role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »
with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with servicelevelagreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »
Washington, Tyne and Wear, North East, United Kingdom
Evri
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
Gateshead, Tyne and Wear, North East, United Kingdom
Northern Gas & Power
What is the job about? In addition to general support tasks, you will be expected to deliver a wide range of bespoke services within SLA, deal with suppliers effectively and in line with customer expectations, manage your workload to ensure deadlines are met across multiple accounts while building and maintaining more »
