76 to 100 of 151 Remote Problem Management Jobs

to join a leading IT company based near Cardiff. Requirements You will be supporting external clients with all of their IT requirements - 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and … tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances Responsibilities As … outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory More ❯

work within the Service & Run Lab in Edinburgh. You will manage Lab operations, ensuring reliable business IT services with a solid technical background. The role involves coordinating incident and problem management, maintaining operational readiness, and acting as the point of contact for service critical issues. The TASS drives continuous improvement across operational processes and ensures service levels are … you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here. What you’ll need Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment. Solid understanding of ITIL processes, especially Incident, Problem and Change. Own and … review activities. Ensure alignment with SLAs, performance indicators, and compliance requirements for the service. Work closely with applications, infrastructure and third-party support teams to maintain service stability. Coordinate problem management efforts to identify root causes and implement permanent fixes. Maintain and improve runbooks, support documentation and operational procedures. Participate in change advisory boards (CAB) to assess operational More ❯

opportunities for improved service, efficiency, security, and resiliency. Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements. Participate and support change management activities. Provide support to business users and key stakeholders as needed. Participate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and … identified, escalated, and addressed as quickly as possible. Identify, evaluate and make recommendations on opportunities for the implementation of automation. Provide support for all Systems Administration, escalated incidents or problem related items. Utilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client service. About you: Minimum of 5+ years … experience in a Network Specialist capacity. Experience with complex enterprise network architecture planning, design, and implementation. Experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP). Proven ability to self-manage and balance assigned work meeting deliverables as scheduled. Solid knowledge and experience in deploying and managing Linux. Experience in network More ❯

metrics around operational support matters Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a matter of course, assisting in … maintain services (i.e., patching, configuration changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups More ❯

needs. Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Implement and maintain ITSM processes, including incident management, problem management, change management, and service catalog. Create and configure workflows, business rules, UI policies, and notifications. Troubleshoot and resolve issues related to ServiceNow functionality. Collaborate More ❯

on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯

including senior traders and lead developers, to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments, balances technical expertise with business insight, is a strong communicator capable of discussing complex technical issues with a range of stakeholders, has … for you and your family Flexible benefits including Retail Discounts, Bike4Work scheme, and Gym benefits Support for CSR initiatives + 2 days’ volunteering leave annually Your key responsibilities Incident Management: Respond rapidly to production incidents, minimize downtime and financial impact, lead root cause analysis, and conduct blameless post-mortems Monitoring & Automation: Improve application health monitoring and implement automation to … manage capacity resources for scalable operations Collaboration: Work with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Follow change, incident, and problem management policies, and adhere to bank-specific non-financial risk frameworks Mentorship: Support junior team members and foster a culture of engineering excellence and continuous improvement Your skills More ❯

ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

including senior traders and lead developers to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments and balances technical expertise with business insight, a strong communicator, capable of discussing complex technical issues to a range of stakeholders, have … including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯

with Traders, Strats, and Development teams to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The role is ideal for a problem solver who can thrive under pressure, balance technical ability with business acumen, and communicate effectively with the trading desks. The team follows technology policies for change, incident, and problem management with roles and responsibilities clearly defined. You will ensure that support procedures and activities are diligently followed and suitably documented. As a senior member of the team, you will also ensure applications are maintained and monitored to provide a stable environment for all users. You will help develop and mentor junior team members to foster an engineering … technologists on incidents and follow-ups Owning improvements to Rates application health monitoring, and automation, driving down manual effort on your supported platforms Driving cost optimisation and capacity resource management to ensure efficient use of resources and cost-effective solutions Delivering both business and technology related benefits by aligning reliability engineering practices with business goals and partnering with developers More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata More ❯

We are looking for an individual who is, at heart, a problem solver and finds it exciting to work with people and technology. Apprenticeship schemes aim to provide a learning experience to achieve the desired skills and knowledge needed to obtain the course degree. Role A successful applicant will be able to learn new skills rapidly, be motivated to … via tickets, phone, emails, teams, or in person and providing first-contact support. During this task, proper communication, documentation, and escalations within the ticketing system need to be achieved. Problem management: Investigation of problems in systems, processes, and services. Implementation of agreed-upon remedies and preventative measures. Application support: Investigation and resolution of issues relating to applications. Providing … ports for correct network activity when equipment is moved, or new equipment is connected. IT Infrastructure: Carrying out agreed operational procedures of a routine nature. Performing maintenance, installation, and problem resolution including checking notifications and reading logs. Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of More ❯

Senior DevOps Software Engineer The Senior DevOps Software Engineer will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the Software Defined Networking (SDN) components. Education and Experience: Bachelor's degree in a relevant technical discipline, plus 8-12 years of prior relevant experience Strong working knowledge of Git and experience with development … days of start date Responsibilities: Develop automated CI/CD build/deployment pipelines using Cloudbees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Lead software configuration management (SCM) release planning and version control, providing SCM support throughout a software product's life cycle (initial software development through promotion to Test, QA and Production Environments). Plan More ❯

as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative … Technical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues Requirements Languages: fluency in English and German is a must. Any other European language is a plus. Bachelor’s More ❯

cloud services. Manage provisioning, configuration, and lifecycle of cloud resources. Monitoring & Automation Proactively monitor systems and resolve issues. Implement automation tools and scripts for deployment, scaling, and maintenance. Incident & Problem Management Investigate and resolve incidents and root causes. Drive improvements to cloud reliability and service quality. Governance & Documentation Maintain up-to-date procedures and compliance with security standards. More ❯

cloud services. Manage provisioning, configuration, and lifecycle of cloud resources. Monitoring & Automation Proactively monitor systems and resolve issues. Implement automation tools and scripts for deployment, scaling, and maintenance. Incident & Problem Management Investigate and resolve incidents and root causes. Drive improvements to cloud reliability and service quality. Governance & Documentation Maintain up-to-date procedures and compliance with security standards. More ❯

to Design standards and patterns, and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) – encouraging continuous improvement in the development, build, test and maintenance of the system … technical issues in a clear manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

Engineer skilled in managing costs across an Azure portfolio, delivering reliable cost reporting, performance telemetry, and cloud environment optimization. Develop FinOps processes for effective cost management. Governance of cost management, financial reporting, and workload risk management on Azure; act as the point of contact for issues, incidents, or problems. Support ITIL processes such as incident, change, and problem management. Ensure adherence to standards and operating procedures to maintain quality, productivity, and controls compliance. Collaborate with the team and automation tools to enforce cost management policies. Support Azure VM lifecycle management aligned with cloud management processes. Engage with external support partners for system maintenance, support, and troubleshooting as needed. The ideal candidate will demonstrate: Strong … troubleshooting and problem-solving skills. Experience with Entra ID; previous support and development experience with Azure and/or AWS. Microsoft Azure Administrator Certification. Experience with infrastructure as code (ARM, Bicep, Terraform). Proficiency in scripting and command-line tools (JSON, Python, PowerShell). 5-10 years of experience in system administration, infrastructure development, or related fields. Experience managing More ❯

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

a crucial role in managing the design, development, testing, and operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and value. This is an exciting opportunity for someone with a strong … technical background and a passion for problem-solving to contribute to our organisation's growth and success. This progressive role involves joining the pensions applications teams, delivering scalable solutions for our customers and employees, and working on various initiatives across pensions with stakeholders across the group. This role supports our values of strengthening our customers' mutual choice by providing … sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the platform. Ensure technical upgrades and maintenance are scheduled, working with relevant third-party vendors. Manage team performance against key deliverables More ❯

containerised services - Participate in an on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes operations Desirable: - Experience with Terraform … or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

own and solve problems. As a product manager you will: manage a product through discovery, alpha, beta and live states constantly develop your skills in and knowledge of product management techniques develop the product roadmap, make product priority decisions and own the backlog, to ensure we are adding value and meetings users and customers needs collaborate with a multidisciplinary … team to make data led decisions develop effective partnership and relationships with clients and stakeholders Product ownership - You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. … or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities. Problem management - You can understand and identify problems, analysing and helping to identify the appropriate solutions. You can classify and prioritise problems, document their causes and implement remedies. Stakeholder More ❯

and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering teams and provide product feedback as key stakeholders and the voice of … skills, and ability to explain technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices #J-18808-Ljbffr More ❯