26 to 50 of 123 Service Analyst Jobs in the UK

new role where you can combine your IT technical skills with your high level of customer care? We have an exciting opportunity for a Service Desk Analyst to join an established higher education IT support specialist that provides 24/7/365 seamless customer focused service … and weekends, 3pm/4pm start for evenings shifts Pay rate: £12.26 + holiday pay. Key Skills/Experience: * Excellent telephone manner and customer service skills * Clear communication skills * Knowledgeable in IT (ideally with background in helpdesk/support) * Previous customer service roles (inbound/outbound) * Previous roles … within the IT field General Duties and Responsibilities: The Service Desk Analyst is a member of a busy team providing out-of-hours first line support. Your main duties will include: * Providing professional support via a range of channels which could include, telephone, email, instant chat, remote support more »

hours, onsite 5 days per week (moving to 3). Fast-growing travel business in central Bristol with international offices are looking for a Service Desk Analyst to help them reach new heights with their multi-award winning service. This BCorp certified market-leader are looking for someone … travel as sustainably as possible and supporting international renewable projects to drive down carbon. What skills you'll be needing Experience working on a service desk providing first-line support for end users. Strong knowledge of Windows 10 and 11. Microsoft 365 E5 application stack. Microsoft 365 administration. Exchange more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our more »

Service Desk Analyst - Hybrid- £35k-Azure-Active Directory My Client is looking for a Service Desk Analyst That will log all incidents and service requests in their service management tool, these will be received via phone, email and their web form. · The Technical Support … Analyst will be responsible for providing excellent customer service for our employees, field teams and clients ensuring all BAU tickets are picked up in a timely manor. As the first port of call for our customers it’s key customer service is valued. · The Technical Support Analyst will take ownership of incidents and service requests, endeavouring to resolve them in a timely and efficient manner, if this is not possible, escalating them to the appropriate team. · Responsible for installing, configuring, and maintaining hardware and software across a range of devices and applications. · Responsible for provisioning more »

Role: Service Desk Analyst Job Type: Permanent Location: Warrington, United Kingdom Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company. Careers at TCS: It means more TCS is a purpose-led transformation … brightest global minds in the industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require … availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone Monitor the Printer incidents through internal more »

Service Delivery Analyst Remote Permanent £45,000 - £50,000 Network IT a looking for a Service Delivery Analyst for one of our clients. This role is a remote based role. The role is to join a flourishing organisation that are looking to expand their Customer Experience more »

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role … perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As Service Desk embarks on a transformative journey, you’ll be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. Experience within AI and Chat GPT. This more »

IT Service Desk Analyst 1st Line Support Role £24,000 - £27,000 per annum + On-call payments (£600 per week) Permanent - Full time on site in Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a permanent … basis. In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and … excellent customer service. You will be required to work on site at their offices in Surrey. This will include providing an on-call support service on a rota of roughly 1 in 6-8 weeks. Please note: this position requires the candidate to hold or attain a level of more »

is now actively looking to expand the team to take the company to the next level in the UK Summary Descriptio n: As a Service Desk Analyst, you will play a crucial role in providing technical support and assistance to end-users within the organisation. You will handle … and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management, and customer service orientation. The role pays £35000-37000 PA pro . This is a Hybrid role with 2 days working from our Office in Workingham Berkshire … Escalate unresolved issues to appropriate teams or Level 3 support for further investigation and resolution Incident Management Log and track incidents using the IT service management system, ensuring accurate documentation of all support interactions. Prioritise and manage the resolution of incidents based on severity and impact, meeting defined service more »

Joining this forward-thinking, fast growing organisation means being part of a team that embraces innovation, sustainability, and continuous improvement. We are seeking a Service Desk Analyst to join our team. Key responsibilities include managing Incidents and Requests, ensuring accurate documentation, coordinating with resolver groups, and maintaining effective … including weekends and nights. Hybrid working may be available after the training period. Must be SC Cleared or SC Clearable Desired Skills and Experience Service Desk Analyst ITIL Foundation Certificate more »

of Windows 11 features, settings, and troubleshooting techniques Communication: Excellent verbal and written communication skills Problem-Solving: Strong analytical and problem-solving abilities Customer Service: A customer-focused approach with the ability to handle multiple tasks and priorities Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows more »

a positive and customer focused approach. The successful candidate will be instrumental in delivering high quality IT Support services to our customers on our Service Desks, by taking calls from customers on the phone, answering Self-Service Portal raised tickets, chat messaging etc. This is not a field more »

Senior Business Analyst – Securities Services Contract until end of June 2025 Edinburgh/Hybrid £565.10 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the … from the CCO or COO functions. Programmes of work often span the organisation and may have HSBC Group or GBM sponsorship. This Senior Business Analyst role is to support and understand structures, operations, processes, systems and technology product and service offerings, policies and systems as part of the … requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions The Business Analyst’s change management activities span from early impact analysis and as-is process mapping; through to designing and delivering change interventions (e.g. communications, training more »

working with a privately owned test consultancy, that provide testing services to the financial services industry. There is an immediate requirement for a Test Analyst's that will play a pivotal role in testing financial services platforms and applications. We are looking for Test Analyst with the following … experience; 18 months + experience operating as a Test Analyst with a background in financial services Producing and executing test scripts and documentation for new and amended software or services Ability to interpret, execute and document complex test scripts using agreed methods and standards record and analyses actions and more »

prestigious hedge fund consultancy, are looking to make a newly created hire into its expanding Newcastle office. This individual should be an experienced data analyst with strong Python and SQL skills. They are open to speaking to individuals with either a background in Market data, Reference data or Research more »

the day? Want to work for an exciting and rapidly growing company and grow your IT career? Our client is looking for an experienced Service Desk Analyst/1st Line Support to join their busy IT team based in Manchester city centre. For this role you will provide … logging calls, troubleshooting broad ranging IT problems, and escalating any calls to 2nd & 3rd line technical support teams and relevant third parties. As a Service Desk Analyst you will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing … high standards of customer service in line with agreed SLA’s. Due to the dynamic growth there’s lots going. The IT estate is all in the cloud (Azure) and alongside the IT support you provide you will also get the opportunity to get involved in various project work. more »

Level 1 Service Desk Analyst Responsibilities To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal. Must be self-motivated with excellent customer service and liaison skills To be proactive and "own" calls residing on … the Service Desk Drive/manage calls to resolution within SLA Act as a first line escalation point (for immediate issues) and refer more complex issues Liaise with customers and 3rd Parties as and when required Develop content in Knowledge Base Pro-actively resolve issues with service calls … work well alone and under pressure Previous experience of Wintel environment Analytical Skills and demonstrable logical thought process Clear and professional telephone manner Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange/Google mail), fault diagnosis, AD, AAD more »

Service Desk Analyst Hybrid/Peterborough after training is completed (4-6 weeks) 3 months contract (likely to extended and ongoing role & paid weekly) 37.5 hours per week - overtime available Rotating Shift Pattern - Weekend work is required on a rotational basis. £15.18 per hour Working as part of … 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as more »

Service Desk Analyst - SC Clearance - Onsite in Dumbarton, Glasgow Job Description: Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC. Provide support to the Authority's 1st line desk as required to provide more »

Service Desk Analyst - Contract (IMPORTANT - This role will involve weekend work, in addition we will require you onsite for the first month full time, after the first month this will drop to 3 days a week onsite and 2 days WFH). Overall ambition of the role: Reporting … into their Service Team Leader, the Service Desk Analyst will be responsible for delivering best in class support to all Nando’s UK, Group, Grocery and Yellowoods users. In order to be successful in the role, the post holder will need to possess good technical and organisational … collecting and noting triage information, resolving where possible and escalating appropriately when needed. Key Responsibilities: Operational Management · Responsible for logging all contact with the Service Desk (telephone, self-service, chat function, direct approach and Email), and to ensure courteous, timely, and effective resolution of issues and requests · Working more »

Job Title: Business Analyst & Service Design LeadContract Type: 6 Months, Outside IR35 Contract, (Flexible Day Rate)Location: Cambridge, once per fortnight Overview: We are looking for a dynamic and versatile individual to take on a hybrid role as a Business Analyst and Service Design Lead. This … role will involve leading market analysis, designing a high-level operating model, and driving the service design process for the rollout of a global data stewardship service. The day rate can be totally flexible for the right candidate.Key Responsibilities:Lead the internal market analysis to understand the data stewardship … landscape across multiple global markets.Collaborate with stakeholders to design a high-level operating model that addresses the varying needs of different markets.Develop service design strategies that ensure the new data stewardship service meets the specific requirements of each market while maintaining overall consistency.Work closely with the project management more »

Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk … Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication more »

IT Service Desk Analyst Winchester (3 days from home per week) £25,000 to £32,000 with bonus + on-call allowance IT Service Desk Analyst required to join an organisation going through a period of expansion and digital transformation. Currently hiring due to both an … internal promotion and growth in their customer base, the business are looking to expand their IT Support team and bring in a Service Desk Analyst to handle issues across both 1st & 2nd line for internal users. The position offers scope for progression, training opportunities, an excellent company culture more »

Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their London office. The Service Desk Analyst will be responsible for providing premium call centre and email … support with application related issues and requests. The working hours for the position are 11am – 7pm. The general duties of the Service Desk Analyst will include: Fielding Service Desks calls, and either solving problems upon first contact or referring advanced problems and requests to the appropriate team … member. Tracking customer calls and recording detailed and accurate information. Monitoring tickets entered into the Service Desk issue tracking system. Completing customer requests in a timely and highly customer-service orientated manner. Working to develop and maintain knowledge in existing and new technologies to provide the most effective more »

Service Desk/Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham. As a Service Desk/Support Analyst, you will provide support to internal and … external users of the companies diverse suite of business focused applications, ERP/CRM systems. Role: Manage support calls and tickets from IT Service Desk Provide internal and external customers support on the companies platforms Assist users with queries relating to their Dynamics 365 and COINS systems, such as … made Escalate 2nd/3rd line queries when appropriate Requirements: At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM/ERP system Experience taking a high volume of tickets in an engineering, manufacturing, house more »