new campaigns and innovative technology/services. Have a clear understanding of support, delivery, and managed service options. Run monthly sales reports and ensure SLA's are met. You will need: Minimum 4 years of IT sales experience in reseller or distributor role. Knowledge of selling IT security solutions and more »
internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Internal redecs and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as more »
from low-cost options through to round the world itineraries Working to each clients travel policy Respond to emails and calls within the clients SLA Business Travel Consultant out of hours skills required: Experience in a previous Business Travel role Ideally proficient in Sabre or other GDS Strong worldwide airfares more »
with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »
/KRI’s, to provide data driven reporting and analysis to management and Operational Resilience Committee. · Third Parties which are critical/important agree SLA metrics and KPIs (process monitoring) for reporting – to ensure TPs are delivering their contractual and control obligations. · Risk assess Supplier concentration risk to identify any more »
Risk and Compliance with advising the business on all regulatory and conduct matters; ▪ Develop and maintain key business relationships across the global business; ▪ Support SLA work as necessary; ▪ Carry out the compliance review of marketing materials and ensure compliance with applicable financial promotion rules; ▪ Manage the day-to-day activities more »
network designs for projects. Ensuring all generation plant and distribution network designs meet all operational requirements whilst minimising capital and operational requirements under strict SLA targets for return of design. Working in conjunction with the other Teams, develop site specific energy strategy and coordinate the design of energy centre and more »
function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »
Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the ServiceLevelAgreement metrics. Requirements: Excellent knowledge of the operation and maintenance of Mechanical & Electrical services and plant. Experience of senior technical roles managing critical environments and more »
across the EMEA region. Responsibilities: End to end processing of 4 payrolls across Spain, Belgium, Isreal and the UK 8+ years in EMEA processing SLA approving Payroll-related inquiries and issues from employees & the business Ongoing vendor internal process improvement Skills: Fluent in English + other languages highly desirable ADP more »
lead, develop and grow relationships. You will be responsible for full management of all services provided by Gekko Group to the client(s), meeting SLA's and working seamlessly with all departments within The Gekko Group to exceed expectations by providing effective solutions Your Package £36,000 per annum more »
Farringdon, England, United Kingdom Hybrid / WFH Options
Kurt Geiger
across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »
and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2–3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to … users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes more »
Greater London, England, United Kingdom Hybrid / WFH Options
IT Works Recruitment LTD
I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »
street branches. You will be accountable for the health of the portfolio, ensuring that Healthera pharmacies are operationally excellent and delivering against our servicelevelagreement for patients. Working as the face and voice of Healthera’s pharmacy customer care, the CS Specialist will influence the item growth and champion … usage of it Work alongside marketing to deliver delightful and engaging customer campaigns Monitor and analyse the performance of pharmacy customers according to the SLA and set KPIs, preparing and presenting to the pharmacy in meetings and calls Upsell and introduce new initiatives within our existing customer base of pharmacy more »
the Service Desk Manager and Audio Visual team Ensuring technical support is being provided to staff in a timely manner and effectively, within agreed SLA’s Gaining an understanding of stakeholder AV requirements Overseeing the Network Engineer to support the optimisation of network infrastructure and wireless networks Collaborating with the … knowledgeable of emerging technologies and industry trends to evaluate their potential impact on the firm to enhance efficiency, security and productivity Ability to ensure SLA’s are met/exceeded For further information, please apply. Due to the high volume of applications, we are not able to respond to all more »
Query Management Analyst Salary: upto £26,500 12 month Fixed Term Contract We are looking for a Query Management Analyst. If you have a talent for fact finding and asking the right questions to understand what is needed from our more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Core 3
desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our ServiceLevelAgreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »
relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: *Team player and leader committed more »
Farnborough, Hampshire, South East Hybrid / WFH Options
Leidos
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects more »
Walton-On-Thames, Surrey, South East, United Kingdom Hybrid / WFH Options
1st Executive Limited
in your marketing category areas Identify, lead and collaborate with our in-country teams for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Talent Solutions
multiple locations in the UK. Key responsibilities Manage requisitions autonomously with full client contact, ensuring all candidates are processed through in line with contractual SLA/KPI's. Ensure the candidate applicant tracking system is updated in real-time and used effectively. Conduct Recruitment Briefing Calls with Hiring Managers to more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Senitor Associates Limited
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will more »
Kidlington, Oxfordshire, South East, United Kingdom
Essentra PLC
service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery more »