26 to 50 of 51 Remote/Hybrid Problem Management Jobs

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … customers to determine the appropriate urgency and assess the impact on their operations Identify common sources of incidents and provide comprehensive information to the Problem Management team so that they can minimise the rate and impact of recurring incidents About Us Heywood combines a passion for software with ...

relation-based communication style rather than transactional. Ability to contribute to roadmaps, prioritizing, and balancing multiple priorities and influencing without direct authority. Excellent problem-solving and analytical abilities, including experience using data to inform decision making. Agile and cross-functional task mindset and learn & apply attitude Adaptable to different … Making, Sales Enablement, Road Map, Business Decisions, DataSource, Stakeholders, Tableau For Data, Adaptability, Salesforce CRM, Projects, CRM Data, Sales, Data Exchange, Communication, RStudio, Issue Management, Communication Style, SQL, Providing Data, Agile Methods, Data Centre, Communication, Ad Hoc Work, MS Excel, Organization Skills, Cross Functionality, Providing Solutions, Problem Management ...

relation-based communication style rather than transactional. Ability to contribute to roadmaps, prioritizing, and balancing multiple priorities and influencing without direct authority. Excellent problem-solving and analytical abilities, including experience using data to inform decision making. Agile and cross-functional task mindset and learn & apply attitude Adaptable to different … Making, Sales Enablement, Road Map, Business Decisions, DataSource, Stakeholders, Tableau For Data, Adaptability, Salesforce CRM, Projects, CRM Data, Sales, Data Exchange, Communication, RStudio, Issue Management, Communication Style, SQL, Providing Data, Agile Methods, Data Centre, Communication, Ad Hoc Work, MS Excel, Organization Skills, Cross Functionality, Providing Solutions, Problem Management ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

relation-based communication style rather than transactional. Ability to contribute to roadmaps, prioritizing, and balancing multiple priorities and influencing without direct authority. Excellent problem-solving and analytical abilities, including experience using data to inform decision making. Agile and cross-functional task mindset and learn & apply attitude Adaptable to different … Making, Sales Enablement, Road Map, Business Decisions, DataSource, Stakeholders, Tableau For Data, Adaptability, Salesforce CRM, Projects, CRM Data, Sales, Data Exchange, Communication, RStudio, Issue Management, Communication Style, SQL, Providing Data, Agile Methods, Data Centre, Communication, Ad Hoc Work, MS Excel, Organization Skills, Cross Functionality, Providing Solutions, Problem Management ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

Lead Specialist Engineers - Modern Identity to join the Tech Services team. Main duties of the job Deliver subject matter expertise in Identity and Access management (IAM), ensuring delivery of business requirements. Manage and monitor systems associated to IAM, Privileged Access Management (PAM), Single Sign-On (SSO)/Federation … visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities As part of our Identity Management team, as a senior member, you will get the opportunity to work on vital projects with a wide range of responsibilities. You will work ...

with proven expertise in batch processing and online transaction processing (OLTP) environments Solid experience in application support, with a good understanding of Incident and Problem Management processes, along with the ability to contribute to software development and enhancement activities Familiarity with industry-standard mainframe toolsets, development methodologies ...

First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service and team efficiency. Major Incident Coordination ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

stronger delivery discipline Provide executive oversight of infrastructure, resilience, cyber posture and disaster recovery Bring greater structure to governance across change, incident and problem management Lead formal review and corrective action following significant incidents Oversee digital recording systems, GIS platforms and core business systems, ensuring decisions are joined … realistic Identify opportunities to improve operational efficiency and digitise manual processes over time Hold accountability for technology risk, budget planning, supplier management and value for money Lead and develop the internal IT and digital capability, clarifying roles, responsibilities and decision making Review current team structure and recommend future capability ...

stronger delivery discipline Provide executive oversight of infrastructure, resilience, cyber posture and disaster recovery Bring greater structure to governance across change, incident and problem management Lead formal review and corrective action following significant incidents Oversee digital recording systems, GIS platforms and core business systems, ensuring decisions are joined … realistic Identify opportunities to improve operational efficiency and digitise manual processes over time Hold accountability for technology risk, budget planning, supplier management and value for money Lead and develop the internal IT and digital capability, clarifying roles, responsibilities and decision making Review current team structure and recommend future capability ...

stronger delivery discipline Provide executive oversight of infrastructure, resilience, cyber posture and disaster recovery Bring greater structure to governance across change, incident and problem management Lead formal review and corrective action following significant incidents Oversee digital recording systems, GIS platforms and core business systems, ensuring decisions are joined … realistic Identify opportunities to improve operational efficiency and digitise manual processes over time Hold accountability for technology risk, budget planning, supplier management and value for money Lead and develop the internal IT and digital capability, clarifying roles, responsibilities and decision making Review current team structure and recommend future capability ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...

role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both … explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Evidence & Documentation ...

operation and improvement of our cloud-based data platforms. You will work within a team of technical specialists, contributing to platform reliability, capacity, configuration management and continuous improvement. Key responsibilities: Support the development and maintenance of the organisation's data platform. Manage platform stability, availability and incident resolution. Perform … root cause analysis and contribute to ongoing service improvements. Participate in out of hours support where required. Assist with proactive monitoring, capacity management and escalations. Collaborate with technical teams and third-party providers. Contribute to project delivery and platform enhancements. What you'll need to succeed Experience in similar ...