Gatwick, England, United Kingdom Hybrid / WFH Options
Air Partner
and Team members, communicating technical system matters to non-technical staff clearly to ensure understanding · Assisting in ensuring the Service Desk achieves target ServiceLevelAgreement What we are looking for: · A passion for technology and a real desire to obtain a 1st line support role · Previous experience in a more »
London, England, United Kingdom Hybrid / WFH Options
Tech21
and Windows desktops, laptops, servers, switches, mobile devices and software across the business Ensure technical issues are dealt with and resolved in line with SLA's. With a focus on exceptional customer service, ensuring timely communication on ticket progress to users Create and maintain documentation for systems, services and procedures more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and more »
Hatfield, England, United Kingdom Hybrid / WFH Options
Mitsubishi Electric
support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team more »
Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the ServiceLevel Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
Strategy. Experience and knowledge required: Experience as a senior service desk technician, mentoring and advising other members of the team. Experience improving service desk SLA's and efficiencies across the desk Experience of supporting generic software packages Experience of PC and Server support, including Windows Client and Server Operating systems. more »
Liverpool, England, United Kingdom Hybrid / WFH Options
The Investigo Group
failures, as defined within the on-call agreement and rota Administration Tasks: Perform prescribed daily, weekly, monthly, and annual technical and security administration tasks SLA Compliance: Ensure that tickets are completed within business-agreed SLAs Team Collaboration: Promote collaboration and guide team members on best practices, fostering a highly communicative more »
level agreements (SLAs) and key performance indicators (KPIs) to monitor and improve IT service delivery Ensuring each work request is worked within our agreed SLA’s, to the highest quality. Ensuring effective communication of work request/queue status, and potential blockers, to appropriate stakeholders Ensuring effective communication to haysmacintyre more »
Cambridge, England, United Kingdom Hybrid / WFH Options
Impellam Group
support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within ServiceLevel Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »
Middlesbrough, North Yorkshire, North East, United Kingdom Hybrid / WFH Options
Keystream Group Limited
SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined servicelevel agreements (SLAs) and project timelines. The more »
GU14, Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Hampshire Recruitment Service
the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will more »
Solihull, England, United Kingdom Hybrid / WFH Options
Aubay UK
ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard) and business security standards. Adherence to ITIL framework will be essential to meet SLA commitments for fault resolution and service requests, while making sure change controls align with internal and ITIL standards. Regular coordination with 3rd party providers and more »
SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's Excellent analytical and problem-solving skills, with a keen attention to detail. Outstanding communication and interpersonal skills, with the ability to effectively interact with more »
Staines, Surrey, United Kingdom Hybrid / WFH Options
Proactive Appointments
SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »
Whitehaven, Cumbria, United Kingdom Hybrid / WFH Options
In Technology Group
teams. Diagnose and resolve hardware and software issues for end-users promptly and efficiently. Ensure tickets are dealt with in line with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP/IP Telecoms/VOIP Router configurations more »
up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of more »
updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to Infrastructure Operations, ensuring there is more »
Manchester, North West, United Kingdom Hybrid / WFH Options
CCA Recruitment Group
for contact centre? You will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational more »
Isles Of Scilly, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to project more »