51 to 72 of 72 Remote/Hybrid Problem Management Jobs

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

systems, legacy dependencies, and unmonitored assets. Lead disaster recovery readiness, including runbooks, testing, failover/failback, and alignment with business continuity requirements. Incident, Escalation & Problem Management Act as the senior escalation point for infrastructure-related issues. Identify true root cause and implement robust, repeatable fixes. Produce or update … stakeholder manager; able to influence at all levels. Solid planning and delivery skills across both BAU and project work. Familiarity with ITIL processes (Incident, Problem, Change) Technical Strengths (desired) Azure IaaS/PaaS, AVD, SQL, Storage, Backup, Active Directory/Entra ID, Conditional Access, RBAC, firewalls (Fortinet), networking (Meraki ...

Incident Response capability for a Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure … Security Incident Response workflows. Build workflows covering incident triage, escalation, investigation and case management. Develop evidence management processes and structured incident lifecycles. Align workflows with Cyber Operations requirements, industry best practice and NCSC-aligned incident response processes. Test, refine and optimise workflows to improve operational efficiency. Essential Skills Strong ...

problems with clear insights You'll monitor system health, alerts, and dashboards, spotting risks early and supporting proactive solutions You'll support incident and problem management, helping restore services quickly and contributing to root cause analysis You'll assist with system changes, maintenance, and failover activities, ensuring platforms ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

Lead Specialist Engineer - Modern Identity to join the Tech Services team. Main duties of the job Deliver subject matter expertise in Identity and Access management (IAM), ensuring delivery of business requirements. Manage and monitor systems associated to IAM, Privileged Access Management (PAM), Single Sign-On (SSO)/Federation … visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities As part of our Identity Management team and a senior member, you will get the opportunity to work on vital projects with a wide range of responsibilities. You will work ...

complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate ...

reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This role can be based in our Birmingham … issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This role can be based in our Birmingham … issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...

based data applications, collaborate with business and technology stakeholders, and ensure high-quality, scalable, and secure data solutions that support financial operations, reporting, risk management, and regulatory compliance. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … platforms Designs, builds and optimises T-SQL code (stored procedures, functions, views) and data models to produce trusted security/risk reporting and records-management-aligned datasets Engineers resilient batch and near-real-time data processing, with strong data profiling, root-cause analysis and incident/problem management. ...