1 to 25 of 54 Salesforce Service Cloud Jobs

We’re looking for a Salesforce Developer to join our IT team in Milton Keynes . You will play a crucial role in designing, developing, and implementing solutions that leverage Salesforce to meet our organisation's needs and goals. Your expertise will help us optimise our Salesforce … Estate Agency, Mortgage Services, Survey & Valuation, Marketing, Central Functions, Robotics, Reporting and Data, Online Development. Key responsibilities : Design, develop, and implement custom solutions in Salesforce, including custom objects, fields, workflows, and Apex code to address business requirements. Integrate Salesforce with other systems and applications, ensuring seamless data flow … and consistent processes, direct or via Mulesoft. Configure and maintain Salesforce settings, including security, user permissions, data sharing, and automation using tools like Process Builder and Flow. Leverage Salesforce Lightning to create user-friendly and visually appealing applications and interfaces. Address technical issues, and troubleshoot problems in the more »

you have a good work life balance so homeworking, working at the HQ Roles & Responsibilities Leading discovery sessions that demonstrate a comprehensive understanding of Salesforce products, structure, and security models. Designing complex sales and service solutions, as well as solutions for multi-platform and specialty projects, using both … standard and custom functionality. Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits). Develop Apex (classes and triggers) extending Salesforce to support business requirements. Custom User Interface development, Lightning pages, Aura Components and Lightning Web Components Performing data clean-up and …/or providing data best practice recommendations to team members and customers Creating comprehensive security models and complex automations from customer requirements Integrations: Use Salesforce APIs to integrate with other systems used in the organization. Knowledge of Boomi integration platform is required. Best Practices: Adhere to Salesforce best more »

About the company We are currently working with a leading UK manufacturing business who are looking to expand their Salesforce team with the addition of a Salesforce Product Owner. As business they are renowned for manufacturing some of the finest products that consumers can buy, in a global … market driven by an incredibly high demand year after year. About the role As the Salesforce Product Owner you will be responsible for the bridging the gap between the business and the technical teams. As you gather the business requirements you will then liaise directly with technical team to … facilitate necessary meetings to begin putting together the blueprint for the solution. Requirements The ideal candidate will have the following: Experience with Salesforce and Sales Cloud, Service Cloud and ideally Marketing Cloud Great understanding of the hands-on configuration of Salesforce Ability to gather more »

Role: Salesforce Administrator Salary up to 65k DOE Location: London TechOhana has an exciting opportunity within the Salesforce ecosystem for an experienced Salesforce Administrator. The partner we are working with are national Energy suppliers and are currently in the process of building a greenfield implementation of salesforce … will increase efficiency with their clients. To fulfill your role at this company you will need to act as the subject matter expert for Salesforce-backed products, mastering functionality across multiple projects. Hands-on knowledge with design, implementation processes, flows, and automation to optimise the efficiency of the team … is vital. The ability to collaborate with stakeholders is imperative, you will need to understand their needs and translate them effectively into a Salesforce solution. This role gives someone the chance to not only put their stamp on a project within the Salesforce eco-system but to also more »

Salesforce Administrator - UK - remote - £35,000 -£45,000 Are you a skilled Salesforce expert ready for a new challenge? We're seeking a seasoned Senior Salesforce Administrator to join our client's team and lead the enhancement of their Salesforce ecosystem. In this role, you'll … be in charge of our client's Salesforce platform, driving its strategic advancement to meet business goals. Your expertise will enable scalable solutions, streamline processes, and empower users to fully utilize the platform's capabilities. It's an exciting opportunity to make a significant impact and shape the future … of Salesforce within our client's organisation. This role will involve: Lead the design, configuration, and customization of Salesforce to meet complex business requirements, leveraging declarative tools and custom development when necessary. Collaborate closely with stakeholders to understand business needs, identify opportunities for optimization, and translate requirements into more »

interactions. We are looking for Solution finders - experienced Digital Solution Architects with a good understanding of retail, e-commerce, supply chain, logistics and customer service channels. The technology and skills required Understanding of Architectural Frameworks (e.g. TOGAF) Cloud technologies – IaaS, PaaS, SaaS (in any public cloud) Microsoft … APIs, Power Apps and Office 365 Integration patterns (API’s, Microservices etc) Tooling (Postman, Swagger, VS Code) APTOS ePOS SAP Ecommerce (Sales Force Commerce Cloud) Customer Services (Sales Force Service Cloud) Payment (Ecommerce, Card Present, Credit Agreements, Gift Cards) Supply Chain (Infor, Manhattan etc) Work Force management more »

CRM Administrator - Salesforce University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under … our new strategy outlines how we will continue to bring creativity to the world. UAL is currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator - Salesforce will play a key role in the collaborative working needed to deliver … userbase approaching 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the University to Salesforce. more »

a role we are immensely proud of. An opportunity to play your part Within the British Gas Energy team, we are seeking a talented Salesforce Product Developer to join our team and develop high-quality solutions and simplify process for our frontline agents. The ideal candidate should have extensive … experience in Salesforce Service Cloud, and ideally Salesforce Industries. You will be a part of a highly skilled and collaborative team, committed to being the Leading Energy Supplier. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to Park … electric car lease scheme & travel insurance Accountabilities Analyse, design, program, debug, and modify software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs Using current programming language and technologies, write code, complete programming, and perform testing and debugging of applications Complete more »

fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments … salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. Whats on Offer? Highly competitive salary … holidays with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third more »

Our client, a leading investment bank, is actively seeking an experienced Salesforce Developer to enhance the foundational aspects of their technology platform. This is a 12 month contract and the successful candidate will be integral in advancing stability, scalability, efficiency, and flexibility, while also developing new features, integrating systems … exceptional opportunity for open-minded, technologists who thrive in dynamic, collaborative environments and are committed to creating sophisticated, impactful solutions. Responsibilities Include: Delivering custom Salesforce Service Cloud solutions tailored to CRM needs within an agile development framework. Enhancing the CRM cloud platform through integrations with Email … and designs, analyse business requirements, and provide effective technical solutions. Integrating DevOps methodologies into development practices to foster collaboration and efficiency. Implementing and maintaining Salesforce customisations, including custom fields, objects, layouts, workflows, and other configuration elements. Qualifications: A Bachelors or Masters degree in Computer Science, Information Technology, or a more »

Wipro we find it important that you have a good work life balance so homeworking, working at the HQ Experience: Hands on experience in Salesforce Architecture/Solution Architecture with at least 2 End-To-End Technical implementation involving Salesforce Required Skills: Salesforce – Service Cloud, Sales Cloud, Force.com platform, Einstein Analytics, Financial Service Cloud, Industry Clouds, Financial Domain expertise Full cycle implementation experience with SFDC (application design, architecture and development using Salesforce.com) Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Security, Data Model, Apex, Web Services, Data loaders, etc. … Command over APEX and Visual force Deep knowledge of Salesforce API’s and hands on experience in building custom API’s and integration. Experience in multi-cloud Salesforce landscape, Technical consultation, Advisory A good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments and an more »

company who offer a range of products and solutions to thousands of companies around the world as well as being an established and growing Salesforce implementation partner too! This Partner is growing and are now looking to hire a Salesforce Administrator to join an ongoing project working across … Sales Cloud, Service Cloud and Marketing Cloud. This role is ideal for an Administrator who wants to continue working in an "end user" environment or equally for an Administrator looking to transition into the Consulting world as it offers opportunities on both sides. Responsibilities The responsibilities of … the Salesforce Administrator will include but not be limited to: Working in collaboration with the consulting/delivery team Supporting on gathering and translating requirements Working on declarative development, utilising Flows Supporting users and working on adoption Requirements It is essential the successful Salesforce Administrator to have experience more »

turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Salesforce Technical Architect (PE) you will be responsible for aligning Salesforce Solutions and technologies with business goals and technical requirements. What you'll do … Assist stakeholders and teams to understand the capabilities of Communications Cloud (Vlocity) and guide team members on techno-functional implementation aspects. Work with stakeholders to design solutions and define and refine requirements for the Salesforce architecture. Understand business requirements and develop solutions using your experience of Salesforce … Integration Procedures and Vlocity Product Console. Support existing and future sales, services, marketing, and ops pursuits by infusing a depth of knowledge around Comms Cloud specific business processes, data requirements, and technical complexities. Establish and provide technical leadership and guidance to development teams to ensure high-quality code and more »

Salesforce Programme Director - Contract My Global software/SAAS client is looking for a Sales Programme Director to come onboard to Lead a new programme. Key Responsibilities Lead end-to-end implementation of Salesforce solutions, from conception to execution, ensuring alignment with business objectives. Provide strategic guidance and … resources effectively to maximize efficiency and minimize risk. Cultivate strong relationships with stakeholders at all levels, serving as a trusted advisor and advocate for Salesforce best practices. Stay abreast of industry trends and emerging technologies, leveraging insights to inform strategic decision-making and drive competitive advantage. Skills & Experience You … MUST have Implemented Sales Cloud & CPQ ideally in a Software/SAAS business Proven track record of success in Salesforce programme management, with a multiple years of experience. Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and Community more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, cap hpi have a mission to be the most innovative, accurate … newly development trends of cases as well as poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately … compliance procedures, especially data security What You’ll Bring At least 2-4 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre. Experience of working in a claims capacity is highly advantageous. Experience of CRM and telephony more »

technical debt reduction Requirements: Strong experience across architecture, specifically in rolling out projects globally Expertise with NFRs and implementation of them Working experience of Salesforce Service Cloud as well as Salesforce more broadly Knowledge of Interaction Management tools ( Genesys , Amazon Connect or Twillio etc.) Understanding of … self-engineered applications and/or AWS applications Expertise on modular/composable architecture, Evolutionary Architecture is beneficial. What we are not looking for: Salesforce Service Cloud Architects only - experience with SFSC is vital but we are looking for an individual with experience that is broader than … just Service Cloud Experience with only implementation projects - we are ideally looking for someone who has managed full end-to-end lifecycle projects on a global scale. more »

Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team … making improvements, changes and features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience … ITSM Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and make recommendations Follow clear processes for changes - follow business requirements Location: Reading (Mostly remote work, 2-3 days per month in Reading office) What’s next? If this opportunity more »

Role Overview We’re looking for a talented Salesforce Consultant with ADM201 & Service Cloud certification to deliver outstanding client solutions. Your role will include scoping client requirements, uncovering what customer experience problems need solving and managing multiple project deliveries. You will get the opportunity to work with … breakthrough Salesforce integrated technology, deploying to varied clients in different sectors and countries. This role will most likely suit a technical consultant who has a couple of years of Salesforce experience and now has the ambition, energy and drive to be part of a business scaling up and … Deliver client solution configuration and training. Identify and proactively manage key risk areas. Provide guidance to the client in making the right choice. Deploying cloud telephony (CTI) into Salesforce including Service Cloud Voice. Configuring Omni-Channel within Salesforce along with automation where appropriate. Team player more »

Salesforce Consultant/Developer - Service and Sales Cloud Rate (Outside IR35) 6+6 Month Contract Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Consultant, you will be working within a highly experienced product team, making high … level improvements, changes and features across Service, Sales and Experience Cloud platforms. Project Work: Implementation work, across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visualforce, Apex coding. Design and delivery of a Knowledge Centric Service (KCS) application. Used … Knowledge Articles and Case Management. Core development work using custom objects, permission sets, reports, dashboards, and flows. Requirements: Must have Development level experience across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visual Force, Apex coding, Screen based flows, External Services and more »

Salesforce Manager/Salesforce Architect 2 days per week in the office £90k + bonus + benefits Salesforce expert needed for a business critical, high availability, highly complex and customised environment – this role needs someone who has been in a technical Salesforce role and is moved … into management and leadership – but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported … enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology more »

Salesforce Business Analyst - Service Cloud/Contact Centre Contract (Outside IR35) 6 Months Newcastle/Hybrid £ Rate Negotiable dependent on experience CloudCo Solutions are currently working on an exciting contract opportunity with one of our Global customer, who are looking to recruit a Salesforce Business Analyst … with specific Service Cloud experience. The successful candidate will be based in the North East and be able to work in their office in Newcastle once or twice a week. You will have been working in a Business Analyst role within the Salesforce ecosystem previously, and will … ideally hold some Salesforce certifications, including BA amongst others. As the Salesforce BA , you will be responsible for the following: Requirements gathering including workshops and focus groups. Creating user-stories Process mapping Creating documentation throughout the project lifecycle Stakeholder communication is essential User-Acceptance testing The successful candidate more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice … and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software … to compliance procedures, especially data security Job Specific Qualifications: At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center Experience of working in a technical or software support capacity would be ideal Experience of more »

We are partnered with a leading business who have become a household name in the UK and are known globally. This company are utilising Salesforce as their single source of truth internally, utilising a full suite of Salesforce products including Sales Cloud, Service Cloud, Experience … Cloud, Data Cloud and much more! Summary of the Position: Our client is looking to bring a Salesforce Manager into the business to take ownership of the platform and the related Tech stack, being the driving force behind Salesforce, working alongside a developer and wider team … of Admins, Developers and BA's. Responsibilities: Some of the responsibilities of the Salesforce Manager include but are not limited to: Be the face of Salesforce across the business, working with Stakeholders from users to Directors to understand the business needs Taking the requirements and designing solutions to more »

Salesforce Commerce Cloud Tech Lead - PWA - Close to the Midlands Empiric are currently working alongside a global retail leader to find a Salesforce Commerce Cloud Tech Lead with strong PWA experience. Our client is one of the fastest growing organisations on the planet, with renowned employee … retention and training. They are looking to grow Salesforce and are keen to hire talented salesforce experts within Commerce Cloud. This unique offer is a big chance for a Salesforce Tech Lead to take their career to the next level, to design the key technical components of … the solution and help direct our technical resources to develop and deliver the project deliverables Salesforce Solutions Architect knowledge/experience: Commerce Cloud PWA (Essential) Proven experience as a Salesforce Tech Lead Work as a lead developer lead for B2C websites with team size 2-4 developers. more »

Role: Salesforce Solution Architect Salary: up to £90,000 DOE Location: London - Hybrid TechOhana has recently partnered with a Global energy provider looking to bring on an experienced Solution Architect to help improve the efficiency of its growing Salesforce team. Role Overview: As a Contract Salesforce Solution … Architect, you will play a pivotal role in designing and implementing scalable Salesforce solutions tailored to the unique needs of our automotive client. Your expertise will be crucial in driving digital transformation and enhancing customer engagement through innovative Salesforce solutions. Key Responsibilities: Collaborate with stakeholders to gather requirements … and translate business needs into Salesforce solutions. Design and architect scalable Salesforce solutions, ensuring alignment with industry best practices and client objectives. Lead the implementation and customization of Salesforce applications, including configuration, customization, and integration with third-party systems. Provide technical guidance and support to development teams more »