13 SLA Jobs in the North West with Remote Work Options

teams. Diagnose and resolve hardware and software issues for end-users promptly and efficiently. Ensure tickets are dealt with in line with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP/IP Telecoms/VOIP Router configurations more »

for contact centre? You will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational more »

provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point more »

Provide regular feedback for team members and support them in producing development plans where appropriate Contract management: Adherence and management of contractual obligations, including SLA management Conduct regular service reviews and report on service performance using OKRs, KPIs and CSAT Collaborating with user-centred design and product teams to develop more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

such as PCs, laptops, routers, servers, and network switches. Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters. Maintaining precise internal and customer documentation in alignment with ISO 27001 and ISO 9001 standards. Liaising with third-party suppliers to guarantee service delivery. more »

maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed Service Level Agreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »

maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed Service Level Agreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »

the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »

an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »

and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered … consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify more »

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands more »

Data Engineer £45,000 DOE Chester ShortList Recruitment are working with a leading client based in Chester who are recruiting for a Data Engineer to join their growing team. The successful candidate will ensure the data warehouse is maintained appropriately more »