will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Kelly Services (UK) Ltd
ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »
Wakefield, West Yorkshire, Yorkshire, United Kingdom
Remedy Recruitment Group Ltd/ TA Remedy Medical Solutions
meets all compliance obligations in relation to Health & Safety as detailed in both the service specifications and those agreed in local ServiceLevel Agreements (SLA) Upon request, deputise for the Senior Corporate Programmes Manager at internal and external stakeholder meetings, ensuring that the agreed Council position is represented and stakeholder more »
