Permanent Service Desk Analyst Jobs in the UK

1 to 25 of 77 Permanent Service Desk Analyst Jobs in the UK

Support Analyst, Service Desk, 1st line, COR5802A

Basingstoke, Hampshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Basingstoke. The Company The Support Analyst/Service Desk more »
Employment Type: Permanent
Salary: £24,000
Posted:

Senior Service Desk Analyst

Peterborough, Cambridgeshire, United Kingdom
Taylor Rose
is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. We … are seeking a Service Desk Analyst and a Senior Service Desk Analyst to support over 200 users across 29 locations. This posiiton is based out of out Peterborough office working between the hours of 8am and 6pm, on a rota basis. The Senior Service Desk Analyst plays a pivotal role in ensuring the smooth operation of IT services across the organisation. This role involves managing complex technical incidents, mentoring junior team members, and driving continuous improvement initiatives within the service desk. The ideal candidate will have extensive technical knowledge, excellent more »
Employment Type: Permanent
Salary: £22000 - £28000/annum 26 Days Holiday Plus Bank Holidays
Posted:

Senior Service Desk Analyst

St Ives, Cambridgeshire, Saint Ives, United Kingdom
Concept Resourcing
Senior Service Desk Analyst Location: St Ives, Cambridgshire Reports to: IT Service Desk Manager Job Type: Full-Time Salary Range: £35,000 Work Hours: 9am - 5.30pm, week days, no shift pattern Job Purpose: We are looking for an experienced Senior Service Desk Analyst to join our dynamic IT support team. In this role, you will provide technical leadership and support for complex IT service desk issues, with a focus on Microsoft Azure environments. The successful candidate will have extensive experience in a service desk environment, strong troubleshooting skills … expertise in supporting cloud technologies, particularly with Microsoft AZ-101 or AZ-104 certification. We partner with leading vendors to ensure the best possible service to our customers. We have over 25 years' experience in delivering managed services and have chosen strategic partners who share our values and ethos more »
Employment Type: Permanent
Salary: £34000 - £35000/annum
Posted:

IT Service Desk Analyst

Rotherham, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst (1st line) Position :IT Service Desk Analyst (1st line) Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £25,000 per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT Service Desk Analyst with Exemplar Health Care, youll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries. About Exemplar Health more »
Employment Type: Permanent
Salary: £24,000
Posted:

Apprentice Service Desk Analyst

Chester, Cheshire, North West, United Kingdom
Bespak
Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive …/dental/health/life assurance. This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting …/learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on more »
Employment Type: Permanent
Salary: £24,000
Posted:

Apprentice Service Desk Analyst

Stockport, Greater Manchester, North West, United Kingdom
Bespak
Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive …/dental/health/life assurance. This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting …/learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on more »
Employment Type: Permanent
Salary: £24,000
Posted:

Apprentice Service Desk Analyst

Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Bespak
Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive …/dental/health/life assurance. This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting …/learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on more »
Employment Type: Permanent
Salary: £24,000
Posted:

Service Desk Analyst - 2nd Line

Wiltshire, United Kingdom
Global Technology Solutions Ltd
Service Desk Analyst - Cleared Site Permanent employee, Full-time MOD Corsham/Chippenham £22,000 - £29,000 37.5 hours a week Mon-Fri Must be eligible for DBS, BPSS and High-Level Security Clearances Position The position of Service Analyst role will be based out … of MOD Corsham, Wiltshire. This is a critical part of the Service Desk team, providing frontline end-user support for the MOD platforms. This role is responsible for addressing user requests, managing incidents, and ensuring an efficient, seamless service experience for all users across both OFFICIAL and … SECRET tiers. Essential Skills & Experience Proven experience in a Service Desk or Helpdesk environment, handling incident and service request management within a structured ITSM framework. Proficiency in Jira ITSM (or a similar ITSM tool) for managing incidents, requests, and escalations, with a strong understanding of ticketing workflows. more »
Employment Type: Permanent
Salary: GBP 22,000 - 29,000 Annual
Posted:

Service Desk Analyst - 2nd Line

Corsham, Wiltshire, South West, United Kingdom
Global Technology Solutions Ltd
Service Desk Analyst Cleared Site Permanent employee, Full-time MOD Corsham/Chippenham £22,000 - £29,000 37.5 hours a week Mon-Fri Must be eligible for DBS, BPSS and High-Level Security Clearances Position The position of Service Analyst role will be based out … of MOD Corsham, Wiltshire. This is a critical part of the Service Desk team, providing frontline end-user support for the MOD platforms. This role is responsible for addressing user requests, managing incidents, and ensuring an efficient, seamless service experience for all users across both OFFICIAL and … SECRET tiers. Essential Skills & Experience Proven experience in a Service Desk or Helpdesk environment, handling incident and service request management within a structured ITSM framework. Proficiency in Jira ITSM (or a similar ITSM tool) for managing incidents, requests, and escalations, with a strong understanding of ticketing workflows. more »
Employment Type: Permanent
Salary: £28,000
Posted:

Junior IT Service Desk Analyst

Northampton, Northamptonshire, United Kingdom
Summit Recruiters
Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in … the local area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-fuctional projects as well as the day to day functions of a busy service desk. Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our more »
Employment Type: Permanent
Salary: £22500 - £25000/annum + Bonus
Posted:

Service Desk Analyst

West Malling, Kent, Kings Hill, United Kingdom
Clearwater People Solutions
Our client, is currently recruiting for a dynamic Service Desk Analyst to join their Support team. The Service Desk Analyst will be at the forefront of delivering technical assistance to our 600+ internal customers at a 1st and 2nd Line level, Responsibilities for the … Service Desk Analyst Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops along with support of Incidents and Service Requests Provide 2nd line support via telephone, ITSM tools and deskside for all issues escalated from … 1st line and working with 3rd line teams where necessary to facilitate resolution Log and perform analysis including accurate prioritisation of all Incidents and Service Requests User Administration activities across IT-controlled systems, including unlock/resets and starters/leavers Key Skills & Experience for the Service Desk more »
Employment Type: Permanent
Salary: £30000 - £32000/annum Hybrid Working
Posted:

Senior service desk analyst

Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Job Title: Senior Service Desk Analyst/Engineer (Information Technology) Location: Birmingham (Office-based) Salary: £35,000 - £40,000 per annum (depending on experience) Job Type: Full-Time, Permanent About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst/Engineer to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting … for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a more »
Employment Type: Permanent
Salary: £35000 - £35001/annum
Posted:

Service Desk Analyst

City Of London, England, United Kingdom
Larbey Evans
Service Desk Analyst Leading International law firm seeks a Service Desk Analyst to join their busy IT team in London, this role is a permanent office-based position. Salary to £49,000 Autonomous working environment Based in stunning City offices Service Desk Analyst Responsibilities: Respond to inquiries from clients using the firm’s various tools and platforms Resolve level 1 problems by guiding users through the resolution process Offer clear guidance to users on how to effectively utilise applications and tools Record assistance requests, incidents, and solutions in the ticketing … system Handle any escalated issues, monitoring their resolutions within a reasonable timeframe Interact with third-party service providers to resolve issues and ensure seamless integration of external services Oversee the management of company assets using Mobile Device Management (MDM) tools Responsible for imaging and setting up new hardware for more »
Posted:

IT Service Desk Analyst

Douglas, Isle of Man, United Kingdom
Orchard Recruitment Ltd
Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require an IT Service Desk Analyst to join the team. This role involves resolving daily support requests from users both locally and internationally, ensuring critical systems …/on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours. The IT Service Desk Analyst will be responsible for: Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling … service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service Providing out of hours Batch operations and other Support on a rota/agreed basis Maintaining knowledge articles, policy & procedure documentation to the required standard Performing general more »
Employment Type: Permanent
Salary: £22000 - £25000/annum Excellent benefits package
Posted:

Service Desk Analyst

Dundee, Scotland, United Kingdom
Hybrid / WFH Options
Ace Aquatec
Service Desk Analyst Working Hours: 37.5 per week Location: Dundee, UK (hybrid permitted, 2-3 days in the Dundee office required each week) Salary: £27k - £32k, depending on skills and experience About us: Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in … biomass estimation and sea lice removal systems. We help customers thrive by making their operations efficient, ethical and sustainable. About the role: As a Service Desk Analyst, you will work proactively and collaboratively with internal and external resources to ensure timely completion customer success and support activities … Daily checks of HSU and other remotely connected equipment Responding to customer escalation to help them resolve issues with use of digital products. The Service Desk Analyst will input into internal processes and help to define them when necessary in Jira. The Service Desk Analyst more »
Posted:

Senior Service Desk Analyst

Slough, Berkshire, South East, United Kingdom
Furniture Village
Senior Service Desk Engineer We have an exciting opportunity for a Senior Service Desk Engineer to join our team based in Slough. You will join us on a full-time, permanent basis and in return will receive a competitive salary. Here at Furniture Village, we have … to be joining Furniture Village as we move forward with our digital business transformation. In a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they are rolled out. … Key Responsibilities of our Senior Service Desk Engineer : Support users in Group offices and Stores, troubleshooting end-user devices and applications and in-store-specific IT solutions Ensure that IT issues & faults reported to the IT team are resolved quickly, meeting the department's service level targets more »
Employment Type: Permanent
Posted:

Service Desk Analyst

London Area, United Kingdom
Hybrid / WFH Options
Nando's UK & IRE
Service Desk Analyst - CONTRACT (IMPORTANT - This role will involve weekend work, this will be 3 out of 4 weekends a month with the majority of work being over Friday, Saturday and Sunday. In addition we will require you onsite for the first month full time, after the … a permanent role. Please only apply if you are able to work within the requirements above. Overall ambition of the role: Reporting into their Service Team Leader, the Service Desk Analyst will be responsible for delivering best in class support to all Nando’s UK, Group … collecting and noting triage information, resolving where possible and escalating appropriately when needed. Key Responsibilities: Operational Management · Responsible for logging all contact with the Service Desk (telephone, self-service, chat function, direct approach and Email), and to ensure courteous, timely, and effective resolution of issues and requests more »
Posted:

Service Desk Analyst (Permanent)

Liverpool, UK
Hybrid / WFH Options
Weightmans
you thrive in a fast paced environment? If the answer is yes we want to hear from you!! We are currently recruiting for two service desk analysts to join our Information Systems team in Liverpool reporting to Luke La Personne. As a Service Desk Analyst … 1st line support and to be able to deliver quality support within the agreed time frames. Your key duties and responsibilities will include Customer service and support As part of the Service Desk Team, you will undertake the day-to-day staffing of our service desk, working with immediate colleagues to ensure that user requests receive excellent Customer Service via the telephone, email and customer portal. Provide user support, coaching/mentoring to end-users and delivering strong attention to detail in logging support calls, updating call details and managing call closure. Ensure that more »
Posted:

Digital Service Desk Analyst

Guildford, United Kingdom
Royal Surrey NHS Foundation Trust
Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands … shift pattern to a maximum of 37.5hrs per week. Interviews will be in person and on site. Main duties of the job Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line … about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo Job description Job responsibilities To provide a high quality, comprehensive IT helpdesk service to the users of the IT network at all Trust sites The Digital Service Desk Analyst is the first point of more »
Employment Type: Permanent
Salary: £27857.00 - £30570.00 a year
Posted:

1st Line Service Desk Analyst

Warrington, Cheshire, North West, United Kingdom
Chroma Recruitment Ltd
Chroma are looking for multiple 1st Line Service Desk Analysts to join a growing environmental services company at their Warrington site as they continue to evolve and push for sustainability. As a 1st Line Service Desk Analyst, you will be responsible for carrying out both … 1st line support duties, providing excellent communication and customer service to stakeholders. Offering up to £25K and a rotational bonus, the successful candidate will have an aptitude for working with a wide range of applications and systems. The company itself recycles a wide range of metals across the UK … and Europe as they look to increase sustainability. With excellent career progression opportunities, this a great opportunity for a 1st Line Service Desk Analyst to join a growing team! You will be the first point of contact for users seeking technical assistance via phone, email, or ticketing more »
Employment Type: Permanent
Salary: £24,000
Posted:

L2/L3 Service Desk Analyst - Birmingham - £35,000

Birmingham, West Midlands, United Kingdom
Oscar Associates (UK) Limited
L2/L3 Service Desk Analyst | Birmingham | £35,000 Oscar Technology has partnered with a leading transportation company based in Birmingham to recruit a skilled L2/L3 Service Desk Analyst to join their team. This role is 5 days a week in the … office. Job Description As a L2/L3 Service Desk Analyst, you will play a crucial role in the company's effective delivery of the Help Desk services. You will work closely with the IT team to resolve issues and ensure the smooth operation of company … fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. L2/L3 Service Desk Analyst | Birmingham | £35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more »
Employment Type: Permanent
Salary: £35,000
Posted:

Service Desk Analyst

City of London, London, United Kingdom
Marks Sattin (UK) Ltd
I'm looking for a Service Desk Analyst with at least 2 years of hands-on experience in a range of technologies (Windows 10 and Office 365 experience is essential) and a passion for delivering excellent customer care. ?? Key Responsibilities: First-Line IT Support: Provide frontline support … to all users within the company network, including both internal and external customers. Customer Service Excellence: Deliver exceptional customer service, ensuring all users feel supported and valued. Service Improvement Initiatives: Support the Service Desk Lead by identifying opportunities for improvement and assisting with the implementation … of changes. BAU Project Support: Represent the Service Desk on projects transitioning to Business as Usual (BAU), serving as the point of contact for handovers. Ticket Queue Management: Oversee the service desk ticket queue, ensuring timely processing and resolution within agreed service levels. User Account more »
Employment Type: Permanent
Salary: £35,000
Posted:

Service Desk Analyst

Mansfield, Nottinghamshire, UK
Hybrid / WFH Options
Searchability®
SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement ABOUT THE CLIENT … Our client is a leading IT service provider known for delivering high-quality support to businesses across the United Kingdom. They are committed to ensuring exceptional customer service and seamless IT operations for their clients. Due to expansion, they are seeking a skilled Service Desk Engineer … Mansfield (Hybrid after probation) Continuous professional development and training opportunities Supportive and collaborative team environment Opportunity to work with diverse technologies and clients THE SERVICE DESK ENGINEER ROLE: As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents more »
Posted:

Senior Service Desk Analyst

Manchester Area, United Kingdom
Searchability®
SENIOR SERVICE DESK ENGINEER Salary up to £31,500 (DOE) Competitive benefits package Onsite requirement with set shift patterns – Manchester Office As a Senior Service Desk Engineer you will be ensuring that excellent customer service is provided. About the Client: Founded over 20 years ago … birthday off Life assurance Development and training opportunities for career progression Eye care + free gym membership Company events and lunches As a Senior Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick … resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who have: Experience in a wide product stack including AD, Citrix, Exchange etc. Demonstrable experience working in service management. Knowledge more »
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Service Desk Analyst 1st and 2nd Line

Northampton, Northamptonshire, United Kingdom
Stroke
Service Desk Analyst – 1st and 2nd Line We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player. Position: SIT44 Service Desk Analyst – 1st and 2nd Line Location: Office-based, Northampton. Occasional travel will … week (flexible working available) Salary: Circa £28,800 per annum Contract: Permanent Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers … Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 8 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early more »
Employment Type: Permanent
Salary: £28800/annum
Posted:
Service Desk Analyst
10th Percentile
£23,463
25th Percentile
£25,000
Median
£28,500
75th Percentile
£33,000
90th Percentile
£39,125