issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA Maintaining and monitoring the equipment on internal and external classified networks Involved in all aspects of the support of the network infrastructure including build, patching more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »
Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using more »
Employment Type: Part Time
Salary: Up to £13.00 per hour + Outstanding benefits!
