and technical support services to customers, and assist with the administration of service desk systems Contribute to the delivery of customer ServiceLevel Agreements (SLA) to ensure required quality and performance standards are met Prepare and maintain process documentation in line with our quality policy Responsibilities for performance and mangement more »
reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims. ● Claims servicing to meet or exceed agreed SLA’s and caseload FTE targets across all classes at all times by utilising operational performance data. ● Responsible for the engagement and performance of suppliers ensuring more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Malom
providing functional excellence and support as designated. To ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s. • Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. • Assemble, configure and install all more »
Employment Type: Permanent
Salary: £27500/annum Car Allowance/Fuel Card + more