18 of 18 Products Support Specialist Jobs

culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you … and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in … This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication More ❯

What you’ll do As a Product Support Specialist, you will be one of our customer champions. You’ll develop a complete, functional understanding of the Arlo product, focusing on how it operates and how our customers use it for their business operations. This position is fixed-term (6 months). Responsibilities You will be responsible … writing online help articles Engaging with customers to understand specific needs and devising appropriate solutions Comfortable working with cross-functional tools and platforms Collaborating on projects with the support and wider teams Successfully tracking and maintaining Support KPI’s and SLA’s Experience & Capabilities 2+ years of experience in customer support, pre-sales, or More ❯

drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team … to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to … pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether More ❯

Strategic Partner Manager (Catalog Specialist), Product Lifecycle Support Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and … outreach campaigns, drive enrollment, and increase coverage and quality of PLS. Key job responsibilities Brand Prioritization & Targeting - Leverage insights from the CIP program to identify high-priority brands and products for PLS expansion. - Analyze return trends, defect drivers, and customer engagement metrics to develop targeted outreach plans. Brand Engagement & Awareness - Partner with the SIP program lead to execute multi More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across all support interactions, and acting as a trusted advisor to … onboarding and training of client support staff to handle routine issues independently. Monitor ticket queues to meet SLA targets, escalating internally when necessary. Collaborate with the Product Support Manager - EMEA and internal teams for coordinated service delivery. Collect and document client feedback, feature requests, and usability issues, relaying them clearly to Product Management. Lead or support … as a subject matter expert (SME) for the Institutions product, continuously expanding your knowledge. What we're looking for in you At least 2 years of experience in product support, customer success, or client-facing roles, preferably in SaaS or legal tech. Strong client relationship management skills to build trust across various stakeholder levels. Experience delivering training, workshops More ❯

experienced/reported. You are a true product expert who's technically savvy to conduct investigations and an essential resource for your colleagues and customers. You will own Support tickets from Creation to Closure You'll contribute to improving our processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and so much more. You take … to a maximum of one week per month. Who are you You have 2+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling More ❯

Paid vacation, sick leave, and comp time. * Competitive salary based on experience. *Skills, Knowledge & Expertise:* * Triage and resolve technical support issues related to all aspects of our products via chat, email, and phone consultations—primarily from end users and partners. * Be responsible for documenting, analyzing, and driving the resolution of customer concerns. * Collaborate with engineering teams to … expertise. * Provide flexible support for EST and PST time zones as part of a global on-call coverage team. * Deliver professional and patient training on exocad software products, regardless of the customer’s technical level. * Create training content and deliver presentations both online and in person to audiences of varying sizes. * Travel approximately 10–30%, both domestically … and success in the global market. *Our Mission* At exocad, our mission is to make high-quality dental restoration solutions accessible to everyone. Working at exocad means contributing to products that improve people’s quality of life every day. We offer an exciting work environment in one of the leading software companies in the dental industry. You will become More ❯

Join a dynamic company, Decision Technologies, Inc., that stands out in the field of technical support services and engineering consultancy. With our extensive experience in developing RF Systems and Missile Sensors, production transition, quality and reliability assessment, test and evaluation, and logistics support, we are uniquely positioned to meet the needs of our customers. Be part … of our experienced team that provides exceptional support and leadership in our core competencies. Decision Technologies seeks a qualified AN/SPY-6 Product Support Configuration Management Specialist to join our team in Virginia Beach, VA. Position Description: The AN/SPY-6 Product Support Configuration Management Specialist will perform … CSA) work. The Position will actively monitor, review, disseminate for review, and track Engineering Change Proposals (ECP) and other Change Documents for ILS impacts, required configuration records and logistics products updates/development, and manage ILS Certification (to include generation of ILS certs). The Position will track all technical and supportability requirements for the control of configuration modifications More ❯

friendliness, and a willingness to assist Confidence to speak with customer staff at every level - from Jr. Intern to CEO Natural curiosity and a problem-solver Familiarity with support tools such as Zendesk and Jira … A plus: 1+ year experience in a customer support role in the travel industry What you'll be doing Gain an expert level understanding of Duffel's products and share your knowledge with our customers and Duffel colleagues Answer and/or escalate technical support requests that customers submit via email or chat Clarify technical … professionally, and clearly to customers in order to achieve internal and contracted SLAs Increase the percentage of questions that customers can answer themselves by creating and maintaining product support documentation Coordinate with Duffel tech team to raise support requests with travel suppliers as required to solve customer problems Influence Duffel's product roadmap by reporting common More ❯

Help our customers unlock the full potential of Humaans. As a key member of our Product Support team, you'll ensure our users are always unblocked and empowered to work effectively with Humaans. If you're passionate about delivering exceptional support, possess a user-first mindset, thrive in a dynamic, tech-enabled environment, and can proactively … externally to foster a collaborative environment. Adaptability. You thrive in a fast-paced environment, efficiently managing multiple tasks without compromising on quality. Product focus. You love working with software products and have a natural aptitude to learning new tools fast. Ideally, you have worked with ticketing systems or Intercom before. Interest for Human resources/People management. Enthusiastic about … for books and other resources you need. Why Join Humaans Today? Transform an Entire Industry. HR tech is ripe for disruption, and we're leading the charge. Traditional HR products are clunky, slow, and fail to deliver a seamless experience. Businesses are tired of outdated, fragmented solutions that don't scale. Humaans is here to disrupt that status quo More ❯

be: Helping new users get set up : showing new users how Magic Notes works in 121 and small group settings, both online and in-person. Providing magical customer support : supporting users with quick, friendly support for customer queries across email, phone, video and live chat. Building and maintaining clear support documentation : ensuring users can … access information quickly and easily through simple support documentation, tutorials and FAQs. Solving problems : using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success. Collaborating proactively to improve Magic Notes : working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights … workplace coaching with More Happi Regular team talks from leading UK tech entrepreneurs Free subscription to Calm meditation app Discounted bike and accessories with Cyclescheme Discounted tech products with Techscheme £200 Wellbeing (WellBeam) Budget Your own financial well-being coach, through Bippit Application process We have a four-stage interview process, giving you plenty of time to learn about More ❯

be: Helping new users get set up : showing new users how Magic Notes works in 121 and small group settings, both online and in-person. Providing magical customer support : supporting users with quick, friendly support for customer queries across email, phone, video and live chat. Building and maintaining clear support documentation : ensuring users can … access information quickly and easily through simple support documentation, tutorials and FAQs. Solving problems : using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success. Collaborating proactively to improve Magic Notes : working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights … workplace coaching with More Happi Regular team talks from leading UK tech entrepreneurs Free subscription to Calm meditation app Discounted bike and accessories with Cyclescheme Discounted tech products with Techscheme £200 Wellbeing (WellBeam) Budget Your own financial well-being coach, through Bippit Application process We have a four-stage interview process, giving you plenty of time to learn about More ❯

technology company that provides engineering, science and advanced technology solutions that guarantee mission success, safety, and security to governments and private industries worldwide. We are seeking an experienced Product Support Specialist (Logistics) to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life cycle … systems that meet strategic and tactical operational needs. The position is available in El Segundo, CA. Duties include but are not limited to: - Develop, deliver and refine draft product support requirements documents. - Support cradle-to-grave development and sustainment. - Provide support to field and maintain the readiness and operational capability of weapon systems, subsystems … with minimum supervision, conferring with superior on unusual matters. Qualifications Required: - Bachelor's Degree in related field and minimum 5 years of relevant experience. - Requires experience with establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilities. - Requires experience with integrating system engineering quantitative design characteristics (reliability, maintainability More ❯

Social network you want to login/join with: Product Support Specialist - Fully Remote, London col-narrow-left Client: Passion.io Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 9783d693e3e5 Job Views: 5 Posted: 01.07.2025 Expiry Date: 15.08.2025 col-wide Job Description: Product Support Specialist … you ready to join the niche-leading platform for creators and be the voice that guides them to success? But We're not just looking for your everyday Product Support Specialist. We're looking for someone who brings warmth, curiosity, and drive to every interaction. Someone who loves helping others win and turns hiccups into high-fives ! If … excites you. We'll share insights about , our culture, and what makes this role so impactful ️ Let's go deeper - Technical Round: Next, you'll meet Georgie, our Product Support Lead. This session dives into the nitty-gritty of technical problem solving and a behind-the-scenes peek at our current tooling, challenges, and how we think about More ❯

Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk … software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer contact from query to resolution (involving cross-functional teams where necessary Ability to relay technical information in More ❯

mission. SPA strives to be a value-added Objective, Responsive, and Trusted partner and premier provider. The Space and Intelligence (S&I) Division provides engineering services and analytic support to the Air Force, Space Force, Combatant Commands, the Intelligence Community, and NASA. Our work includes systems engineering and integration, test planning and execution, cost estimating and analysis, developing … those needs. The S&I Division comprises the Intelligence Programs Group (IPG), the Space Systems Group (SSG), and the Strategic Technology Analysis Group (STAG), which collectively provide outstanding support to help their customers achieve our nation's most critical objectives and goals designed to protect the safety and livelihoods of all U.S. Citizens, military forces at home and … abroad. S&I Division's SSG has a near-term need for highly qualified Mid-Level Product Support Specialists (Logisticians) to support our U.S. Space Force, Space Systems Command Space Domain Awareness and Combat Power (SDA&CP) and Battle Management Command, Control and Communications (BMC3) Support Services contract (Hemisphere) in the Huntsville, AL area. More ❯

The Contractor shall provide support in the field of logistics coordination. Logistics Management Analyst should be prepared to coordinate responses to PM-level logistics- related taskings and be a subject matter expert in logistics management. This work may include, but is not limited to, the functions outlined below: Prior experience providing support to DoD/Army … requirements for PM IEN communications systems, Life Cycle Sustainment Plan documents, and Core Depot Analysis documents throughout the life cycle. Evaluate Depot level and contractor warranty/maintenance support and make recommendations for optimization. Interprets Army Regulation (AR) some AR's have ( ) and other do not through the document 700-127, DODD 5000.01, DODI 4151.22, DODI 5000.02, DODI … AR and DA PAM 770-2 & 770-3 and develops reports and courses of action for applicability to all PM IEN products. Conduct risk analysis for logistics support for PM IEN projects and report findings and recommendations. Conduct PM IEN IPT briefings in support of delivering a defined product or process. Conduct risk analysis for logistics More ❯

Product Support Specialist Department: Customer Operations Employment Type: Permanent - Full Time Location: Manchester Reporting To: Team Leader - Product & Technical Support Description The Product Support Specialist is responsible for supporting the smooth running of the Professional Services Team, ensuring that our customer's needs are met in a prompt and efficient … Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over … the Internet. Attend to Case Management related client tickets and answer telephone calls. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer's information and determine the issue by evaluating and analysing the symptoms. Research required information using available resources. Identify and escalate priority issues as per More ❯