1 to 25 of 112 SLA Jobs in London

effective capacity management is being performed across all applications and underpinning platform technologies that support your applications. You will contribute towards ensuring all batch SLA's/OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts more »

delivery speed for a marketing channel. • Performance Measurement: • CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we’re looking for: • Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

client and full JD. Responsibilities/Essential Skills To receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner. To receive, assess and complete patching/de-patching requests as … well as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards. To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and more »

a team consisting of System & Service Engineers. The team is responsible for: Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA Minor Works - Ensuring Customers requests (Moves, Adds, Changes or Terminations) are delivered within expected more »

on various forms of equipment Configuring, deploying and support of network equipment Adhering to strict policies and processes around security and data protection Ensuring SLA requirements and Customer Satisfaction metrics are on or above target Creating and maintaining comprehensive and meaningful updates within the ticket handling systems Ensuring the escalation more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the following Flexible working either hybrid or remote depending to more »

across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related incident Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments Oversee development and maintenance of documentation and knowledge management tools for both more »

and professionally. Providing remote technical support for computer applications and hardware, including. Ensure incidents and requests are completed in line with KPI targets and SLA objectives. Provide support documentation to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required. Create and more »

Directorate in the forward planning and running of in person events as well as webinars/virtual events - complying with agreed Service Level Agreements (SLA). For more information, please see the job description Closing date for applications: 25 January 2024 Interviews: Week commencing 29 January 2024 To apply please more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the following Flexible working either hybrid or remote depending to more »

Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. The successful applicant will be responsible for the delivery of support more »

stock and spares control and replenishment '€¢Ensure the delivery and maintenance of the standard desktop image, providing a timely reimaging process in conjunction with SLA's and KPI's '€¢Document and deliver pre-term ICT equipment testing plan to ensure that service availability is at the highest level attainable prior more »

teams and vendors to design, develop, implement, and operate database infrastructure to provide reliable and scalable database platforms that meet the service level agreements (SLA) of our customers. more »

Azure services across applications, data, infrastructure and security domains Have a deep understanding of D365 Customer service module with demonstrable background in case management, SLA management, routing and contact management Have a proven ability to design integration architecture required to interface with foundational components such as Active Directory, Exchange and more »

with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »

site standards. Efficient and Effective completion of ELB Work Orders that have been allocated, ensuring that Work Orders have been acknowledged and completed within SLA with any observations added. Essential Qualifications & Experience: Minimum of 3 years relevant experience in MEP environments LV Authorised Person (A Bonus) Electrical/Mechanical Engineering more »

Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »

of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »

managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »

come from a networking background. '€¢Excellent understanding of Service Management principles and Service Level metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »

Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the Service Level Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »

L2 IT Infrastructure Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance (acting as an escalation point for the Service Desk team members and projects assignment). Skills Experience of working on more »

requirements. Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets. Review and report on ITRS Infrastructure SLA and status. Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines. Responsible for all IT required backups Assist with internal and client IT more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »