in line with ITIL best practice and ensuring that SLA's are maintained. What you'll be doing: Managing incidents and problems appropriately within agreed service levels. Perform technical rootcauseanalysis on reoccurring incidents or major incidents. Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer. … Cisco ISE, Cisco Firepower, Cisco ASA, Cisco Routers, Cisco Switches, Cisco Wireless Controller, HPE Aruba Switches, FortiGate Firewall, Palo Alto Firewall, Checkpoint Firewall. Experience with network diagnostic, monitoring and analysis tools (e.g. Solarwinds, ManageEngine, DNAC). Hands-on experience with copper and fibre cabling. Solid understanding of network operating systems (Cisco IOS, Cisco IOS-XE, Cisco NX-OS, Aruba More ❯
communicate project milestones; create and maintain a pragmatic, risk aware delivery plan - Safeguard team pace and quality during day to day execution through proactive progress tracking, early issueidentification, structured root-causeanalysis and solution design Proof of Concept (POC) Management - Work with customers to scope their needs for a POC and work with Sprout's tech team More ❯
based on analyst capacity Establish, maintain and enhance QA metrics and Standard Operating Procedures Partnering with Operations on initiatives to improve output, quality metrics and key risk indicators Perform RootCauseAnalysis to surface underlying systemic drivers of persistent opportunity areas of improvement Assist with compliance, internal audit or regulatory, Design Effectiveness Assessments and Operational Effectiveness Testing … Crime Compliance, and Learning & Development to launch or improve workflows and processes Utilize a deep understanding of metrics to drive data-driven recommendations Continuously add value through effective impact analysis, prioritization, and efficient project execution Conduct post-implementation reviews and suggest process revisions as necessary Ensure comprehensive change communication and coordination Identify and implement process optimization opportunities to enhance More ❯
quickly Work on the technology roadmap with Product Owners, designing solutions with your squad, and new feature development, through to production, improving/optimizing and maintenance Debug and perform rootcauseanalysis for application issues Perform tests and quality checks on your code - you own the quality and security of the code you create Take initiative in More ❯
Jira requirements, work time logs, etc. for tracking purposes. Collaborate with testers, ensuring that information is shared and testers are kept up to date on expected functionality and Perform rootcauseanalysis of issues and organise live incident tickets or bug Provide/propose fixes, as required, to resolve live issues. The skills you'll need: Anyone More ❯
Dublin City Centre, Dublin, United Kingdom Hybrid / WFH Options
Deloitte
Jira requirements, work time logs, etc. for tracking purposes. Collaborate with testers, ensuring that information is shared and testers are kept up to date on expected functionality and Perform rootcauseanalysis of issues and organise live incident tickets or bug Provide/propose fixes, as required, to resolve live issues. The skills you'll need: Anyone More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
at the forefront of a seamless service Serve as an escalation point for resolving issues Perform to monthly on KPIs to monitor customer interaction cadence and customer satisfaction Perform rootcauseanalysis of customer issues and implement solutions to resolve these issues permanently Obtain, collate and present customer feedback and insight on both service and product Carry More ❯
play a vital role in delivering cutting-edge data solutions for a lower-carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector. Together, we're driving digital transformation, maximising ROI for clients, and contributing to achieving net-zero emissions through technology and data-driven insights. Your Role … process. Identify and communicate risks that could impact product quality. Act as a bridge between the product, support, and internal user teams by collecting feedback, troubleshooting bugs, and performing rootcause analysis. Automate acceptance tests using our existing test frameworks. Conduct exploratory testing, and run regression and performance tests (automated where possible). Promote good QA practices and More ❯
Easter Howgate, Midlothian, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
AS9100, ISO 9001), with a focus on regulatory requirements specific to aerospace and defense. Expertise in APQP methodologies and tools , New Product Introduction (NPI) processes, and risk assessment and rootcauseanalysis techniques. Demonstrated ability to lead quality initiatives and mentor team members, particularly in APQP practices and standards. Awareness of Software Quality Assurance requirements and familiarity More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
development teams to implement mitigations and preventive measures. Incident Response & Mitigation: Assess and maintain the Incident Response Plan, lead the response to security incidents and breaches, providing expertise in rootcauseanalysis, containment, and remediation. Vulnerability Management: Conduct regular security assessments, including vulnerability scanning and writing penetration testing Statement of Works, and manage the remediation of identified More ❯
financial services environment. PMP certification strongly preferred, Six Sigma a plus. Ability to develop project plans, manage individual deadlines and goals. Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics. Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic rootcause analysis. Manage project scope by assessing requirements changes More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Genedrive
departments and external stakeholders to maintain regulatory compliance Provide QA/RA expertise throughout product development and change control processes Guide risk management and post-market surveillance activities Conduct rootcause analyses for CAPA investigations Review SOPs, software development documents, and regulatory submissions Deliver training to ensure quality and regulatory understanding across the business Perform internal and supplier More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Lioness Recruitment Ltd
a requirement to attend offices in Hampshire one to two days per week, on average. Your main responsibilities as Lead Business Analyst will be to gather requirements and provide rootcauseanalysis to provide the business with system efficiencies as they move to new technology. You will support a small team in process definition, user story creation … business cases etc. It is essential for this role that you have experience of supporting Dynamics 365 projects. Essential experience: A successful commercial track record in an IT Business Analysis capacity Dynamics 365 experience Experience of various project management techniques such as Agile, WAgile, Kanban, Waterfall, and Scrum Technical documentation Working with multiple project teams, stakeholders, and suppliers A … business analysis certification and (ideally) another IT specific certification Agile techniques (User Stories and Acceptance Criteria in particular) would be highly desirable for this role Experience from within a public sector setting would be highly desirable for this role, although not essential Ready to take the first step to your next step? Ready to be brave? Then we’re More ❯
Employment Type: Permanent
Salary: £57000 - £60000/annum plus excellent benefits
Washington, Washington DC, United States Hybrid / WFH Options
Gridiron IT Solutions
to the network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks. Diagnose hardware and software problems and replace defective components. Support operations and maintain activities and administer networks including hardware, systems software … applications software, and all configurations. Perform long-term O&M activities to include tier 3 troubleshooting and problem resolution. Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations. Prepare troubleshooting procedures for restoring the network to optimal performance levels. Assess and document current site … interpersonal skills. Ability to effectively work with customer engineers and JTAC to resolve hardware and software issues and implement solutions. Ability to effectively communicate case status updates and deliver rootcause analysis. Support informal and formal technology briefings and training sessions. Compensation: $170-200,000 annually Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will More ❯
experience in web based interactive data visualizations - ECharts, D3, Chart.js Clear communication across all mediums, ability to understand requirements and their associated problems, full time learner and problem solver (RootCauseAnalysis is an important part of the job) Rates depend on experience and client requirements Job Information Job Reference: JO-48 Salary: Salary per: annum Job More ❯
roles within the space industry, preferably in flight hardware Knowledge of ECSS standards and experience working on ESA or commercial space programmes Familiarity with quality tools such as FMEA, rootcauseanalysis and risk management Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities Eligibility to work in the UK This role requires More ❯
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
East London, London, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯
Central London / West End, London, United Kingdom Hybrid / WFH Options
The Sustainable Partnership
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯