Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »
onboarding process and ensuring the day 1 induction is completed in line with business expectations. Other Duties Discussing/reviewing/answering complaints within SLA Attendance at Stakeholder Engagement Meetings as and when required Review data and implementing changes where necessary to improve claimant journey/experience Completing, checking, and more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
StartMonday
maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed ServiceLevelAgreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
RT Consulting
succeed: End-to-end commercial procurement experience within a Defence or Public Sector environment Knowledge of Governance and Risk Processes Contract Negotiation and Service-LevelAgreement Management Commercial management Stakeholder engagement Our Commercial Consultants will be required to hold minimum of DV Security Clearance due to the sensitive nature of more »
delivery speed for a marketing channel. • Performance Measurement: • CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we’re looking for: • Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »
Lincoln, Lincolnshire, United Kingdom Hybrid / WFH Options
Adecco
learn, keep reading! Responsibilities and skills: Configure products according to the project specification. Manage your own time - monitor progress, address delays and adhere to SLA's. Identify and fix data issues. Keep abreast of your own projects, acting as primary contact - forge positive relationships. Creative problem solving. Proficient IT skills more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Confidential
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Reading, England, United Kingdom Hybrid / WFH Options
Project People
inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »
are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »
Walton-On-Thames, Surrey, South East, United Kingdom Hybrid / WFH Options
1st Executive Limited
in your marketing category areas Identify, lead and collaborate with our in-country teams for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »
Walton-On-Thames, Surrey, South East, United Kingdom Hybrid / WFH Options
1st Executive Limited
implementation of European-wide sourcing strategies Identify, lead and collaborate with in-country teams for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »
delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »
benefits. You will have experience in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA’s and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Talent Solutions
multiple locations in the UK. Key responsibilities Manage requisitions autonomously with full client contact, ensuring all candidates are processed through in line with contractual SLA/KPI's. Ensure the candidate applicant tracking system is updated in real-time and used effectively. Conduct Recruitment Briefing Calls with Hiring Managers to more »
Farringdon, England, United Kingdom Hybrid / WFH Options
Kurt Geiger
across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »
Cambridge, Milton, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arcus Global
1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published ServiceLevelAgreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published ServiceLevelAgreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »
Banbury, England, United Kingdom Hybrid / WFH Options
Propel
customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Servicemore »
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches more »
Employment Type: Permanent
Salary: £49500/annum Excellent Pension and Benefits
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc. more »
Employment Type: Permanent
Salary: £49800/annum Excellent Pension and Employee Benefits
Exeter, England, United Kingdom Hybrid / WFH Options
CA Tech Talent
with a one-stop support serviceService Desk Analyst Requirements: Proven experience in providing excellent IT support Experience working within a ServiceLevelAgreement (SLA) environments Microsoft Certified on a desktop Operating System (Windows 7 onwards) Familiarity with HP System Manager, Dell OpenManage, ymantec Backup Exec, Veeam, Datto, NSLookup, Ping more »
South East London, England, United Kingdom Hybrid / WFH Options
Fitzrovia IT Limited
details are captured in line with Service Desk standards.Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA).Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as more »
Devizes, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Oakford Technology
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »