2 Part-Time SLA Jobs in Wales

issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA Maintaining and monitoring the equipment on internal and external classified networks Involved in all aspects of the support of the network infrastructure including build, patching more »

Lead and manage a team of 1st line Engineers Responsible for ensuring the team provide a high-quality service to our users Ensure all SLA/KPI targets are met Mentor and coach Engineers to help them progress Lead by example, providing support to customer at a high level Manage more »