Responsibilities: Lead end-to-end incident response investigations and containment efforts Communicate directly with clients during live cyber incidents, offering reassurance and expert guidance Produce detailed incident reports with rootcauseanalysis and actionable recommendations Perform forensic and log analysis using SIEM, EDR, SOAR, and other security tools Collaborate across teams to enhance response playbooks and More ❯
Immingham, South Humberside, England, United Kingdom Hybrid / WFH Options
Chase and Holland Recruitment Ltd
solving complex technical (SAP) challenges faced by the business Assist with future system implementation processes and migration of external databases General system maintenance and housekeeping Preparation of Customer Revenue analysis Required Skills & Experience: Broad knowledge of SAP S/4HANA functionality Excellent IT skills General programming knowledge or familiar with SQL scripts Problem solving and rootcauseanalysis Excellent organisational and communication skills Work well on own initiative and excellent attention to detail Experience supporting the area of (financial) reporting is a plus Capable of meeting strict deadlines If you are interested in finding out about this exciting SAP Finance Business Analyst opportunity, please click ‘apply now’.Chase & Holland acts as an employment agency for More ❯
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Crimson
or Python. Manage infrastructure with Terraform, Bicep, or ARM templates (HashiCorp Certified: Terraform Associate). Enforce security compliance and access controls (IAM, PIM, RBAC). Respond to incidents; conduct rootcauseanalysis and post-mortems. Maintain documentation and runbooks. Collaborate cross-functionally to align DevOps practices with project goals. Interested?! Send your up-to-date CV to More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
In Technology Group
requests are resolved in line with SLAs. Manage and track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct rootcauseanalysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team More ❯
Immingham, South Humberside, England, United Kingdom Hybrid / WFH Options
Chase and Holland Recruitment Ltd
system maintenance and housekeeping Required Skills & Experience: Broad knowledge of SAP S/4HANA functionality Excellent IT skills General programming knowledge or familiar with SQL scripts Problem solving and rootcauseanalysis Excellent organisational and communication skills Work well on own initiative and excellent attention to detail Capable of meeting strict deadlines If you are interested in More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Interface Recruitment UK
verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide rootcauseanalysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Imperium Financial Recruitment
effective solutions. Support standard onboarding projects with TPS configuration and documentation. Maintain and contribute to internal knowledge sharing and documentation processes. Product Development & System Improvement Investigate system issues, conduct rootcauseanalysis, and feed findings into the development cycle. Create or contribute to user stories aimed at improving TPS based on client needs. Support testing processes including More ❯
Reigate, Surrey, England, United Kingdom Hybrid / WFH Options
Client Server Ltd
Other responsibilities will encompass, proactive monitoring of production environments, design and implementation of automation and processes to improve efficiency and effectiveness, taking a lead in incident response, troubleshooting and rootcauseanalysis activities to mitigate future issues. You'll collaborate with senior business stakeholders to gather requirements, address concerns and provide updates on projects and systems status More ❯
of GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, rootcauseanalysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing initiatives: coaching, fitness sessions, webinars, Wellbeing day Subsidised gym More ❯
to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full More ❯
ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring rootcauseanalysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Corelight, Inc
playbooks for SOC/IR workflow automation based on Corelight data Ad-hoc (as requested) written summary reports on equipment and security problems Technical input to major service outage rootcauseanalysis and corrective action reports Leading project status meetings and wrap-up/post-mortem meetings Some on-site work required Qualifications: US Citizen TS/ More ❯
Skelmersdale, Lancashire, England, United Kingdom Hybrid / WFH Options
Victorian Plumbing Ltd
monitor releases in CI/CD pipelines for all our software delivery Verify cross-browser and cross-device compatibility, ensuring flawless experiences everywhere Collaborate in code reviews and perform root-causeanalysis of defects and failures Partner with developers on TDD/BDD practices, helping embed quality into the codebase from the start Propose and implement improvements More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and rootcauseanalysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
International Catalyst Services, LLC
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct rootcause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯
expertise and offering guidance to colleagues on your project team. Delivering host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, forensics, log, malware and rootcause analyses. Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs. More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Commify Group
our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth RootCauseAnalysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and … incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving rootcause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in … to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact. RootCauseAnalysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are More ❯
Honolulu, Hawaii, United States Hybrid / WFH Options
OMW Consulting
meet customer satisfaction. System Monitoring: You are skilled in system monitoring, with the ability to proactively identify potential issues or anticipate the need for increased capacity. Incident Response and RootCauseAnalysis: You possess a strong understanding of incident response processes and are adept at conducting thorough rootcause analyses. Adaptability and Problem-Solving: You More ❯
performance of Azure Data Factory pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. You will troubleshoot and resolve production incidents in Azure-based data pipelines, conducting rootcauseanalysis and implementing preventive measures. You will oversee and optimize the performance of Databricks notebooks and clusters to support efficient data transformations and analytics. You will … skills in writing, troubleshooting, and optimizing queries for performance. You will have experience with Azure Monitor, Log Analytics, and issue detection. You will have good problem-solving skills for rootcauseanalysis and implementing preventive solutions. You will have knowledge of compliance standards, role-based access control (RBAC), and secure Azure networking. What we offer you: At More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Contingency
insights in a change/transformation environment and presenting to stakeholders. As a Project Manager, your primary responsibilities will include: Supporting the Integrated Project Team with the generation and analysis Project data, and by performing analysis such as critical path, schedule risk analysis and Earned Value variance rootcause analysis. Liaising with other internal areas. … Presenting data and insight analytics to stakeholders. Supporting Senior Project Managers on the project. Ensuring contractual and programme baseline control management is adopted. Monthly collation and analysis of finance data such as schedule derived Estimates To Complete. Breakdown Structures to ensure effective cost and schedule reporting. Support to the Programme Risk & Opportunity Management Process with risk identification, documentation, and … risk analysis, including the tracking of mitigation and capture plans within the IMS as required. To be successful as a Project Manager, you will need to meet the following criteria: Strong MS Excel skills, using pivot tables and V-Lookups. Have experience with programme management and delivery. Able to gather, analyse and present data and insights. Experience in IT More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
UKRI
and implementing new ones in a consistent and agile manner. To drive the improvement in data integrity, reporting and overall Commercial Intelligence across the procurement lifecycle, to enable improved analysis, decision making, and forecasting. Provision of centrally-based analysis and project/change management expertise To support data integrity, systems and reporting requirements for the whole Commercial team … available (whilst continuously exploring new sources) About you Demonstrable experience of managing and leading direct teams and/or project teams effectively;(S&I) Familiar with process modelling, gap analysis, impact/benefit analysis; (S) Proven record in improving data integrity for commercial intelligence with teams (S&I). Working knowledge of Procurement Regulations, Procurement & Contract Law and … S&I) Significant experience of working within a Commercial function role providing analytics and intelligence support and leadership within a highly technical organisation;(S&I) Demonstrable ability to undertake analysis and present in a digestible format for a range of audiences. (S) Experience of procurement risk identification, management and mitigation within system and analtytical environment (S) RootcauseMore ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Jet2.com Limited
in mind and is testable. You'll also: Take responsibility for writing, implementing, and maintaining high-quality and robust API tests, designing and developing frameworks from scratch. Undertake requirement analysis and validation, transforming business requirements into different layers of testing with appropriate justification (Unit, Acceptance, E2E Testing). Champion BDD process (example mapping, writing scenarios, reviews) to act as …/Reqnroll, Cucumber). Knowledge of Mocking Mechanisms with exposure to Wiremock, Interceptor Pattern, or equivalent tools. Experience in building and designing test frameworks. Good experience in defect management, rootcauseanalysis, triage, and reporting. Excellent communication skills for presenting complex technical information clearly. Experience with Git-based source control tools and working in an agile environment. More ❯
based in the UK or Germany . WHAT YOU'LL DO Manage the day-to-day payments and settlement processes Monitor payments related systems and complete technical investigations and root-causeanalysis Own a second level of support ticketing system and handle any escalations resulting thereof Recommend and implement the achievement of process enhancements Work closely with … Treasury, FinOps department or similar You have solid understanding of credit cards, payments processing and transaction monitoring. You have experience working with ticketing systems and completing complex investigations and analysis, along with transaction monitoring You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment You have ability to manage multi channel communications More ❯
9 Brazennose Street, Manchester, England Hybrid / WFH Options
REPLY LTD
real-world digital solutions in a collaborative environment. Role As a Software Engineer degree apprentice, you'll learn how to be accountable for the undertaking and completion of the analysis of software engineering business issues for either the entire requirement or subset thereof dependent on complexity and/or scope size You'll be instrumental in implementing WM Reply … understood and correctly used. You'll facilitate ongoing support of our software solutions or part thereof, dependent on complexity and technology, e. g. by troubleshooting, reverse engineering and conducting rootcauseanalysis As a Software Engineer degree apprentice, you'll learn how to apply engineering principles to all stages of the software development process, from requirements, analysisMore ❯