a consistent approach enabling an efficient resolution to both simple and complex problems. Able to complete allocated tasks with minimum supervision to meet the SLA timescales. Good interpersonal and communication skills. Should be capable of communicating effectively with colleagues from all areas of the organisation using a variety of techniques. more »
requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
High Wycombe, Buckinghamshire, South East, United Kingdom
Paradigm Housing
Here at Paradigm, it is all about our Customers and we are seeking an exceptional Reactive Works Co-ordinator to assist with leading our team of Technical Co-ordinators to deliver an excellent repairs experience for all our customers. If more »
is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT more »
to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »
through the active management of customer satisfaction feedback and proactive communication with key business stakeholders are progressed within the team. * Responsible for ensuring all SLA's and turnaround times (TAT's) are developed and adhered to within the team. * Accountable for the service delivered by the People Hub Payroll Team more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
