76 to 100 of 199 Remote Root Cause Analysis Jobs

requests are resolved in line with SLAs. Manage and track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct root cause analysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team More ❯

system maintenance and housekeeping Required Skills & Experience: Broad knowledge of SAP S/4HANA functionality Excellent IT skills General programming knowledge or familiar with SQL scripts Problem solving and root cause analysis Excellent organisational and communication skills Work well on own initiative and excellent attention to detail Capable of meeting strict deadlines If you are interested in More ❯

review, design, and implement infrastructure decisions. Maintain documentation for platforms, services, and pipelines. Audit activities to ensure compliance with security policies (including PCI DSS, GDPR, and PII). Perform root cause analysis and implement improvements to prevent incidents and optimize performance. Maintain and evolve monitoring platforms, including synthetic and application monitoring, responding to alerts and identifying bottlenecks. More ❯

effective solutions. Support standard onboarding projects with TPS configuration and documentation. Maintain and contribute to internal knowledge sharing and documentation processes. Product Development & System Improvement Investigate system issues, conduct root cause analysis, and feed findings into the development cycle. Create or contribute to user stories aimed at improving TPS based on client needs. Support testing processes including More ❯

Other responsibilities will encompass, proactive monitoring of production environments, design and implementation of automation and processes to improve efficiency and effectiveness, taking a lead in incident response, troubleshooting and root cause analysis activities to mitigate future issues. You'll collaborate with senior business stakeholders to gather requirements, address concerns and provide updates on projects and systems status More ❯

of GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, root cause analysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing initiatives: coaching, fitness sessions, webinars, Wellbeing day Subsidised gym More ❯

to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full More ❯

ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets More ❯

playbooks for SOC/IR workflow automation based on Corelight data Ad-hoc (as requested) written summary reports on equipment and security problems Technical input to major service outage root cause analysis and corrective action reports Leading project status meetings and wrap-up/post-mortem meetings Some on-site work required Qualifications: US Citizen TS/ More ❯

monitor releases in CI/CD pipelines for all our software delivery Verify cross-browser and cross-device compatibility, ensuring flawless experiences everywhere Collaborate in code reviews and perform root-cause analysis of defects and failures Partner with developers on TDD/BDD practices, helping embed quality into the codebase from the start Propose and implement improvements More ❯

and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go More ❯

leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited root cause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯

operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯

are well-governed and future-proofed. Key Tasks: • Monitor and report on service delivery performance against contractual SLAs and KPIs. • Manage major incidents and escalations, ensuring timely resolution and root cause analysis. • Lead and implement continuous service improvement initiatives. • Oversee service-related financials, ensuring accurate forecasting and budgeting. • Coordinate with client and internal teams to optimise and align More ❯

expertise and offering guidance to colleagues on your project team. Delivering host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, forensics, log, malware and root cause analyses. Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs. More ❯

our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and … incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving root cause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in … to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact. Root Cause Analysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are More ❯

meet customer satisfaction. System Monitoring: You are skilled in system monitoring, with the ability to proactively identify potential issues or anticipate the need for increased capacity. Incident Response and Root Cause Analysis: You possess a strong understanding of incident response processes and are adept at conducting thorough root cause analyses. Adaptability and Problem-Solving: You More ❯

performance of Azure Data Factory pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. You will troubleshoot and resolve production incidents in Azure-based data pipelines, conducting root cause analysis and implementing preventive measures. You will oversee and optimize the performance of Databricks notebooks and clusters to support efficient data transformations and analytics. You will … skills in writing, troubleshooting, and optimizing queries for performance. You will have experience with Azure Monitor, Log Analytics, and issue detection. You will have good problem-solving skills for root cause analysis and implementing preventive solutions. You will have knowledge of compliance standards, role-based access control (RBAC), and secure Azure networking. What we offer you: At More ❯

insights in a change/transformation environment and presenting to stakeholders. As a Project Manager, your primary responsibilities will include: Supporting the Integrated Project Team with the generation and analysis Project data, and by performing analysis such as critical path, schedule risk analysis and Earned Value variance root cause analysis. Liaising with other internal areas. … Presenting data and insight analytics to stakeholders. Supporting Senior Project Managers on the project. Ensuring contractual and programme baseline control management is adopted. Monthly collation and analysis of finance data such as schedule derived Estimates To Complete. Breakdown Structures to ensure effective cost and schedule reporting. Support to the Programme Risk & Opportunity Management Process with risk identification, documentation, and … risk analysis, including the tracking of mitigation and capture plans within the IMS as required. To be successful as a Project Manager, you will need to meet the following criteria: Strong MS Excel skills, using pivot tables and V-Lookups. Have experience with programme management and delivery. Able to gather, analyse and present data and insights. Experience in IT More ❯

and implementing new ones in a consistent and agile manner. To drive the improvement in data integrity, reporting and overall Commercial Intelligence across the procurement lifecycle, to enable improved analysis, decision making, and forecasting. Provision of centrally-based analysis and project/change management expertise To support data integrity, systems and reporting requirements for the whole Commercial team … available (whilst continuously exploring new sources) About you Demonstrable experience of managing and leading direct teams and/or project teams effectively;(S&I) Familiar with process modelling, gap analysis, impact/benefit analysis; (S) Proven record in improving data integrity for commercial intelligence with teams (S&I). Working knowledge of Procurement Regulations, Procurement & Contract Law and … S&I) Significant experience of working within a Commercial function role providing analytics and intelligence support and leadership within a highly technical organisation;(S&I) Demonstrable ability to undertake analysis and present in a digestible format for a range of audiences. (S) Experience of procurement risk identification, management and mitigation within system and analtytical environment (S) Root cause More ❯

in mind and is testable. You'll also: Take responsibility for writing, implementing, and maintaining high-quality and robust API tests, designing and developing frameworks from scratch. Undertake requirement analysis and validation, transforming business requirements into different layers of testing with appropriate justification (Unit, Acceptance, E2E Testing). Champion BDD process (example mapping, writing scenarios, reviews) to act as …/Reqnroll, Cucumber). Knowledge of Mocking Mechanisms with exposure to Wiremock, Interceptor Pattern, or equivalent tools. Experience in building and designing test frameworks. Good experience in defect management, root cause analysis, triage, and reporting. Excellent communication skills for presenting complex technical information clearly. Experience with Git-based source control tools and working in an agile environment. More ❯

based in the UK or Germany . WHAT YOU'LL DO Manage the day-to-day payments and settlement processes Monitor payments related systems and complete technical investigations and root-cause analysis Own a second level of support ticketing system and handle any escalations resulting thereof Recommend and implement the achievement of process enhancements Work closely with … Treasury, FinOps department or similar You have solid understanding of credit cards, payments processing and transaction monitoring. You have experience working with ticketing systems and completing complex investigations and analysis, along with transaction monitoring You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment You have ability to manage multi channel communications More ❯

real-world digital solutions in a collaborative environment. Role As a Software Engineer degree apprentice, you'll learn how to be accountable for the undertaking and completion of the analysis of software engineering business issues for either the entire requirement or subset thereof dependent on complexity and/or scope size You'll be instrumental in implementing WM Reply … understood and correctly used. You'll facilitate ongoing support of our software solutions or part thereof, dependent on complexity and technology, e. g. by troubleshooting, reverse engineering and conducting root cause analysis As a Software Engineer degree apprentice, you'll learn how to apply engineering principles to all stages of the software development process, from requirements, analysis More ❯

team and define and deliver our internal transformation plans. As a Business Analyst, you will collaborate with various stakeholders, including executives, managers, and technical teams, to gather requirements, complete root cause analysis, define problem statements and support successful project delivery. Responsibilities Conduct comprehensive analysis of business processes, systems, and operations to identify gaps, inefficiencies, and opportunities … business processes. Ensure finished outputs are handed over, signed off and imbedded with BAU. Stay up to date with industry trends, best practices, and emerging technologies related to business analysis and process improvement. About You Experience working within the energy and utilities sector is an advantage. Proven experience working as a Business Analyst or in a similar role. Strong … analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Previous experience using business analysis tools such as Miro, Atlassian products or similar. Excellent communication skills, both written and verbal, with the ability to effectively interact and collaborate with stakeholders at all levels of the organization. Strong problem More ❯

Drive process and quality improvements within the Service Department under the guidance of the Product Support Manager. Ensure technical quality and best engineering practices through data collection, research, and analysis during process improvements. Collaborate with the service commercial team to implement best practices, improve processes, and drive cost-saving initiatives. Produce clear and concise quality reports, audits, process flows … costs through better internal and contractor processes. Provide technical support and contribute to improving warranty and concession processes as needed. Essential Qualifications & Skills: Relevant engineering qualification(s) Strong data analysis, report writing, and project management skills Excellent knowledge of power generation processes Advanced Excel and Microsoft Office skills Proficiency in creating processes using Visio Ability to conduct research on … skills in English Clean UK driving license (category B) Desirable Experience: BEng (Hons) degree Experience in a similar role requiring problem-solving, technical interpretation, and report writing Experience with root cause analysis Proven track record of managing customer relationships Personal Attributes: Strong relationship management and communication skills at all levels Focused, resilient, and able to prioritize company More ❯