1 to 25 of 145 Permanent SLA Jobs in London

in Project management, business analysis and continuous improvement Knowledge of managing performance with third parties or internal delivery teams within a service framework, including SLA, KPI and OLA management Be familiar with of best practice in design methodology, Telco business processes and frameworks (eTOM or ITIL) used to deliver complex more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »

analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and more »

across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

incidents, queries or complaints via local or other communications channels like phone, email and Internet ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes Work on cases either on-site or remotely via phone, email and Internet Take ownership of incidents assigned to you and manage them through more »

either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise awareness of issues with the customer. Supporting servers, desktops, laptops, applications, mobile phones. Communicate more »

Monitoring all client infrastructure and troubleshooting any issues Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA Project resource working alongside the project lead Infrastructure and Server maintenance Maintaining customer documentation Supporting our global client based on the helpdesk Logging and dealing more »

development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »

on various forms of equipment Configuring, deploying and support of network equipment Adhering to strict policies and processes around security and data protection Ensuring SLA requirements and Customer Satisfaction metrics are on or above target Creating and maintaining comprehensive and meaningful updates within the ticket handling systems Ensuring the escalation more »

a team consisting of System & Service Engineers. The team is responsible for: Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA Minor Works - Ensuring Customers requests (Moves, Adds, Changes or Terminations) are delivered within expected more »

Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »

either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise awareness of issues with the customer. Supporting servers, desktops, laptops, applications, mobile phones. Communicate more »

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production more »

clients' business systems operate cost-effectively and robustly. You will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. About You To be successful in this role you will need more »

execute network and infrastructure projects! The role… You will lead and manage a team of Networking and Infrastructure engineers, ensuring a consistent delivery of SLA’s, setting performance goals whilst coaching and motivating the team. You will develop and mange the budget for the network and infrastructure team. You will more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »

incidents, queries or complaints via local or other communications channels like phone, email and Internet ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes Work on cases either on-site or remotely via phone, email and Internet Take ownership of incidents assigned to you and manage them through more »

team. • Build and maintain relationships with the third party suppliers that are utilised by Federated Hermes, to include input to the Service Level Agreements (SLA’s). • Provide support for the Fund Administration team for queries • Produce monthly investor and transaction analysis for senior management • Participate in continuous improvement initiatives more »

I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »

of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction scores. • You will be working from home 70% of the time but will need more »

proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements Setup required Governance to ensure process & operations performance is reviewed at various levels e.g. Operations resources, Process more »

customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »