51 to 75 of 81 Remote Problem Management Jobs

a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also had exposure … our users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and More ❯

Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers More ❯

troubleshoot alerts and events generated by BMC systems to ensure optimal performance. Develop and manage service models to understand dependencies and the health of IT services. Support incident and problem management processes for monitored systems. Drive continuous improvement by identifying opportunities to enhance monitoring capabilities and operational efficiency. Ensure compliance with audit and security requirements through proactive monitoring … attack vectors. Hands-on experience with network troubleshooting and Scripting or programming languages. Ability to work collaboratively with cross-functional teams and manage own technical deliverables. Strong analytical and problem-solving mindset, with attention to operational detail. Contract Details Duration: Initial 6 months (with view to extend) Day Rate: up to £325 per day (Inside IR35) Location: Hybrid - Wokingham More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

status of escalated issues and seeking status updates where necessary Keeping the incident creator informed of progress or possible reasons for delay while escalating known or reoccurring issues to management Recommending workarounds or additional training to users to support efficiency Contributing content to the knowledge base to assist with problem management of incidents Developing applications and reports More ❯

and ensure optimal performance and availability of services Key duties include configuring and managing BMC monitoring tools, analysing system alerts and events, implementing monitoring frameworks, and supporting incident and problem management processes within the monitoring environment Serve as the primary point of contact for expertise in monitoring solutions Set up, configure, and maintain BMC monitoring systems and related … resolve issues based on alerts and events generated by BMC tools Service Model Development: Design and manage service models to understand the dependencies and health of IT services Incident & Problem Support: Collaborate with IT operations teams to investigate and resolve incidents and issues related to monitored systems Continuous Improvement: Identify opportunities to improve monitoring capabilities and streamline IT operations … Essential Skills: Familiarity with BMC, BHOM, and TSOM monitoring tools is beneficial but not mandatory Able to work as part of a team to manage technical deliverables and change management; engaging with Application and Infrastructure teams to ensure alignment and resolve issues Desirable Skills: Strong understanding of monitoring tools, operating systems, intrusion detection systems (IDS), and network security principles More ❯

admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong communication skills across More ❯

at BTG. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

at BTG. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

the ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. … and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with More ❯

development, and coordinate product delivery across multiple teams. You'll track performance, evaluate success, and work with suppliers to maximise value. What skills, knowledge and experience will you need? Problem Management - You can anticipate and prevent problems by seeing the bigger picture, using lateral thinking to break down issues and identify root causes. Relationship Management - You can More ❯

known UK business is looking to hire a Risk and Disaster Recovery specialist. The successful candidate will be responsible for developing and executing an IT disaster recovery (including risk management strategy) for enterprise infrastructure. You will also plan for ongoing maintenance. You will also ensure our clients IT infrastructure and services remain resilient and recoverable in the event of … disruption. In depth expertise in ITIL frameworks is essential. Previous experience in disaster recovery planning and risk management is also essential. The ability to work closely with business, technical and vendor stakeholders. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Define/maintain IT disaster recovery framework ensuring alignment with business continuity objectives. Conduct … ITIL best practices for risk and recovery management. Collaborate with service owners, dept. heads and vendors to ensure new DR processes are built into future designs. Advise incident and problem management teams in identifying risk-related root causes. Advise stakeholders with regular reporting on risk exposure, Disaster Recovery readiness and general performance. Skills & Experience required: Proven and in More ❯

SUMMARY Under general supervision, the Application Systems Analyst is responsible for developing, maintaining, and supporting application systems while adhering to established change control and enhancement processes. This role provides problem management and troubleshooting for existing systems, analyzes business and system needs, researches potential solutions, and presents recommendations to senior analysts and management. The analyst acts as a key More ❯

Configure Zellis [ResourceLink] to meet specific HR and payroll requirements Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards Provide documentation, training and support to colleagues in HR, Payroll, and Learning & Development to maximise effective use of Zellis tools Proactively raise More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯

to fulfil the strategic data needs of the organisation, as defined by chief data architects. At this role level, you will: * design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy * provide input into data dictionaries * define and maintain the data technology architecture, including metadata, integration and business intelligence or … Level: working You can: * develop data standards for a specific component * analyse where data standards have been applied or breached, and undertake an impact analysis of that breach Metadata management Level: working You can: * work with metadata repositories to complete complex tasks such as data and systems integration impact analysis * maintain a repository to ensure information remains accurate and … up to date Problem management Level: working You can: * initiate and monitor actions to investigate patterns and trends to resolve problems * effectively consult specialists where required * determine the appropriate remedy and assist with its implementation * determine preventative measures Strategic thinking Level: awareness You can: * explain the strategic context of your work and why it is important * support strategic More ❯

to fulfil the strategic data needs of the organisation, as defined by chief data architects. At this role level, you will: design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy provide input into data dictionaries define and maintain the data technology architecture, including metadata, integration and business intelligence or … Level: working You can: develop data standards for a specific component analyse where data standards have been applied or breached, and undertake an impact analysis of that breach Metadata management Level: working You can: work with metadata repositories to complete complex tasks such as data and systems integration impact analysis maintain a repository to ensure information remains accurate and … up to date Problem management Level: working You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate remedy and assist with its implementation determine preventative measures Strategic thinking Level: awareness You can: explain the strategic context of your work and why it is important support strategic More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯