1 to 25 of 73 Salesforce Service Cloud Jobs

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as … a Service (CCaaS). Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. … You'll play a pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their More ❯

Role: Salesforce Technical Solutions Architect Location: Plesanton, CA Mandatory: 12-18 years of IT industry experience, with Minimum 9 years specifically in hands-on architecting/solutioning. Design and own end-to-end Salesforce solutions, including Sales Cloud, Service Cloud, Experience Cloud, and Platform, aligned with business needs and technical strategy. Description: SFDC Technical … Solution Architect: 12-18 years IT industry total experience, with Minimum 9 years specifically in hands-on architecting/solutioning. Design and own end-to-end Salesforce solutions, including Sales Cloud, Service Cloud, Experience Cloud, and Platform, aligned with business needs and technical strategy. Lead the definition of the system landscape-detailing how Salesforce … internal/external systems, ensuring scalability and maintainability. Define robust integration strategies, including REST/SOAP APIs, middleware (e.g., MuleSoft), platform events, and change data capture, while adhering to Salesforce integration best practices. Create and maintain secure, scalable data models, applying Salesforce data modeling principles-object relationships, custom metadata, external objects, and field-level security. Establish governance around More ❯

Applications Salary: Salary commensurate with experience within the grade/range Applications Open: Jul Applications Close: Open until filled General Summary of Position: UMass Lowell is committed to its Salesforce "Connected Campus" strategy. We maintain an award-winning portfolio of Salesforce and partner technologies-Education Cloud, Sales Cloud, Service Cloud, FormAssembly, ScheduleOnce, DocuSign, and … more-all advancing our digital transformation and student success initiatives. The Principal Salesforce Business Systems Owner is the most senior platform leader for Salesforce at UMass Lowell. This position is responsible for the overall architecture, design, governance, and strategic evolution of the university's enterprise Salesforce Student Success ecosystem and HCM Service Cloud instance. The … Principal Owner possesses both deep technical expertise and a broad understanding of institutional business processes and priorities. They work closely with stakeholders across the university to ensure that Salesforce capabilities are aligned with business needs, scalable, and maintainable. Under the direction of the Executive Director of Enterprise Applications, the Principal Salesforce Business Systems Owner leads large-scale projects More ❯

Senior Salesforce Developer - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our client is looking for a Senior Salesforce Developer responsible for hands-on Salesforce development and platform optimisation. This role focuses … on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Experience Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Experince Cloud Estimate … Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs. Conduct unit testing, document results, and contribute to system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. More ❯

Senior Salesforce Developer - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our client is looking for a Senior Salesforce Developer responsible for hands-on Salesforce development and platform optimisation. This role focuses … on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Experience Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Experince Cloud Estimate … Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs. Conduct unit testing, document results, and contribute to system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. More ❯

Job Title: Salesforce Business Analyst (Contract) Location: Hybrid (Remote with occasional on-site meetings, London) Contract Duration: 8 Months Industry: Retail Day Rate: 500 - 550 (Outside IR35) About the Role I am working with a leading retail brand currently embarking on a major digital transformation programme. As part of this initiative, they are implementing Sales Cloud , Service Cloud , and Commerce Cloud . They are looking for an experienced Salesforce Business Analyst to join the team on an 8-month contract to act as the Lead BA across the Salesforce workstreams. This is a critical role bridging the gap between stakeholders, technical teams, and project management to ensure successful delivery of the platform. … Key Responsibilities Act as the Lead Business Analyst across Salesforce implementation projects Serve as the primary liaison between the Salesforce delivery teams and Project Manager Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria Translate business More ❯

Purpose of Position As a CRM Specialist you will be part of the project team involved in the implementation of Salesforce new features (primarily Service Cloud and potentially Sales Cloud) at Awin. You will also be joining a team of CRM engineers and specialists reporting to the CRM Engineering Manager within CRM department. In this position … you will also be responsible for the day-to-day user management, maintenance and continuous roll out of Salesforce features. Key Responsibilities Participate to the CRM team sprints to implement features supporting the defined roadmap Work closely with CRM Business Analyst and/or CRM Architects to understand requirements and deliver best of class solutions Implement functionalities using point … and-click configurations (Flow Builder, Validation Rules, Lightning App Builder, etc.) Create technical designs with best practices in mind Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons Ensure long term success by creating and maintaining technical documentation Key Requirements 4+ years of proven hands-on experience working with Salesforce Service Cloud Experience of More ❯

can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Join Us as a Salesforce Architect - Financial Cloud & take your career to the next level. Are you a Salesforce expert ready to take the lead on cutting-edge multi-cloud implementations … We're seeking a Salesforce Architect who brings deep technical expertise, leadership, and a strong passion for delivering scalable, enterprise-grade solutions. In this role, you'll drive solution architecture, lead hands-on development, and guide a team through the design, build, and integration of Salesforce platforms across Sales, Service, and Financial Cloud. You'll be instrumental … in shaping the Salesforce ecosystem and influencing our digital transformation journey-while working with powerful tools like LWC, Mulesoft, Boomi, Apigee, and more. Key Responsibilities: Solution Design: Translate complex business needs into scalable, flexible Salesforce architectures using Sales Cloud, Service Cloud, and Financial Cloud. Development Leadership: Lead hands-on coding using Apex, Visualforce, and Lightning More ❯

Salesforce Administrator - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our Client is seeking a Salesforce Administrator with strong expertise in Service Cloud (MUST), Experience Cloud preferred and Marketing cloud (nice to have). Key Responsibilities: Support Service desk team for any Level 3 issues Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals Administer users, roles, profiles, and security settings Create reports and dashboards Maintain data quality through cleansing and de-duplication Environment refresh activities Collaborate on integrations and AppExchange implementations (if … any) Stay updated with Salesforce releases and recommend improvements Support deployments Requirements: 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST) , Experience Cloud preferred, Marketing cloud (nice to have)) Salesforce Administrator Certification (Advanced Admin a plus) Strong skills with automation tools (Flows, etc) Experience with data migration tools (Data Loader, etc. More ❯

Salesforce Administrator - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our Client is seeking a Salesforce Administrator with strong expertise in Service Cloud (MUST), Experience Cloud preferred and Marketing cloud (nice to have). Key Responsibilities: Support Service desk team for any Level 3 issues Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals Administer users, roles, profiles, and security settings Create reports and dashboards Maintain data quality through cleansing and de-duplication Environment refresh activities Collaborate on integrations and AppExchange implementations (if … any) Stay updated with Salesforce releases and recommend improvements Support deployments Requirements: 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST) , Experience Cloud preferred, Marketing cloud (nice to have)) Salesforce Administrator Certification (Advanced Admin a plus) Strong skills with automation tools (Flows, etc) Experience with data migration tools (Data Loader, etc. More ❯

Salesforce Administrator - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our Client is seeking a Salesforce Administrator with strong expertise in Service Cloud (MUST), Experience Cloud preferred and Marketing cloud (nice to have). Key Responsibilities: Support Service desk team for any Level 3 issues Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals Administer users, roles, profiles, and security settings Create reports and dashboards Maintain data quality through cleansing and de-duplication Environment refresh activities Collaborate on integrations and AppExchange implementations (if … any) Stay updated with Salesforce releases and recommend improvements Support deployments Requirements: 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST) , Experience Cloud preferred, Marketing cloud (nice to have)) Salesforce Administrator Certification (Advanced Admin a plus) Strong skills with automation tools (Flows, etc) Experience with data migration tools (Data Loader, etc. More ❯

Salesforce Administrator - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our Client is seeking a Salesforce Administrator with strong expertise in Service Cloud (MUST), Experience Cloud preferred and Marketing cloud (nice to have). Key Responsibilities: Support Service desk team for any Level 3 issues Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals Administer users, roles, profiles, and security settings Create reports and dashboards Maintain data quality through cleansing and de-duplication Environment refresh activities Collaborate on integrations and AppExchange implementations (if … any) Stay updated with Salesforce releases and recommend improvements Support deployments Requirements: 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST) , Experience Cloud preferred, Marketing cloud (nice to have)) Salesforce Administrator Certification (Advanced Admin a plus) Strong skills with automation tools (Flows, etc) Experience with data migration tools (Data Loader, etc. More ❯

Salesforce Administrator - Service Cloud Location: London : (Hybrid: 2 days office-based, 3 days remote) Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered) Our Client is seeking a Salesforce Administrator with strong expertise in Service Cloud (MUST), Experience Cloud preferred and Marketing cloud (nice to have). Key Responsibilities: Support Service desk team for any Level 3 issues Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals Administer users, roles, profiles, and security settings Create reports and dashboards Maintain data quality through cleansing and de-duplication Environment refresh activities Collaborate on integrations and AppExchange implementations (if … any) Stay updated with Salesforce releases and recommend improvements Support deployments Requirements: 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST) , Experience Cloud preferred, Marketing cloud (nice to have)) Salesforce Administrator Certification (Advanced Admin a plus) Strong skills with automation tools (Flows, etc) Experience with data migration tools (Data Loader, etc. More ❯

operations and training ADM's personnel are well-versed in best practices across Enterprise IT, Mission Support Services, and Specialized Technologies. We are seeking an experienced and highly skilled Salesforce Architect to lead the design, development, and implementation of scalable, high-performance Salesforce solutions. The ideal candidate will be a strategic thinker with deep technical expertise in the … Salesforce platform, capable of translating complex business requirements into robust technical architectures. This role is a critical leadership position, responsible for ensuring that our Salesforce implementation aligns with our overall business strategy and technology roadmap. Responsibilities Solution Design & Architecture: Lead the end-to-end architectural design for large-scale Salesforce projects, ensuring solutions are scalable, secure, and … maintainable. Implement Salesforce Applications and development of new objects, lighting components, process flows, dashboards and other Salesforce OOTB features. Knowledge of best practices for implementation of Role based security using permission sets and other features in Salesforce. Design and document comprehensive solution architectures, including system landscape diagrams, data models, integration patterns, and security frameworks. Evaluate business requirements and More ❯

Your new company The organisation is a leading charity that is committed to investing in their Salesforce platform as they implement new functionality to support their business strategy. They currently use Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud and are continually looking to enhance support and extend the technical solutions and capability … so there is an excellent opportunity for you to learn about more of the Salesforce product stack over time. Your new role You will be working in an established tech team that primarily supports, maintains and develops their implementation using Salesforce Service Cloud. Offering plenty of variety in the role you will work closely with colleagues, third … providing support for applications and systems and being ready to support and resolve technical issues. What you'll need to succeed Significant technical and operational support experience as a Salesforce System Administrator working on an enterprise-scale Salesforce CRM platform. Strong track record of collaborative working within a team, clear communication, 1st and 2nd line support, problem-solving More ❯

Salesforce Senior Project Manager Location: London and Portsmouth Permanent: £80-90k + car allowance + bonus We are seeking an experienced Salesforce Senior Project Manager/Delivery Manager to lead and oversee a major, company-wide Salesforce FSL implementation programme for a multi-site workforce of approximately 2,500 employees. The successful candidate will have delivered … at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce/Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines, budgets, risks, and resources effectively. … Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required Qualifications: Proven experience delivering large More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: · Implement new features using the right tool and technology for the job. · Work with Business Analysts to design and implement solutions. · Research new technologies and provide suggestions to service technical debt and add functional improvement. · Serve as a technical expert for Service Cloud More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: Implement new features using the right tool and technology for the job. Work with Business Analysts to design and implement solutions. Research new technologies and provide suggestions to service technical debt and add functional improvement. Serve as a technical expert for Service Cloud More ❯

Salesforce Administrator Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Administrator with knowledge of Service Cloud to join their team. The Role As a Salesforce Administrator you will contribute to the ongoing development of salesforce for the organisation. Working closely with functional leaders, organisational units … and complete operational requests to support day to day operations. * Triage and work bug support tickets. * Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud. * Create clear documentation (such as HLDs and LLDs) to support change management. * Act as an SME for Salesforce Service Cloud Org. * Identify and highlight key … areas of improvement. * Estimate work effort required for proposed changes. The Requirements * Understanding of automation tools (such as Flow and Approval Processes). * A deep knowledge of Salesforce Service Cloud. * Ability to build and maintain good Client relationships. * Strong decision making and judgement, influencing, and presentation skills. * Salesforce Admin Certified desirable If you are looking for an More ❯

Role : Salesforce CRM Technical Architect Job type : Full Time Location : Atlanta, GA Remote Experience: 11- 16 Years Minimum 12 years overall software/CRM experience with at least 7-10 years directly working on Salesforce ecosystems including Sales Cloud, Marketing Cloud, Service Cloud, and Data Cloud. Proven hands-on experience architecting complex, multi-cloud Salesforce implementations and integrations. Strong proficiency in Salesforce data modeling, security model (roles, profiles, sharing rules, permission sets), and declarative automation tools (Flow, Process Builder). Deep knowledge of Salesforce APIs, Apex programming, SOQL, Lightning Web Components (LWC), and AppExchange solutions. Expertise with Salesforce integration tools and platforms such as MuleSoft, external APIs, OAuth, and … event-driven architectures. Understanding of Salesforce governor limits and optimization strategies to build scalable, performant solutions Experience with Salesforce DevOps tools, CI/CD pipelines, and release management best practices. Ability to handle data migration, data governance, and maintain compliance with data privacy regulations as needed Familiarity with AppExchange marketplace for third-party solutions and the ability to More ❯

Mandatory: 12-18 years of IT industry experience, with Minimum 9 years specifically in hands-on architecting/solutioning. Design and own end-to-end Salesforce solutions, including Sales Cloud, Service Cloud, Experience Cloud, and Platform, aligned with business needs and technical strategy. Must Have: Application Architect (achieved by earning: Sharing & Visibility + Data Architecture … + Platform App Builder + Platform Developer I). System Architect (achieved by earning: Integration + Identity + Development Lifecycle + Deployment Designer). Good to have: • Sales Cloud Consultant. • Service cloud Consultant. • Experience cloud Consultant. • Data Cloud Consultant. • CRM Analytics and Einstein Discovery Consultant. • Agentforce Specialist. More ❯

Salesforce Developer - 6-Month Contract Location: Midlands (2 Days On-Site/3 Days Remote) Contract Type: Outside IR35 Industry: Healthcare Start Date: 1/11/2025 I'm working closely with a leading healthcare organisation in the Midlands that is undergoing a critical transformation of their Salesforce ecosystem. They're looking for an experienced Salesforce Developer to support a key project unpicking a heavily integrated Service Cloud instance, while also helping to scope and build out a brand-new Health Cloud implementation. Key Responsibilities: Analyse and untangle a complex, heavily integrated Salesforce Service Cloud setup. Work closely with Solution and Enterprise Architects to help scope, shape, and estimate … the upcoming project phases. Collaborate with cross-functional teams to understand the current architecture and drive improvements. Assist in the design and development of a greenfield Health Cloud implementation. Build scalable, maintainable solutions using Apex, LWC, and Salesforce APIs. Support integration efforts with both internal systems and third-party platforms. Experience Needed Strong hands-on development experience with More ❯

Salesforce Developer Join a global tech innovator at the forefront of digital connectivity. You’ll play a key role in developing Salesforce solutions that power enterprise-scale operations and enhance user experience across a dynamic, fast-paced environment. Role Overview: Location: Central London/Hybrid, 2 days per week on site Contract Length: 6 Month Fixed Term Contract … Potential for extension) Package: £70,000- £90,000 per annum Industry: IT Consultancy What You’ll Be Doing: Lead Salesforce architecture and development to deliver scalable, secure, and high-performing systems. Collaborate with product managers, designers, and engineers to align technical delivery with business goals. Build, optimise, and maintain complex integrations using REST/SOAP APIs and third-party … apps. Review code and designs to ensure performance, reliability, and best practice standards. Enhance system stability and scalability through continuous performance analysis. Manage Salesforce deployments (CI/CD, Jenkins) and adhere to change management processes. Main Skills Needed: 5- 8 years’ Salesforce development experience (Service Cloud essential; Omni Channel expertise preferred). Strong skills in Apex More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

Overview Nakupuna Solutions is seeking a Salesforce Administrator IV. The Senior Salesforce Administrator is responsible for configuring, maintaining, and improving Salesforce platforms to support organizational efficiency, user adoption, and system security. This role involves managing user access, automating workflows, ensuring data integrity, and implementing system upgrades and security measures. The administrator also partners with stakeholders to ensure … the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. System Management Administer Salesforce user accounts, roles, profiles, permission sets, and sharing rules. Monitor Salesforce system performance, data integrity, and availability. Implement Salesforce security measures, including multi-factor authentication, IP restrictions … and field-level security. Configure and maintain Salesforce features such as objects, fields, page layouts, record types, validation rules, and flows. Maintain system documentation and create end-user training materials. Conduct regular system upgrades, patches, and release readiness activities. Infrastructure/Platform Support Manage Salesforce environments, including sandboxes and production orgs. Implement Salesforce integrations with other systems More ❯