26 to 50 of 177 Remote Problem Management Jobs

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT, or relevant Information More ❯

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. 📌 Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. 🎓 What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information More ❯

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. ? Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. ? What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information More ❯

end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

3rd party applications within our estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA’s to ensure customer expectations are met. You will need to have a good technical … knowledge about ERP technical tables and interfaces. You will coordinate and support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the financial application suite. As part of the role, you will identify system improvement opportunities and undertake application development and configuration to ensure that solutions are fit for purpose and … Receivables General Ledger, iExpenses, Ebusiness Tax , Purchasing, iProcurement and Workflow experience Demonstrable record of operationally supporting and/or delivering an ERP solution in a large organisation Good stakeholder management skills and excellent problem solving skills High motivation and a self-starter, attention to detail Good team player, serve as a subject matter expert and co-ordinate with More ❯

Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality Create, develop and … to face service review meetings with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service requests ensure the highest quality … standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering/supporting complex IT projects and enterprise technologies. Self-motivated, proactive, and skilled at leading More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient identification … and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in … IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you’ll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident data meets specified requirements. More ❯

love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient identification … and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in … IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident data meets specified requirements. More ❯

Intel/Macintosh Workstations & Laptops Windows 10, 11/OSX Network Printers configuration and support Mobile Devices (Smartphone/Tablets) – Android/iOS MO365 Service Now Incident/Service Management Systems Experience in the following systems preferred but not required: Lotus Notes/M0365 Remote Support Tools (TeamViewers) Active Directory/Microsoft Azure Basic Hardware repair Windows Autopilot Microsoft … Intune JamF (Apple MAC Management) Excellent communication and written skills within a global environment while dealing with all aspects of the business Ability to document technical processes in a clear and concise manner for both technical analysis and end user support Proven problem solving methodology with a rational approach to problem management. Flexible, enthusiastic attitude, capable of More ❯

and the chance to build a successful career. Main Duties Lead the Service Desk team in delivering exceptional end-user support, Utilising Service now to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met (training provided). Provide guidance and mentoring to technical engineers to support their professional development and growth. (technical support … Security operation centres), to ensure operational needs are met. Essential Skills & Experience Ability to adapt during changing phases of service maturity Experience of leading a service desk/line management experience Experience of IT service Management toolsets Ability/willingness to utilise technical expertise of colleagues to summarise/portray information to stakeholder Strong leadership and communication skills … drive service improvements, and engage stakeholders effectively Have a high-level understanding of common technical terms ITIL v3/v4 certification, with an emphasis on Incident, Change, and Service Management processes. High level awareness following technical terms AWS (hosting platforms), service now (ITSM Toolset), Cyber security (protection of IT system) Familiarity of project toolset/processes (project boards, Gannt More ❯

agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with multiple … partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system More ❯

Description Database Administrator (DBA) Leidos is seeking an experienced Database Administrator (DBA) to support and maintain an IT service management tool (ServiceNow) for a large organization. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, collaborating with cross-functional teams to … Maintenance: Support MariaDB (MySQL) databases, ensuring performance and availability. Backup & Disaster Recovery: Implement and manage database backups for data recovery. Monitoring & Performance Optimization: Track and enhance system performance. Incident & Problem Management: Troubleshoot and resolve database issues. Capacity Planning: Monitor and forecast storage and performance needs. Upgrades & Patch Management: Plan and execute database upgrades and patches. Database Logging … Monitoring: Manage logs for security and compliance. High Availability & Failover Management: Maintain uptime through failover procedures. Automation & Scripting: Develop scripts for maintenance and monitoring tasks. Documentation & Knowledge Sharing: Keep documentation current and accessible. Testing & Validation Support: Assist with database testing and validation. You will have: Proven DBA experience Expertise in MariaDB or similar relational databases Experience with backup and More ❯

Provide support to other IT staff. Provide support and administration of the IT Infrastructure. Provide IS support to Infrastructure and Application projects. Apply small changes in accordance with change management process. Problem management. Windows Server Knowledge/VMware/Nutanix/Wintel/SolarWinds The Successful Applicant Person Specification Technical Skills - Essential Detailed working knowledge of a broad … range of infrastructure technologies. Server virtualisation, preferably VMware. Hyper-Converged Infrastructure, preferably Nutanix. Azure services, preferably provisioning of Microsoft 365 services (Entra ID, device management, and SAML authentication). Excellent understanding of current Windows Server and Desktop operating systems, and Group Policy. Windows 10/11 build and support. MS SQL products. Citrix technologies, specifically Citrix DaaS and Citrix More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

For: Experience: Proven success in a Service Desk environment, with a strong personal track record. Experience working with SLAs and service targets. Familiarity with ITIL processes, particularly Incident and Problem Management. Previous involvement in coaching or mentoring team members. Skills: Strong problem-solving and analytical skills with a “bigger picture” mindset. Clear and confident communication, both written and … verbal. Excellent time management and planning abilities. Capable of simplifying technical details for non-technical users. Proficient in ITSM tools for managing incidents and service requests. Calm and adaptable under pressure, with a passion for customer satisfaction. Curious and solution-oriented, with a drive for continuous learning and service betterment. Desirable Qualifications: ITIL Foundation v3 or v4 Customer service More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Join to apply for the IT Problem Manager role at Marsh McLennan Join to apply for the IT Problem Manager role at Marsh McLennan Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our … Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and … coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be resolved More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems You could be joining the Investment Management arm of a global bank.As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and applications … across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and reporting … partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or above More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems? You could be joining the Investment Management arm of a global bank. As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and … applications across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and … reporting, partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯