126 to 150 of 153 Remote Problem Management Jobs

The Role This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals. Key responsibilities include managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support. You will collaborate with clinical and administrative teams to review … system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability to More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Cross Asset Market Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our … expertise in area and an advanced level of understanding of the principles of apps support. Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements. Partners with multiple technology areas and management teams to ensure appropriate … ITRS monitoring would be an added advantage Experience with issue tracking and reporting using tools Basic Business knowledge/understanding of financial markets and products. Knowledge/experience of problem Management Tools. What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to More ❯

promoting best practices across teams. Financial ownership: Accountable for realizing project benefits, securing funding, managing scope within budget and deadlines, and understanding system integration and benefits realization. Stakeholder and problem management: Skilled in stakeholder identification, tailored communication, relationship building, and evidence-based consensus building. Operational management: Knowledge of efficient operations, acting as escalation point, and working closely More ❯

of a comprehensive knowledge base to empower both customers and support staff to resolve common issues independently Requirements About you Ideally, you'll have: Have 5+ years of people management experience 8+ years of experience in managing migration projects, analysing team metrics to assess efficiency and reconciling data sources Experience managing identifying and triaging technical issues and driving solutions … with clear metrics to show impact Experience with incident and problem management processes in a scaling environment Have strong analytical skills to investigate, prioritise, and identify the root cause of issues Operational expertise (measuring/improving manual processes, motivating/engaging an operations team) Has experience with technical product support teams and understands the technical backend of products. … collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively Paid professional development (including conferences, courses, learning subscriptions, etc.) Harrison Assessments - our talent management provider that facilitates continuous professional development A variety of flexible leave options A company-wide paid day off Flexible (hybrid) working conditions Health insurance via our provider Vitality UK More ❯

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors … Performance, Compensation & Benefits) Able to do complex configuration, including payroll integrations and time tracking Able to trouble shoot and analyse complex problems and suggest solutions Escalation point of incident management, problem management support for HR and business users for functional issues Review Workday updates, proposing changes and improvements to HR and business Provide change and deployment management … ideas and innovation HRIS Professional with proven Workday BAU support track record Ability to deliver Workday complex configuration Ability to deliver Workday and Payroll integrations Advanced knowledge of tenant management and security set up Experience of using Workday as a change enabler to drive service and process improvement Why Planet Planet is an equal opportunity employer where diversity is More ❯

has an opportunity to provide strategic guidance in improving our resiliency and reliability. The team is at the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support. You will need to build a strong relationship with business clients, vendor partners, and IT teams here in the UK More ❯

focused solutions that continuously improve and ultimately deliver maximum value. The team will drive improvements from our suppliers using the information provided by the Service Operations team to reduce problem management. They will provide the technical expertise and thought leadership to manage our suppliers to identify and resolve recurring issues that are having a negative impact/outcome for … mentoring to members of the Supplier Mgmt team, ensuring that the team have strong development plans and career progression and succession plans. Responsible for the execution of the Supplier Management strategy for Technology partners Transform relationships, contracts and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees. Set standards with our partners to ensure they … are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of their products Conduct structured and regular service reviews with key partners to ensure value and performance. Ensure remedial action plans are in place where required. Responsible for contracts and commercials for all existing and new service partners. Ensure that More ❯

the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional … service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target Maintain operation logs on … current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Proven experience in a More ❯

over 200 different applications and a wide range of infrastructure operating systems and databases across London, NY and Asia and provides IT Risk and Control Governance, Identity and Access Management Governance and Cybersecurity support across the Firm. What you'll be doing This London-based Information Technology Risk role is within the IT department of a Global Investment Bank. … risk and control governance professionals in conducting risk assessments, tracking control gaps, managing technology end-of-life and vulnerabilities, handling IT risk incidents, ensuring supplier security assurance, overseeing release management, and managing IT audits. Collaborate with other IT functions to integrate IT risk and control governance into all technology initiatives. Ensure effective communication with key stakeholders to maintain relationships … industry certification (CISSP, CISM, CISSP-ISSMP, CRISC or GIAC equivalent) strongly preferred. Prior relevant industry experience within the banking and/or financial services sector in an IT Risk Management or security role Experience in the identification, evaluation and documentation of policies, process and controls Experience working with international cross-functional teams fostering collaboration and team work. Prior experience More ❯

large government client of ours is seeking an experienced Engineer to join their dynamic team. This individual will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the SDN components. Design, develop, document, test and deploy software written in Python and Java on the Cisco Network Services Orchestrator (NSO) platform. Develop network orchestration … and management workflows on the Itential Automation Platform. Integrate software with network devices, including Cisco ASR9K and Juniper MX series routers. Develop automated tests using Ansible, Selenium, JMeter, Junit and/or other applicable tools. Develop automated CI/CD build/deployment pipelines using CloudBees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Work with an More ❯

Technical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues Requirements Languages: fluency in English and Spanish is a must. Any other European language is a plus. Bachelor’s More ❯

platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices Experience implementing Service Level Objectives and using them to drive error budgets, risk management and alerting Knowledge and experience with operating containers at scale within the Kubernetes ecosystem Experience in building robust, fault tolerant systems and identifying areas for improvement all in the … support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches using modern software technologies Ability to debug Production code to identify root causes of failure that lead to improvement Experience building and designing APIs or CLIs that solve internal problems or More ❯

infrastructure continues to support the business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using software and hardware like SolarWinds, Microsoft 365 Admin, Citrix, Control Up, VMware, Hyper V, Meraki SD-Wan & Wi-Fi, HP Aurba & Cisco switches plus … Windows Server OS. Create and maintain documentation. Continuously develop technical knowledge on established and emerging infrastructure technologies. Manage multiple infrastructure projects. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people More ❯

We're Hiring: Asset & Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT … up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking What You'll Bring: Strong Understanding of ITIL (v4 preferred … Deep familiarity with the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with More ❯

3rd Line IT Engineer Salary: £30,000 to £45,000 Location: Home Based Keywords: IT Support, Technical Issues, Problem Management, System Maintenance, Microsoft Technologies An exciting opportunity has arisen for a highly skilled 3rd Line IT Engineer to join a dynamic team. This home-based role offers a competitive salary ranging from £30,000 to £45,000. The … issues affecting the executive team. Assist with encouraging and facilitating users to make the most of productivity tools and services provided by Microsoft. Conduct root cause analysis (RCA) for problem tickets to identify and resolve underlying issues. Perform operating system updates and patches to ensure systems are secure and up-to-date. Manage application updates and patches to maintain … SharePoint sites, manage access, and create external guest user accounts. Monitor and maintain Power Automate flows. What you bring: Experience in 2nd or 3rd line support is preferred. Strong problem-solving skills are necessary. Proficiency in Microsoft technologies such as Intune, SharePoint, Teams is required. Excellent communication abilities are essential. Ability to manage multiple tasks efficiently is needed. Detail More ❯

Consultancy Salary: £55,000 - £65,000 DOE Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

stocks, ETFs, bonds, futures, and options all within a single, multi-currency account. We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change … investment opportunities for existing clients and willing to prospect new markets and attract new clients. The candidate must have experience in business development and selling to HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors. Reporting Line - Regional Head of Sales Worksite : Remote/Hybrid/On-site (options vary by location) Responsibilities Client … Relationship Management: Act as a liaison to top-tier clients, including premium retail and institutional clients, financial institutions, and high net-worth individuals. Provide solutions to client inquiries while complying with all company policies, practices, and procedures. Conduct regular meetings with clients to review their needs, goals, and satisfaction levels. Business Development: Identify opportunities to expand services and solutions More ❯

Hybrid (flexible travel to Leeds) Type: Permeant Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

specified in Service Level Agreements. Promote a high standard of customer care to improve customer perception and satisfaction. Liaise with other IT practitioners and specialist functions. Perform incident and problem management functions according to established processes. Manage customer expectations effectively. Set organizational standards for customer engagement. Act as a communication channel between customers and the IT organization. Provide More ❯

mainframe products and subsystems, including CICS resource definition and environment management. Collaborate with developers, architects, testers, and stakeholders to streamline the development and maintenance of mainframe environments. Support incident management by offering technical insight and working with third parties to resolve issues. Monitor live services and identify opportunities for optimisation and improvement. Ensure compliance with governance, change, and release … management processes. Engage with stakeholders to gather and own technical requirements. Mentor junior team members and contribute to knowledge sharing across the wider technical community. Skills & Experience Required: Advanced practical experience in a CICS technical role on z/OS Mainframe. Proven experience promoting and implementing DevOps principles. Working knowledge of: z/OS Connect API delivery, MQ, Endevor … automation tools (CA-7, CA-11, CA-OPSMVS). Coding and scripting (REXX, JCL, TSO, ISPF, SDSF, CLIST). Mainframe utilities (DFDSS, SORT, File Manager, DFSMS, DFHSM, Datacom). Problem management tools (IBM Debug Tool, Fault Analyser). CICS tailoring and monitoring tools (CEDA, Omegamon for CICS). Strong documentation and procedural writing skills. More ❯

on site and can be based anywhere in Belgium. This position will suit someone who is currently working as a Senior Data Center Engineering position with experience of service management and facilities operations and maintenance. As a Data Center Technical Manager you will lead the analysis, development and implementation of projects related to the implementation, modernization, maintenance of all … proposal. Support Procurement and analyse the requests for proposals (supplier selection). Generate methods, procedure and technical documents regarding technical solution and evolution (architecture, impact analysis). Be the problem management SPOC for your Technical Domain Act as a technical interface with suppliers, other operators, regulatory institutions, to gather requirements and technical solutions. Define the medium and long … HVAC, UPS, fire prevention systems, access control systems, etc.) in Data Centers or similar. Deep knowledge of site environmental engineering. Knowledge of Networks, Telecommunications, IT environment is desirable. Project management experience and skills. Ability to act proactively and to solve problems. Strong planning & organization skills/task management. You will Receive: Market competitive salary Company car Homeworking and net More ❯

Provide Technical Support to LCRCA staff and Members -Respond to relevant service requests in a timely manner. -Provision appropriate communications as required. -Contribute to major incident reviews. -Assist with Problem Management function to identify root causes and implement changes wherenecessary. -May be part of the IT Out of Hours rota. -Contribute to cyber incident response plan exercising. -Contribute … accreditations High availability of business systems -Pro-actively monitor infrastructure and applications to identify possible cyber issues. -Respond toalerting systems in a timely manner. -Strictly adhere to IT change management processes. -Pro-actively maintain cyber related systems as appropriate. -Complete documented cyber related daily checks and other preventative proactive tasks. -Liaise with other IT staff regarding the feasibility, capacity … the person We're looking for someone who can bring: -Hands-on experience working with cyber security services -A collaborative and proactive approach to supporting others -Strong technical and problem-solving skills with a focus on service improvement -Confidence in developing and deploying cyber security components -Flexibility to manage changing priorities -A positive approach to maintaining a healthy work More ❯

robust monitoring, alerting, and CI/CD systems. Skills/Must have: Strong hands-on experience with AWS (eg EC2, EKS, CloudWatch, Lambda). Background in incident, change, and problem management; comfortable with on-call rotations. Expertise in Prometheus, Grafana, and Splunk; solid knowledge of PromQL. Proficient in Scripting/programming (Python, Go, Bash, SQL). Salary More ❯

London - We offer a hybrid working model. What you'll do As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management activities. Additionally, you'll … by the NSOC meet customer and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. About you A degree in Cyber Security related discipline or equivalent experience 5+ years of More ❯

systems performance and reduce cost. 4. Tracking and analyzing performance and resource utilization of CICS systems 5. Recommend changes, upgrades, and enhancements based on the technical analysis. 6. Perform problem diagnostics and resolutions as well. 7. Participate in incident and problem management activities related to applications and CICS. 8. Encourage and ensure collaboration across functional users and … IPCS. Experience in cloning and sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process (ITIL) Experience working with and More ❯