performance and reliability of QRT’s infrastructure and applications. Implement and refine monitoring, logging, and alerting systems to detect and address issues proactively. Conduct rootcauseanalysis for incidents and implement solutions to prevent recurrence. Automation and Efficiency: Develop and maintain automation scripts and tools using Ansible more »
and extract value from large, disconnected structured and unstructured datasets. Advanced SQL/relational database knowledge (including SSIS), query authoring (SQL). Experience performing rootcauseanalysis on data, answering specific business questions, and identifying opportunities for improvement. If the above role is of interest and you more »
testing, and operational best practices within the team. Collaborate with cross-functional teams to develop control specifications and training materials. Lead incident follow-up, rootcauseanalysis, and documentation. Engage in industrial engineering design for both existing and new material handling systems across our global network. Ensure more »
deliverables. Problem Solving and decision making - Strong experience with solving complex problems. Excellent analytical skills. Ability to proactively identify problems, gather relevant data, perform rootcauseanalysis, evaluate results, consider alternatives and implications, and choose and implement best suited solution. Self driven and takes ownership and responsibility more »
Architect & consultant. Good Experience in onboarding the process to analyze in Signavio/Celonis and provide support in ETL and provide the insights and rootcauseanalysis with management and senior stakeholder. Certified Lean Six Sigma Green Belt, BKO Accredited Training in Udemy. Good Experience working with more »
they receive regular updates on outstanding issues Ticket escalation Manage issues through to resolution Update helpdesk tickets so others can see updates Carry out rootcauseanalysis Undertake continuous improvement & small-scale enhancements/mini projects as requested. Create and update documentation as required Ensure our infrastructure more »
measures and compliance standards for Office 365 and Azure environments. Monitor and troubleshoot issues related to Office 365 services and Azure infrastructure and perform rootcauseanalysis for problem resolution. Implement automation and scripting using PowerShell or other relevant tools to streamline administrative tasks and optimize workflows. more »
with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all more »
London, England, United Kingdom Hybrid / WFH Options
Direct Line Group
experience in a similar role within insurance Familiarity with programming languages and software such as SQL, SAS Python, Tableau. Proficiency in defect management, including rootcauseanalysis, design, and deployment of solutions. Ability to define and execute test strategies to minimize the risk of errors. Proficient in more »
SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, RootCauseAnalysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on more »
weekly on-site You must have full right to work authorisation. No sponsorship available. Azure data platform technologies, including Data Lake Gen 2, Synapse, Analysis Services, and Power BI. Working in a leading UK and global business you will be a key part of the team and take the … platforms, offering near real-time process reporting solutions. Your Profile : Extensive experience with Azure data platform technologies, ideally including Data Lake Gen 2, Synapse, Analysis Services, and Power BI. Proven skills with Azure Data Factory & Databricks/Apache/Sparx, along with extensive SQL knowledge (Microsoft SQL Server 2005+ … convey ideas effectively both in writing and verbally. Empathetic and capable of envisioning challenges faced by individuals or customers needing BI support. Experience performing rootcauseanalysis on internal and external data and processes. Analytic skills related to working with structured datasets. Within the role you will more »
data to identify risks to delivery Championing a quality and test assist mindset across unit, integration, functional, non-functional testing Developing metrics and trend analysis for testing activities Triaging, analysing, and debugging issues and driving issues resolution with the team Initiating and completing test escape and rootcauseanalysis, testing lessons learned Recommending test process improvements and defect prevention actions Contributing to the wider quality improvement initiatives and technical radar Required qualifications, capabilities and skills: Bachelor's degree in Electrical/Computer Engineering, Computer Science, or equivalent practical experience. Experience in defining test strategies for complex more »
do: implementing, supporting, and securing network and server infrastructure for NetSuite OpenAir application Participating in major systems improvement projects Diagnosing performance issues, and performing root-causeanalysis Monitoring and analysing availability and capacity of networks, servers running on OCI public cloud. Performing general system configuration, backups, maintenance … paid maternity and paternity leave This role requires 50% presence on-site in one of our UK offices Career Level - IC3 Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with more »
new rules or guidance · Support or take a lead in ad hoc CASS Enhancement projects project work (e.g. internal control testing + deep dive analysis across identified operational issues) · Help to ensure CASS incidents/breaches are appropriately recorded, reported, and escalated and rootcauseanalysismore »
planning. Resolve production and non-production incidents along with Incident Reduction and Optimization. Provide SME (Subject Matter Expert) support during major Incidents, risk mitigation, rootcauseanalysis and solution design scenarios. Manage AAD Connect Server and PKI Services in AD Infra. Provide regular knowledge transfer sessions to more »
/experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and rootcauseanalysis Understanding of current macOS, Jamf, iOS Some experience with Office 365 & Windows 11 The right person will be ambitious and more »
level of understanding of Windows Desktop Operating system configurations Basic scripting tools knowledge, Command Shell Script Strong troubleshooting skills including logging of issues and rootcauseanalysis Strong communication skills, required to present to leadership at all levels more »
service packs in line with corporate system maintenance policies. Skills and Experience Required Proven experience in application support, troubleshooting, and user interaction. Experience conducting rootcauseanalysis (RCA). Experience working within housing, local authority, facilities management or property management. Strong analytical and problem-solving skills. Excellent more »
of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
define problems - Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date - Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues - Perform diagnostic analyses of the application, network & related systems as and when … their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including rootcauseanalysis of issues - Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by more »
define problems - Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date - Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues - Perform diagnostic analyses of the application, network & related systems as and when … their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including rootcauseanalysis of issues - Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by more »
permanent. THE RESPONSIBILITIES: Continue to maintain and update Operational Risk Management Policy of both the entities of the UK operations of the bank. Collection, analysis, monitoring, and reporting of Operational risk incidents and related OR MI to present to key governance committees. Conducting RootCauseAnalysis … preparation and circulation of agenda pack to the members. Preparation/review of Risk Management Pack for RMC, ManCo, BRCC and Board. Monitoring and analysis of Key Risk Indicators as per Risk Appetite Statement of Retail bank and escalation and reporting to DCRO/CRO, Ensure accuracy of all more »
and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and rootcauseanalysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows more »
Islington, Greater London, Clerkenwell, United Kingdom Hybrid / WFH Options
Dynamic Search
Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including rootcauseanalysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure more »
Employment Type: Permanent
Salary: £45000 - £60000/annum Salary dependant on experience
monitoring plan and closely engage with second line on overall delivery. Identify and managing continuous improvement of the business control environment through ongoing assessments, rootcauseanalysis for incidents/complaints/sign offs, remediation and targeted deep dives. Work closely with SLOD to ensure risks are more »