Service Desk Analyst
- Hiring Organisation
- Leeds and York Partnership NHS Foundation Trust
- Location
- Leeds, LS7 3JX, United Kingdom
- Salary
- £28392.00 to £31157.00
summary The ICT Service Desk function serves as the support gateway for all information, communication and technology and ICT training for approximately 4000 staff across Trust sites located across Leeds and York boundaries and supporting our wider regional wide services. The ICT Service Desk covers … servers, voice and data.To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system to efficiently handle incoming ...