Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
services and data. Configuring and managing Intune and Endpoint Configuration Manager to deliver a seamless device and application experience. Playing a key role in high-priority incident resolution and rootcauseanalysis, ensuring continual improvement. Championing new technologies, tools, and methods that improve service delivery. We’d love to hear from you if you have: Proven experience More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills More ❯
Annapolis Junction, Maryland, United States Hybrid / WFH Options
GTSC Talent Solutions
patching status, and security compliance. Provide insights and recommendations for performance improvements and security enhancements. 4. Issue Remediation: Respond to and resolve incidents related to enterprise tools promptly. Perform rootcauseanalysis of recurring issues and develop strategies to prevent future occurrences. Collaborate with other IT teams to address complex problems and implement long-term solutions. 5. More ❯
SQL) as well as familiarity with a variety of database technologies (including SQL, Access). Experience building and optimising ETL processes, data pipelines, architectures and data sets. Experience performing rootcauseanalysis and resolving issues in relation to internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong analytic skills More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
WRK DIGITAL LTD
line support for enterprise applications and integrations, including incident management: quickly identifying, diagnosing, and resolving application-related incidents to minimise downtime and impact on colleagues; leading problem management and rootcauseanalysis to implement preventative measures and drive service improvement; ensuring effective event management with appropriate alerting, monitoring, and planned responses. Positively engaging in execution and continuous More ❯
Solihull, England, United Kingdom Hybrid / WFH Options
BNP Paribas Personal Finance
the Head of Data Governance within BNP Paribas Personal Finance UK, part of the first line of defence. Key Responsibilities: Reviewing data quality incidents across BNP PF, supporting with rootcauseanalysis where data is impacted. Communicating confidently and effectively with multiple stakeholders to understand technology and commercial concepts quickly, e.g. gathering information to assist with data More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Des Scanlan IT Recruitment Ltd
Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into rootcauseanalysis and lessons learned. Governance & Compliance Ensure infrastructure practices comply with internal policies, industry regulations, and security standards. Lead regular audits and reviews to assess compliance More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Des Scanlan IT Recruitment Ltd
Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into rootcauseanalysis and lessons learned. Governance & Compliance Ensure infrastructure practices comply with internal policies, industry regulations, and security standards. Lead regular audits and reviews to assess compliance More ❯
birmingham, midlands, united kingdom Hybrid / WFH Options
BNP Paribas Personal Finance
the Head of Data Governance within BNP Paribas Personal Finance UK, part of the first line of defence. Key Responsibilities: Reviewing data quality incidents across BNP PF, supporting with rootcauseanalysis where data is impacted. Communicating confidently and effectively with multiple stakeholders to understand technology and commercial concepts quickly, e.g. gathering information to assist with data More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Des Scanlan IT Recruitment Ltd
Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into rootcauseanalysis and lessons learned. Governance & Compliance Ensure infrastructure practices comply with internal policies, industry regulations, and security standards. Lead regular audits and reviews to assess compliance More ❯
to ensure critical services support their mission. You will proactively assess service delivery data and trends to identify inefficiencies, risks, and opportunities for improvement. This includes the Identification of root causes of recurring service issues and owning the implementation of long-term resolutions Must have skills and experience: Must have experience as a Service Delivery Manager and service delivery … of SaaS/Cloud business applications ITIL framework, risk management, rootcauseanalysis, incident resolution and problem management Proactively assessing service delivery data and trends to uncover inefficiencies, risks and improvement opportunities Proven leadership skills in a matrix environment Strong communication skills with the ability to engage diverse stakeholders Jira and Power BI tools to analyse operational More ❯
Employment Type: Permanent
Salary: £60000/annum £60k, fully remote, great pension, 30 days ho
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
ability to assess documents and systems for conformity to internal and external standards. Familiarity with principles of good data governance, cyber security and data protection Excellent problem solving and rootcauseanalysis skills Proven ability to work with minimal supervision IT Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Run requirement workshops, produce functional specifications and translate business needs into technical requirements. Lead SIT/UAT activities and coordinate deployments, change control and release management. Troubleshoot incidents, perform root-causeanalysis and deliver practical fixes or workarounds. Manage integrations (APIs/EDI) and data migration tasks in collaboration with technical teams. Produce clear user guides, process More ❯
Ludlow, Shropshire, England, United Kingdom Hybrid / WFH Options
Constant Recruitment Ltd
with internal stakeholders to understand requirements and deliver scalable solutions Contribute to the integration strategy and tooling as the platform evolves Provide 3rd line support for complex issues – including rootcauseanalysis, bug fixes, and performance tuning Triage and escalate issues where needed Document integration processes and support activity Support onboarding of new clients and roll-out More ❯
Ludlow, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Constant Recruitment
with internal stakeholders to understand requirements and deliver scalable solutions Contribute to the integration strategy and tooling as the platform evolves Provide 3rd line support for complex issues including rootcauseanalysis, bug fixes, and performance tuning Triage and escalate issues where needed Document integration processes and support activity Support onboarding of new clients and roll-out More ❯
Borehamwood, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Interaction - Letchworth
fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key Responsibilities More ❯
Market Harborough, Leicestershire, United Kingdom Hybrid / WFH Options
TGW Group
the all stakeholder teams (Customer, TGW project and if applicable LTS resident onsite teams) Support the customer in creation of a testing and operational training plan Problem solving and rootcauseanalysis Data capture to support operational decision making and driving continuous improvement strategies Capturing and documenting lessons learned Support and validation of customer documentation (standard operating … procedures and training material) What you'll need Required Knowledge of WCS systems, information extraction and analysis Materials handling/automation experience Experience of commissioning and go live phase of project delivery Ability to manage customer expectations & relationships Strong leadership qualities and communication Skills Able to work on own initiative & prioritise tasks Works well under pressure Willing to travel More ❯
build resilient, secure, and high-performing infrastructure. What Youll Do: Diagnose and resolve complex infrastructure and application issues Participate in 24x7 on-call rotation, SCRUM, and deployment planning Perform RootCauseAnalysis and guide application teams Improve system availability using industry-leading observability tools Influence architecture and design decisions with a security-first mindset Build tools and More ❯
Cirencester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
Robert Half
Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing rootcauseanalysis creating & updating technical guides and support procedures collaborate with internal and external technical teams (supporting release cycles etc.) About you Applicants for the Application Support More ❯
Lechlade, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Robert Half
Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing rootcauseanalysis creating & updating technical guides and support procedures collaborate with internal and external technical teams (supporting release cycles etc.) About you Applicants for the Application Support More ❯
experience troubleshooting Layer 2/3 protocols, OSPF and BGP Hands-on experience with at least one enterprise firewall: Palo Alto , Fortigate , or Cisco ASA Proven ability to perform rootcauseanalysis and resolve complex network issues Experience in a Managed Services Provider (MSP) environment Familiarity with cloud networking and automation tools Ready to take the next More ❯
City of London, London, Farringdon, United Kingdom Hybrid / WFH Options
83zero Ltd
experience troubleshooting Layer 2/3 protocols, OSPF and BGP Hands-on experience with at least one enterprise firewall: Palo Alto , Fortigate , or Cisco ASA Proven ability to perform rootcauseanalysis and resolve complex network issues Experience in a Managed Services Provider (MSP) environment Familiarity with cloud networking and automation tools Ready to take the next More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
Contechs Consulting
in developing metrics, dashboards, and professional presentations are essential. Educated to degree level, or equivalent relevant experience. Strong knowledge of issue and defect management processes and tools. Proficiency in rootcauseanalysis techniques and problem-solving methodologies. Solid understanding of software integration principles and dependencies. Excellent communication skills, with the ability to lead discussions on complex or More ❯
Cirencester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
Artis Recruitment
for core line of business applications, resolving incidents and service requests within agreed timescales. Monitor application health, data processing, and integrations to ensure service continuity. Investigate recurring issues, conduct rootcauseanalysis, and implement long-term solutions. Maintain technical documentation, FAQs, and support procedures. Collaborate with internal and external teams on release cycles, testing, and validating system More ❯
King George, Virginia, United States Hybrid / WFH Options
TMC Technologies
requirements - Creating, modifying and executing test plans, test procedures and test scenarios - Generation of test observation reports, problem reports and test reports - Performing data collection/data extraction - Performing rootcauseanalysis on command and control systems - Assessing the operational and technical impacts of problems identified - Defining and tracking test metrics Working knowledge of the following: - Interfacing More ❯