1 to 25 of 36 Service Analyst Jobs with Remote Work Options

Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, small technology company are looking for a Service Desk Analyst to join their team based in Exeter. As a Service Desk Analyst , you will be required to conduct site visits mainly … to Friday covering 8 am- 6 pm (Rota). You must have a full UK driving licence and your own vehicle with business insurance. Service Desk Analyst Responsibilities: Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start … resolving, and progressing proactive alerts, both in person and remotely Providing support to the internal training team Providing customers with a one-stop support service Service Desk Analyst Requirements: Proven experience in providing excellent IT support Experience working within a Service Level Agreement (SLA) environments Microsoft more »

Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety … including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all … that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service more »

Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in … Doncaster . As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come to the office … an extended day; the working hours will be 05:30 14:00 and 08:30 17:00 in weekly rotation. Key Responsibilities of a Service Desk Analyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose and more »

Service Delivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced Service Delivery Analyst to join … someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department. Your Opportunity: As a Service Delivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to-end … meet business objectives and client expectations, steering our technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects and service improvement initiatives are more »

st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst/1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with … line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst/1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server … engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst/1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent … mix) working and will be based from our offices in Whitley (Yorkshire - DN14). What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties … for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts A warm and more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing … organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT … problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing … organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT … problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team more »

Service Desk Analyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk … records. Key Experience Required: Previous Service Desk/Help Desk Experience Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo more »

Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants … and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to … the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the more »

Are you an experienced Systems or Service Analyst? Do you have experience supporting and configuring Oracle applications to make sure continuity of service and functionality for end users? We have an opening for a Service Analyst to join our growing team on a 2 year more »

Service Desk Analyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with their use … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on core … software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on various technology more »

Service Desk Analyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility of extension … This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills * · Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service skills. * · Technologies may more »

Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/… working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and … implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making more »

Service Delivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we\'re on a mission to redefine theway technology solutions empower our business and customers. Our team isexpanding, and we\'re looking for an experienced Service Delivery Analyst tojoin our dynamic environment. … for someonepassionate about driving technology forward, keen on making a significantimpact within our fast-paced and innovative technology department. Your Opportunity: As aService Delivery Analyst, you will be responsible for overseeing the deliveryof technology services within Haven. This role involves managing the end-to-endprocess of providing technology solutions … technology solutionsmeet business objectives and client expectations, steeringour technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects and service improvement initiatives are more »

support and technical advice to users, IT Managers and 3rd Party Suppliers who access DHCW and NHS Wales Services. Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various … DHCW and NHS Wales services. Carrying out prescribed activities and Service Requests that have been requested by users of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. Responsible for the administration of the Configuration Management Database. Ensure that more »

Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service more »

Job summary KMPT Seeks Service Desk Analyst to Join Our Thriving Team! Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from … you! KMPT , a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week. In this customer … can: deliver high levels of technology assurance and high levels of customer satisfaction ensure the best return on investment is achieved through technology-enabled service transformation negotiate and drive best value from technology investment, contracts and outsourcing arrangements ensure all staff are adequately developed and able to make effective more »

Job summary We are seeking to recruit an Information Service Desk Analyst to work within the Digital and Data Services Dept. The trust offers excellent development and learning opportunities, a challenging work agenda, an opportunity to make a difference and career progression opportunities. We are seeking enthusiastic, customer … based within Flatts Lane Centre and be responsible for resolving technical first line support issues/requests received by the Digital and Data Services Service Desk. If successful, you will be required to be an excellent team player and ensure accurate and timely recording on the trust's call … to users. Use excellent interpersonal and communication skills to manage call resolution to a wide variety of personnel throughout the Trust. Assist the Information Service Desk Management team in the handling of complex enquiries and the production of key supporting documentation as required. Assist and deputise, where appropriate, for more »

Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of £130/day (Inside IR35). This role will be based onsite in Cambuslang … however, remote working may be possible on occasion. Responsibilities: - Support the team in providing an exception service to our users based across Scotland. Essential Skills: - Experience providing exceptional customer service and satisfaction. - Comfortable with verbal and written communication to customers and 3rd party suppliers. - Previous experience of working … in an ICT/Technology Service Desk - Ability to learn and navigate ITSM tools to create, update and close tickets. - Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc. - Ability to document calls received to the ICT Service Desk within ITSM tool. - Working knowledge more »

Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your career … as a HR Service Improvement Specialist to work as part of team in a client-driven company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make … within itself and its employees on a 12-month fixed term salaried contract. The purpose of your role will be to take responsibility for service improvement activity across HR Services with particular focus of maximising the efficiency and functionality of the HR software application, maintaining data accuracy, developing process more »