Senior Service Desk Analyst — Hybrid IT & Automation
- Location
- City of Edinburgh, Scotland, United Kingdom
Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch. You will influence … content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery. #J-18808-Ljbffr ...