Banks, England, United Kingdom Hybrid / WFH Options
Telent
smarter operations across the nation. Service Delivery Manager - What you’ll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and rootcauseanalysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and rootcauseanalysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
SCG Connected
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Southern Communications Ltd
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
CET Structures Limited
issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and rootcause analysis. Monitor system and service performance, proactively identifying and resolving issues before user impact. Maintain accurate technical documentation, runbooks, and standard operating procedures. Ensure all system configurations More ❯
Calabasas, California, United States Hybrid / WFH Options
Advanced Software Design
responsibilities for inertial navigation systems and/or mission computers, including support for existing product lines • Creation of innovative designs with high producibility at minimum unit cost • Support for rootcauseanalysis and quick resolution of manufacturing line stops and other critical production activities • Collaborative work with other engineering organizations, program management, factory operations, global supply chain … STEM discipline with 1 year of applicable experience • Expertise with mechanical CAD software (Siemens NX preferred) • Experience with Geometric Dimensioning and Tolerancing (GD&T), drawing creation, tolerance stack-up analysis, etc. • Good presentation and writing/communication skills • Experience mentoring junior level engineers • Must have an Active DoD Secret or higher clearance Preferred Qualifications for a Principal Mechanical Design More ❯
Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave Values-driven culture - we're really proud of our culture. So Energy Who we are So Energy was created in … monthly/quarterly reports for senior leadership, including trend analyses, month-over-month comparisons, and variance explanations. • Support strategic initiatives and Lead or participate in special projects- providing data analysis, model validation, and performance tracking. • Conduct "deep dives" into specific issues and coordinate cross-departmental follow-up actions. KPI Monitoring & Analysis • Help define, monitor, and report on key … performance indicators (KPIs) related to payments • Perform root-causeanalysis for KPI deviations, pinpointing underlying issues such as bottlenecks in the collections workflow • Recommend corrective actions to improve KPIs, working closely with Collections Operations and Finance teams. Trend Identification & Forecasting • Analyse historical payment and collections trends to forecast cash flow, projected delinquency levels, and potential bad-debt More ❯
role with a focus on problem solving and presentation? What is the Role: The UK Portfolio Management Unit (UK PMU) supports the AIB UK business strategy by providing timely analysis and MI related to the credit portfolio and driving forward looking analysis and insight. This is a hands-on role that requires attention to detail and self-motivation … UK and ROI functions to develop and deliver on reporting solutions on enterprise wide internal projects as the face of UK PMU and external regulatory reporting Interpreting complex data analysis requirements and leveraging the data warehouse or dashboards to identify and build appropriate solutions What you Will Bring; A Bachelor's degree in a Business, Economics or similar discipline … various tools (Excel, Qlikview, Tableau, etc.) to analyse complex datasets, draw conclusions, and present insights/findings/solutions Knowledge of SQL/SAS/databases (automation, report generation, rootcauseanalysis, writing complex queries) is advantageous but not essential Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we More ❯
role with a focus on problem solving and presentation? What is the Role: The UK Portfolio Management Unit (UK PMU) supports the AIB UK business strategy by providing timely analysis and MI related to the credit portfolio and driving forward looking analysis and insight. This is a hands-on role that requires attention to detail and self-motivation … UK and ROI functions to develop and deliver on reporting solutions on enterprise wide internal projects as the face of UK PMU and external regulatory reporting Interpreting complex data analysis requirements and leveraging the data warehouse or dashboards to identify and build appropriate solutions What you Will Bring; A Bachelor's degree in a Business, Economics or similar discipline … various tools (Excel, Qlikview, Tableau, etc.) to analyse complex datasets, draw conclusions, and present insights/findings/solutions Knowledge of SQL/SAS/databases (automation, report generation, rootcauseanalysis, writing complex queries) is advantageous but not essential Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we More ❯
activities. Apply your specialist Private Equities/Credit and Hedge Funds knowledge, combined with your knowledge of the service and the systems to support the ongoing business. Complex query analysis and resolution including client queries & internal issues. Preparing and supporting the preparation, monitoring and reporting on the RCSA (risk & control self-assessment) for teams in the UK Private Banking … unit (including Operations, SWP and Technology) feeding the SIEL firm wide RCSA. Responsibilities include: Supporting the development, monitoring and maintenance of risk registers The development and analysis of key risk indicators Key control testing and assessment Monitoring and reporting of operational risk events Work closely with the business and control function to identify risks Undertake and report on operational … risk trend analysis Plan, report and track remediation plans/actions related to gaps in RCSA Challenge the framework to ensure it meets the changing and growing demands of the business to ensure it remains fit for purpose Preparation of, or supporting the preparation of, rootcauseanalysis of operational risk events within the Incident management More ❯
development, architecture and SRE teams to support modern platform capabilities Contribute to infrastructure decision-making, balancing long-term goals with practical delivery Play an active role in incident response, rootcauseanalysis, and continuous improvement initiatives Platform Engineer Requirements We're looking for a Platform Engineer with a strong understanding of Linux systems administration, solid cloud experience More ❯
Amersham, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
for in an Operations Support Analyst: 2-3 years' experience in operations support across enterprise platforms (HR, ERP, Finance, Integrations). Strong analytical skills, with proven experience in reporting, rootcauseanalysis, and process improvement. Excellent stakeholder management, communication, and vendor engagement skills. Comfort working in complex, multi-vendor IT environments with global teams. Familiarity with ITIL More ❯
and encryption mechanisms Collaborate with internal stakeholders to gather business requirements and translate them into technical specifications Monitor and troubleshoot file transfer processes, identify and resolve issues, and perform rootcauseanalysis Implement best practices for data integrity, security, and compliance, ensuring adherence to relevant regulations and standards Develop and maintain documentation, including system architecture, configuration details More ❯
out technical performance and enhancements. Key Responsibilities : Lead incident management and escalations within a fast-paced NOC environment. Provide technical mentorship to team members, fostering growth and upskilling. Conduct rootcauseanalysis and drive continuous improvement initiatives. Maintain and improve network documentation and operational processes. Engage in vendor management and coordinate with multiple network solution providers. Play More ❯
Aldershot, Hampshire, South East, United Kingdom Hybrid / WFH Options
JLA Resourcing Ltd
across platforms, leading scanning, remediation, and reporting activities Design and enforce endpoint security policies, access controls, and malware protections Lead incident identification and response efforts, ensuring swift containment and rootcauseanalysis Oversee system hardening and compliance with industry standards (CIS, STIG, NIST) Contribute to strategic security planning and advise engineering and programme leadership on cyber risks More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Toyota Financial Services, KINTO and KINTO JOIN
Maintain and support existing Miles interface/connector inventory (for example: CCS Interface, Mileage uploads, Mazda Contract Loader). Monitor interface/connector performance and batch runs Perform technical analysis to problem solve issues with interfaces Communicate with 3rd party vendors for other systems connecting to the application Define the solution design for new data interfaces Lead the implementation … ability to assess documents and systems for conformity to internal and external standards. Familiarity with principles of good data governance, cyber security and data protection Excellent problem solving and rootcauseanalysis skills Proven ability to work with minimal supervision Attributes and Behaviours Self-starter with an analytical mind and natural problem solver Natural relationship builder with More ❯
rotations to ensure 24/7 system availability and rapid incident response. Document system architecture, processes, and procedures to ensure knowledge sharing and continuity. Continuously improve system reliability through rootcauseanalysis and implementing best practices. Qualifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience. Proven experience as a software developer. More ❯
execute manual and automated test cases covering functional, integration, and regression tests. Maintain and enhance test automation scripts using tools like Katalon Studio. Explore automation opportunities within sprints. Conduct rootcauseanalysis for defects. Support acceptance testing and facilitate demos. Collaborate with DevOps teams on environment and deployment issues. Performance Objectives: Quickly adapt to the product team More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Suits Me Limited
status. What you'll be doing Monitor and maintain the company's IT security infrastructure using Microsoft Defender and other security tools. Respond to and investigate security alerts, performing rootcauseanalysis and remediation. Develop and maintain operational documentation, runbooks, and knowledge base articles. Assist with internal and external audits by providing evidence of controls and contributing More ❯
San Diego, California, United States Hybrid / WFH Options
Gridiron IT Solutions
using Infrastructure as Code with Terraform and configuration management tools like Ansible Automate repetitive tasks to eliminate toil and drive consistency + repeatability Actively participate in incident response and root-causeanalysis, support a blameless post-mortems culture Qualifications: Eligible for Top Secret/SCI Security clearance 5+ Years Experience working in a Security culture Experience working More ❯
develop standards for coding, testing, debugging, and implementation Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions Mandatory Skills: Relevant Experience in Core-Java, J2EE Spring-Boot, Microservices, Hibernate/jpa Strong experience in SQL & Database … development tracks at the same time is required Experience in leading smaller development teams is necessary Adhere to the Agile process, & also ensure others follow process too. Should have rootcauseanalysis skills, able to quickly analyze and interpret code and ensure that issues are resolved or escalated appropriately. What we'll provide you: By joining Citi More ❯
Collaborate with internal teams and external partners to deliver high-quality, stable, and secure Oracle environments. Lead incident, problem, and change management processes within the Oracle services domain. Conduct rootcauseanalysis and drive continuous service improvement initiatives. Oversee patching, upgrades, and maintenance of Oracle applications and infrastructure. Ensure compliance with IT governance and security policies. Produce More ❯
understanding of Agile development and the role of testing throughout the sprint lifecycle. Comfort with writing clear, testable acceptance criteria using Gherkin or similar syntax. Excellent debugging, investigation, and root-causeanalysis skills. A collaborative, detail-oriented mindset and strong communication across teams. BSc in a related field such as Computer Science, Computer Engineering, or other software More ❯
Tampa, Florida, United States Hybrid / WFH Options
Avalon Administrative Services LLC
functional workgroups to drive project outcomes and resolve issues. Ensure the accuracy and integrity of clinical and business data used in reports and decision-making. Conduct data validation and rootcauseanalysis for discrepancies or anomalies in lab-related data. Ensure adherence to regulatory and compliance requirements, including HIPAA and other healthcare standards. Stay current with emerging More ❯