come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to Infrastructure Operations, ensuring there is more »
City of London, London, United Kingdom Hybrid / WFH Options
C&M Travel Recruitment
their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors more »
City of London, London, United Kingdom Hybrid / WFH Options
C&M Travel Recruitment
their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors more »
