26 to 42 of 42 Remote Service Analyst Jobs

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll be … doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring service … client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must be eligible for Security Clearance Proven experience as a More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll be … doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring service … client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must be eligible for Security Clearance Proven experience as a More ❯

Service Designer/Business Analyst - Audit Transformation & Gen AI Robert Half is working with a major international consulting firm to appoint a Service Designer/Business Analyst for a high-impact transformation initiative within the internal audit function of a global banking group . This hybrid role blends process redesign and stakeholder journey mapping with classic … audit processes Translate manual processes into efficient, automated workflows Collaborate with stakeholders across audit, tech, and transformation Support knowledge transfer and long-term capability uplift Ideal Background: Blend of Service Design and Business Analysis experience Experience working within audit, assurance, governance, or internal controls Familiar with audit transformation or digital risk programmes Able to design end-to-end processes More ❯

This is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer … service strategies, and achieve key business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written More ❯

Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point … environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal … Healthcare through ongoing training. Your journey so far Recent graduate with a related degree (e.g., Computer Science, Engineering) OR 1-2 years of experience in technical support or customer service, preferably in SaaS or software. Excellent communication skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast More ❯

with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" The Opportunity Radar Healthcare's newSupport Analyst We're looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the … Recent graduate with related degree (e.g. Computer Science, Engineering, or a demonstrated interest in software & technology) OR Minimum 1-2 years of experience in a technical support or customer service role, ideally within a SaaS or software business. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities, with an ability and desire to learn. Demonstrated ability … fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours! ️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up toa week to suit whatever exotic adventures or big life events you have planned for the year ahead Birthdays off and a surprise More ❯

mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview This is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives … and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with technical … and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

A dynamic Service Delivery Analyst is now sought by one of the UKs leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and … enjoys engaging with clients and customers. This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery/Customer Experience role. Key responsibilities of the Service Delivery Analyst To operate as the serve as the technical liaison between customers and internal … service teams Act as a point of escalation for incident resolution Building and maintaining strong customer relationships Presenting concise and informative monthly service data. Act as the conduit between clients and internal teams Ensuring seamless service operations Essential experience of Service Delivery Analyst Previous Security Operation Centre/SOC experience Knowledge of SOC tooling, SIEM More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are … you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be … Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating More ❯

Your new company Hays are supporting a law firm in Bath looking to recruit a new permanent Service Desk Analyst. Salary up to £27,000pa depending on experience and hybrid working post probation. The organisation has a great team and culture and promotes progression, development and internal opportunity. Your new role As a Service Desk Analyst, you … will be responsible for managing and resolving assigned incidents, service requests, change requests, and problem tickets submitted via the Service Desk Management system. You will ensure resolutions adhere to service level agreements (SLAs) while participating in the rota to cover core office hours. By leveraging both technical expertise and strong interpersonal skills, you will effectively resolve tickets … while delivering a seamless and positive customer experience for those seeking support from the Service Desk team. The role will cover out of hours on a rota and will require occasional travel to other sites. What you'll need to succeed To be considered for this role, you'll have worked in a similar IT service desk position. More ❯

IT Service Desk Analyst Wellingborough (Home Based with travel to the office) £34,391 We own and manage around 5000 homes with a £23 million turnover and our mission is to "we partner with customers and communities to shape places people are proud to call home." We pride ourselves on being a forward-thinking progressive housing association reflective … of what is an ever- changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow. We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity. This role is predominantly working from home with weekly visits More ❯

Vacancy for Digital Services Performance Analyst at The National Archives 26 March 2022 Richmond upon Thames, London Full-Time Summary We are transforming our digital services at The National Archives. As part of the Digital Services department, you will work with all available digital data and, using your analytical skills, generate clear, actionable insights to help develop our business … assisting others in understanding the next steps. You will support product teams, especially user researchers, to combine the 'what' and 'why' of user behaviour, as well as product and service managers, to identify 'what good looks like' and develop hypotheses. You'll be a clear and confident communicator, able to share information across the organisation, train others, and enable More ❯

Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 8:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office …/3 times a week Ovevriew: Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service More ❯

looking to progress as an industry professional, Node4 has a place for you. About the role During an exciting period of growth, we have an opportunity for a SOC Analyst to join the Node4 Group. As SOC Analyst you will be helping customers effectively respond to and manage cybers security incidents, ranging from compromise assessments, to live incident … a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if … you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY More ❯