking for supported applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working with a range of SaaS … applications and vendor platforms. Solid understanding of ITSM principles and best practices – ITIL certification or experience preferred. Experience across incident management, service request fulfilment, and change/problem management. Confident in performance monitoring, issue resolution, and service optimisation. Demonstrated ability to understand business domains and align application use with business needs. Excellent interpersonal and communication skills – able to More ❯

ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

including senior traders and lead developers to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments and balances technical expertise with business insight, a strong communicator, capable of discussing complex technical issues to a range of stakeholders, have … including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯

3rd Line Support Engineer to join our technical team. The Role As a 3rd Line Engineer, you'll serve as a senior technical escalation point, working on complex incidents, problem management, and infrastructure projects. You'll collaborate with both internal teams and client stakeholders to deliver reliable, efficient, and secure IT solutions. Key Responsibilities Act as a final … in a similar 3rd line or senior support role within an MSP Strong knowledge of Microsoft and networking technologies Solid project experience (e.g., migrations, server builds, cloud deployments) Excellent problem-solving and customer service skills Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus Ability to manage time and workload in a fast-paced, multi-client environment Why Join More ❯

with Traders, Strats, and Development teams to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The role is ideal for a problem solver who can thrive under pressure, balance technical ability with business acumen, and communicate effectively with the trading desks. The team follows technology policies for change, incident, and problem management with roles and responsibilities clearly defined. You will ensure that support procedures and activities are diligently followed and suitably documented. As a senior member of the team, you will also ensure applications are maintained and monitored to provide a stable environment for all users. You will help develop and mentor junior team members to foster an engineering … technologists on incidents and follow-ups Owning improvements to Rates application health monitoring, and automation, driving down manual effort on your supported platforms Driving cost optimisation and capacity resource management to ensure efficient use of resources and cost-effective solutions Delivering both business and technology related benefits by aligning reliability engineering practices with business goals and partnering with developers More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

excellence across the organisation. What You'll Be Doing Provide 1st and 2nd line support for core business applications including triaging, diagnosing, and resolving issues. Own the incident and problem management processes, escalating complex issues as needed. Maintain, configure, and administer Acturis and related applications, including building and updating document templates and workflows. Support application testing, QA, and … to learn and grow your application knowledge. Key Skills & Experience At least 2 years hands-on experience configuring Acturis, including document templates and workflow management. Strong experience in incident management and providing high-quality 1st/2nd line support. Familiarity with work queue tools such as Jira or similar. Solid understanding of Microsoft Office tools and collaboration platforms. Excellent More ❯

Senior DevOps Software Engineer The Senior DevOps Software Engineer will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the Software Defined Networking (SDN) components. Education and Experience: Bachelor's degree in a relevant technical discipline, plus 8-12 years of prior relevant experience Strong working knowledge of Git and experience with development … days of start date Responsibilities: Develop automated CI/CD build/deployment pipelines using Cloudbees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Lead software configuration management (SCM) release planning and version control, providing SCM support throughout a software product's life cycle (initial software development through promotion to Test, QA and Production Environments). Plan More ❯

cloud services. Manage provisioning, configuration, and lifecycle of cloud resources. Monitoring & Automation Proactively monitor systems and resolve issues. Implement automation tools and scripts for deployment, scaling, and maintenance. Incident & Problem Management Investigate and resolve incidents and root causes. Drive improvements to cloud reliability and service quality. Governance & Documentation Maintain up-to-date procedures and compliance with security standards. More ❯

to Design standards and patterns, and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) – encouraging continuous improvement in the development, build, test and maintenance of the system … technical issues in a clear manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

Social network you want to login/join with: Service Management Analyst (Hybrid) (Position located in Sheffield, United Kingdom), Cheltenham col-narrow-left Client: KnowBe4 Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 2ad3add71183 Job Views: 18 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: About KnowBe4 KnowBe4, the provider of the … world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and … is always something exciting happening at KnowBe4. To learn more about our team and office culture in England (UK), visit the following links. Careers Page: Glassdoor: LinkedIn : The Service Management Analyst role will form part of the Service Management function within Egress/KnowBe4. This team consists of the Service Management Manager, and two Service Management More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving … on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting … and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on major incident and problem management At least 3 years’ experience in a dedicated major incident or problem management role More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving … on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting … and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on major incident and problem management At least 3 years’ experience in a dedicated major incident or problem management role More ❯

Engineer skilled in managing costs across an Azure portfolio, delivering reliable cost reporting, performance telemetry, and cloud environment optimization. Develop FinOps processes for effective cost management. Governance of cost management, financial reporting, and workload risk management on Azure; act as the point of contact for issues, incidents, or problems. Support ITIL processes such as incident, change, and problem management. Ensure adherence to standards and operating procedures to maintain quality, productivity, and controls compliance. Collaborate with the team and automation tools to enforce cost management policies. Support Azure VM lifecycle management aligned with cloud management processes. Engage with external support partners for system maintenance, support, and troubleshooting as needed. The ideal candidate will demonstrate: Strong … troubleshooting and problem-solving skills. Experience with Entra ID; previous support and development experience with Azure and/or AWS. Microsoft Azure Administrator Certification. Experience with infrastructure as code (ARM, Bicep, Terraform). Proficiency in scripting and command-line tools (JSON, Python, PowerShell). 5-10 years of experience in system administration, infrastructure development, or related fields. Experience managing More ❯

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

a crucial role in managing the design, development, testing, and operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and value. This is an exciting opportunity for someone with a strong … technical background and a passion for problem-solving to contribute to our organisation's growth and success. This progressive role involves joining the pensions applications teams, delivering scalable solutions for our customers and employees, and working on various initiatives across pensions with stakeholders across the group. This role supports our values of strengthening our customers' mutual choice by providing … sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the platform. Ensure technical upgrades and maintenance are scheduled, working with relevant third-party vendors. Manage team performance against key deliverables More ❯

containerised services - Participate in an on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes operations Desirable: - Experience with Terraform … or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

own and solve problems. As a product manager you will: manage a product through discovery, alpha, beta and live states constantly develop your skills in and knowledge of product management techniques develop the product roadmap, make product priority decisions and own the backlog, to ensure we are adding value and meetings users and customers needs collaborate with a multidisciplinary … team to make data led decisions develop effective partnership and relationships with clients and stakeholders Product ownership - You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. … or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities. Problem management - You can understand and identify problems, analysing and helping to identify the appropriate solutions. You can classify and prioritise problems, document their causes and implement remedies. Stakeholder More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but they … collating all renewal information and documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management, change and release management. The CSM role provides focus for production systems and is not intended to duplicate any project functions that will remain with the project … for monitoring the monthly/quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter most for this role... Possess More ❯

and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering teams and provide product feedback as key stakeholders and the voice of … skills, and ability to explain technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices #J-18808-Ljbffr More ❯

mitigate, and neutralise security incidents, ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity incident response and operational leadership … within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive approach to security threats. Willingness to participate in an on-call rotation … for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's In It For You? Competitive salary and excellent benefits from day one including discretionary bonus, strong More ❯

Experience in product and service development, including for assisted digital users. Financial ownership: Responsible for realizing project benefits, securing funding, and managing scope within budget and deadlines. Stakeholder and problem management: Skilled in stakeholder identification, tailored communication, and building relationships. Strong communication skills to articulate problems and build consensus. Operational management: Knowledge of operational efficiencies and working More ❯