16 SLA Jobs in Central London

security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »

with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »

to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »

requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »

data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. … non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for more »

Responsibilities: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT more »

These will be time sensitive queries and your role will be to reduce the impact on to the users and the business, working to SLA's. Responsibilities: Understand how applications are used on a daily basis Resolve problems for users on agreed SLA's Minimise the impact on users working … High level of customer service when dealing with users Skills/Requirements: Experience working in Application Support (1st Line) Used to working to strict SLA's Working with Microsoft technologies Supporting finance based applications such as Sage, QuickBooks & Xero Supporting ERP systems such as SAP Working within all of the more »

security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »

updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to Infrastructure Operations, ensuring there is more »

come from a networking background. '€¢Excellent understanding of Service Management principles and Service Level metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »

throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working more »

staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »

Senior business travel consultants required for this global TMC who have won some new business. They are looking for 1 consultant with strong sabre knowledge, salary up to 38k plus 5% bonus, 25 days holidays, pension, health care etc to more »

their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors more »

their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors more »