26 to 50 of 162 Remote/Hybrid Problem Management Jobs

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident ...

Service Desk Team Lead Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Compensation: £40,000 - £45,000/year Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after … thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service ...

client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong … stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact for assigned client accounts. Build ...

Platform Operations and Engineer to manage, engineer, secure, and support enterprise Informatica platforms. The role requires strong hands-on knowledge of Informatica Intelligent Data Management Cloud, or IDMC, including its Cloud Data Integration capabilities and the cloud-based successor technologies used for enterprise data integration. IDMC provides services … building mappings, tasks, and taskflows, while its administrative capabilities include user and privilege management, Secure Agent and runtime environment configuration, connections, licenses, and schedules. The engineer will be responsible for platform administration, environment reliability, security compliance, cloud migration, operational support, automation, monitoring, upgrades, and engineering improvements. The role will ...

activities to enhance overall service delivery.In this role, You willUnderstand functional requirements and translate business requirements into technical database specifications.Provide production support and release management for Db2 database environments.Design, implement, and maintain physical database structures and configurations.Build, review, test, implement, and support application database releases.Implement and manage RACF/… services.Support database migration, upgrade, and data conversion initiatives.Perform root cause analysis and provide timely resolution of database-related incidents and problems.Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues.Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization.Coordinate with development teams during project ...

Excellence & Risk Owning the operational performance of ERP Services and ensuring critical services are appropriately monitored and supported. Establishing effective approaches to observability, incident management, problem management, change management and operational readiness. Ensuring recurring incidents and operational problems are investigated to their underlying causes and addressed ...

broad range of modern engineering practices. In addition to building new functionality, you will support the services you develop, contributing to application monitoring, incident management, and ongoing improvements to reliability and performance. Candidates are not expected to have experience across all technical areas. The specific technologies, team context … Testing Activities: Contribute to test design and execution to validate software quality, ensuring functionality, performance, and security requirements are met. Support Software Configuration Management: Manage software configuration and version control, ensuring that changes are tracked, documented, and easily retrievable. Data Modelling & Database Design: Contribute to data modelling and assist ...

specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … service recovery activities. Become a trusted operational contact for key Managed Service customers. Deliver service reviews, performance reporting and continual service improvement initiatives. Drive problem management and root cause analysis to reduce recurring issues. Service Improvement Assess the current operation and build a practical roadmap for continual improvement. ...

Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent … through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud operating models ...

Description Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service. Service Delivery Reporting into ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify ...

UNLEASH YOUR POTENTIAL Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service. Service Delivery Reporting into ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project … operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

seeking an Incident & Problem Analyst to join the IT Operations Team in Bradford. The role is hybrid, with home-based work and time in the Bradford office. You will support Major Incident & Problem Management and contribute to reducing business risk and impact through trend analysis and robust … problem management practices. Key responsibilities include identifying problems, maintaining records, coordinating incidents, and delivering high-quality reporting. #J-18808-Ljbffr ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

Consultant to join our team in London, London, City of (GB-LND), United Kingdom (GB).Senior Engineer in Production ManagementThe Senior Engineer in Production Management, will be responsible for the development and overall implementation of software in a complex, critical and large cross-departmental and multi-disciplinary area. … industry implications for our technologies. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices. Drives Continuous Delivery and Automation efforts across the supported applications by means of Root Cause Analysis reviews ...