51 to 75 of 80 Remote Problem Management Jobs

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

a crucial role in managing the design, development, testing, and operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and value. This is an exciting opportunity for someone with a strong … technical background and a passion for problem-solving to contribute to our organisation's growth and success. This progressive role involves joining the pensions applications teams, delivering scalable solutions for our customers and employees, and working on various initiatives across pensions with stakeholders across the group. This role supports our values of strengthening our customers' mutual choice by providing … sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the platform. Ensure technical upgrades and maintenance are scheduled, working with relevant third-party vendors. Manage team performance against key deliverables More ❯

containerised services - Participate in an on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes operations Desirable: - Experience with Terraform … or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

own and solve problems. As a product manager you will: manage a product through discovery, alpha, beta and live states constantly develop your skills in and knowledge of product management techniques develop the product roadmap, make product priority decisions and own the backlog, to ensure we are adding value and meetings users and customers needs collaborate with a multidisciplinary … team to make data led decisions develop effective partnership and relationships with clients and stakeholders Product ownership - You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. … or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities. Problem management - You can understand and identify problems, analysing and helping to identify the appropriate solutions. You can classify and prioritise problems, document their causes and implement remedies. Stakeholder More ❯

be necessary to address critical IT issues. Profil Bachelor's degree in Business, Information Technology or related field (or equivalent work experience) >15 years working experience Ability to utilize problem management database and systems to track and report on customer calls and requests Strong logical and analytical skills Strong verbal and written communication skills Ability to demonstrate baseline … security skills Ability to troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting Ability to find root causes of problems and quickly determine efficient solutions Experience in device security solutions Proficiency with relevant business systems, operating systems and Office 365 environment Good troubleshooting understanding of networking concepts (e.g. More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal business impact. Act as the primary point of contact for senior stakeholders during incidents, delivering clear … timely and strategic communication. Coordinate technical and business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level incident reports and summaries. Work closely with … annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over More ❯

re Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non-technical teams. Why Apply More ❯

hands-on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release … technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience … of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library systems (e.g., Alma, Primo, E-Prints) is advantageous. Skilled in problem-solving, technical diagnosis, and proactive service improvement. Experienced in change and release management, including testing and deployment. Excellent communication skills, with the ability to engage technical and non More ❯

Hilversum Full-time IT Operations - Application Management Do you have a knack for spotting IT issues before they become full-blown disasters? Can you optimize a database with a single glance and automate tasks before your coffee gets cold? Then we need you! What You'll Do (Besides Drinking Coffee and Fixing Bugs) Be a Problem Detective - Hunt … havoc. Give Applications a Performance Boost - Tune systems for maximum speed, stability, and efficiency. Tame Incidents Like a Pro - Lead troubleshooting efforts and prevent IT meltdowns. Smooth Change & Release Management - Deploy updates without causing panic. Automate the Boring Stuff - Use scripts to eliminate repetitive tasks (and impress your colleagues). Bridge the Gap - Work closely with developers, IT teams … an On-Call Hero - When things go south, you're the one who brings everything back on track. What You Bring (Besides a Good Sense of Humor) Experience in problem management, incident resolution, and performance tuning. Strong skills in .NET, Python, PowerShell, and troubleshooting critical applications. Hands-on expertise with Azure DevOps, AWS, Jira, and ServiceNow (magic wand More ❯

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes. On behalf of M&G, AMS are looking for an Aladdin SME for a 6 month contract based in London with remote work available. At M&G our purpose is to … money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it … a close working relationship with Public Markets business stakeholders in order to determine functionality gaps and enhancement requirements. Process and Workflow: Promote best practice and global consistency. Incident/Problem Management: Manage and maintain incidents, enhancements, issues and risks log via Jira. Embedding and adoption: Working closely with customers to ensure that new systems and process are embedded More ❯

has an opportunity to provide strategic guidance in improving our resiliency and reliability. The team is at the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support. You will need to build a strong relationship with business clients, vendor partners, and IT teams here in the UK More ❯

large government client of ours is seeking an experienced Engineer to join their dynamic team. This individual will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the SDN components. Design, develop, document, test and deploy software written in Python and Java on the Cisco Network Services Orchestrator (NSO) platform. Develop network orchestration … and management workflows on the Itential Automation Platform. Integrate software with network devices, including Cisco ASR9K and Juniper MX series routers. Develop automated tests using Ansible, Selenium, JMeter, Junit and/or other applicable tools. Develop automated CI/CD build/deployment pipelines using CloudBees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Work with an More ❯

platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices Experience implementing Service Level Objectives and using them to drive error budgets, risk management and alerting Knowledge and experience with operating containers at scale within the Kubernetes ecosystem Experience in building robust, fault tolerant systems and identifying areas for improvement all in the … support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches using modern software technologies Ability to debug Production code to identify root causes of failure that lead to improvement Experience building and designing APIs or CLIs that solve internal problems or More ❯

infrastructure continues to support the business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using software and hardware like SolarWinds, Microsoft 365 Admin, Citrix, Control Up, VMware, Hyper V, Meraki SD-Wan & Wi-Fi, HP Aurba & Cisco switches plus … Windows Server OS. Create and maintain documentation. Continuously develop technical knowledge on established and emerging infrastructure technologies. Manage multiple infrastructure projects. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people More ❯

We're Hiring: Asset & Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT … up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking What You'll Bring: Strong Understanding of ITIL (v4 preferred … Deep familiarity with the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with More ❯

the Netherlands and fluent in English along with French and/or German. Key Responsibilities: Provide L2/L3 support for Genesys PureCloud (Inbound/Outbound call flows, user management, queues, etc.). Monitor, manage, and resolve incidents, service requests, change tasks, and problem tickets. Support inbound call queue configurations and troubleshoot calling issues. Perform Move, Add, Change … and service providers for complex issue resolution. Create and maintain Knowledge Base Articles (KBAs) as needed. Perform root cause analysis (RCA) and recommend/prevent recurring issues through proactive problem management. Support the development, testing, and deployment of service requests and configuration tasks. Modify or create non-complex queues and perform ad-hoc minor updates as required. Manage DID … large customer base. Required Skills & Qualifications: Proven experience with Genesys PureCloud (Cloud CX) platform. Experience designing, scripting, and debugging complex IVR call flows. Strong knowledge of call routing , queue management , and schedule configuration . Hands-on experience with CRM CTI integration , preferably Salesforce. Understanding of SIP Trunking , SBCs, and voice infrastructure troubleshooting. Experience with API-based integration and IVR More ❯

Consultancy Salary: £55,000-£65,000 DOE Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

with business needs and risk appetite. You'll assess complex incidents, lead technical teams and bridge calls, authorise recovery options, and deliver timely, accurate communications throughout. Working closely with Problem Management, you'll help prevent future incidents by assisting with establishing root cause and driving continuous improvement through Post Incident Reviews. Your role will also include producing robust … a solutions-focused mindset and the ability to influence at all levels, including senior leadership. You will also have: • Strong, demonstrable experience in Major IT Incident and/or Problem Management • Experience operating in a multi-vendor and multi-platform IT infrastructure environment • Experience dealing with networking, infrastructure and cloud technology incidents • A confident communicator with the ability More ❯

mainframe products and subsystems, including CICS resource definition and environment management. Collaborate with developers, architects, testers, and stakeholders to streamline the development and maintenance of mainframe environments. Support incident management by offering technical insight and working with third parties to resolve issues. Monitor live services and identify opportunities for optimisation and improvement. Ensure compliance with governance, change, and release … management processes. Engage with stakeholders to gather and own technical requirements. Mentor junior team members and contribute to knowledge sharing across the wider technical community. Skills & Experience Required: Advanced practical experience in a CICS technical role on z/OS Mainframe. Proven experience promoting and implementing DevOps principles. Working knowledge of: z/OS Connect API delivery, MQ, Endevor … automation tools (CA-7, CA-11, CA-OPSMVS). Coding and scripting (REXX, JCL, TSO, ISPF, SDSF, CLIST). Mainframe utilities (DFDSS, SORT, File Manager, DFSMS, DFHSM, Datacom). Problem management tools (IBM Debug Tool, Fault Analyser). CICS tailoring and monitoring tools (CEDA, Omegamon for CICS). Strong documentation and procedural writing skills. More ❯

on site and can be based anywhere in Belgium. This position will suit someone who is currently working as a Senior Data Center Engineering position with experience of service management and facilities operations and maintenance. As a Data Center Technical Manager you will lead the analysis, development and implementation of projects related to the implementation, modernization, maintenance of all … proposal. Support Procurement and analyse the requests for proposals (supplier selection). Generate methods, procedure and technical documents regarding technical solution and evolution (architecture, impact analysis). Be the problem management SPOC for your Technical Domain Act as a technical interface with suppliers, other operators, regulatory institutions, to gather requirements and technical solutions. Define the medium and long … HVAC, UPS, fire prevention systems, access control systems, etc.) in Data Centers or similar. Deep knowledge of site environmental engineering. Knowledge of Networks, Telecommunications, IT environment is desirable. Project management experience and skills. Ability to act proactively and to solve problems. Strong planning & organization skills/task management. You will Receive: Market competitive salary Company car Homeworking and net More ❯

agent configurations. Other responsibilities will include: Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime. Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a … with SIP & WebRTC deployments and best practice. CCaaS platform deployments and administration. Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable. PCI-DSS Strong communication, problem-solving abilities, and the ability to work under pressure. A mission that gives back: Our people are our greatest asset. That More ❯

Provide Technical Support to LCRCA staff and Members -Respond to relevant service requests in a timely manner. -Provision appropriate communications as required. -Contribute to major incident reviews. -Assist with Problem Management function to identify root causes and implement changes wherenecessary. -May be part of the IT Out of Hours rota. -Contribute to cyber incident response plan exercising. -Contribute … accreditations High availability of business systems -Pro-actively monitor infrastructure and applications to identify possible cyber issues. -Respond toalerting systems in a timely manner. -Strictly adhere to IT change management processes. -Pro-actively maintain cyber related systems as appropriate. -Complete documented cyber related daily checks and other preventative proactive tasks. -Liaise with other IT staff regarding the feasibility, capacity … the person We're looking for someone who can bring: -Hands-on experience working with cyber security services -A collaborative and proactive approach to supporting others -Strong technical and problem-solving skills with a focus on service improvement -Confidence in developing and deploying cyber security components -Flexibility to manage changing priorities -A positive approach to maintaining a healthy work More ❯