1 to 25 of 139 Service Analyst Jobs

Group Service and Technical Reporting Analyst Location : Volkswagen Group's National Learning Centre, Wymbush Salary : Competitive, DOE + Benefits! Contract : Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric … UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Group Service and Technical Reporting Analyst to design, develop and manage high quality reports and visualisations e.g. Power BI. You will work with stakeholders across … Group functions, IT and multiple departments within the six VWG UK Brands but primarily for the Service and Technical function within One Aftersales. You will Develop and operate in conjunction with the central database (One Aftersales) to deliver a detailed forecast by line of the S&T business, leading more »

Service Cost Analyst 12 Month Fixed-Term-Contract Reading (Hybrid - 3 days in office, 2 from home) Reporting to the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing support for and analytics focussed on the Services cost within the business … we serve. Responsibilities/Tasks Support your team to control the authorisation of parts requested by field staff based on cost limitations set by service management and offer alternatives that reduce costs but maintain service effectiveness. Execute the full LLU Warranty process for Annodata and Kyocera plus any … to provide insights that can be used by the business to optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and more »

IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for … an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of thi... more »

Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required … Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/… Reassigning and follow up of tickets as per standard procedure. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. more »

As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you … will manage cases efficiently and find effective resolutions to meet their needs. Key Responsibilities: Provide exceptional customer support to ensure the highest levels of service excellence and availability. Act as a single point of contact between our services and customers, managing cases and delivering timely resolutions. Collaborate closely with … the Service Desk team, as well as internal and external stakeholders, to ensure seamless support delivery. Utilize provided tools and possess an analytical mindset to translate customer cases into viable solutions. Contribute to the continuous improvement of service delivery processes and procedures. Maintain thorough documentation of support activities more »

is important Skills Required: • Excellent Communication skills in English and French (spoken and written) • Handling the voice calls • ITIL process on Incident Management and Service Request fulfilment • Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket • Monitor the Incident Management … queue, Assigning/Reassigning and follow up of tickets as per standard procedure • Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. • Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and … the incident management system with all the relevant information relating to an incident. • Proactive problem management is an added advantage. • Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend more »

systems. There is a wealth of opportunity for training as well as on the job learning. Job Description We are currently looking for IT Service Desk Analysts to join our Shirebrook IT Academy. If you are looking to kick-start a career in tech- this is the perfect opportunity more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, small technology company are looking for a Service Desk Analyst to join their team based in Exeter. As a Service Desk Analyst , you will be required to conduct site visits mainly … to Friday covering 8 am- 6 pm (Rota). You must have a full UK driving licence and your own vehicle with business insurance. Service Desk Analyst Responsibilities: Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start … resolving, and progressing proactive alerts, both in person and remotely Providing support to the internal training team Providing customers with a one-stop support service Service Desk Analyst Requirements: Proven experience in providing excellent IT support Experience working within a Service Level Agreement (SLA) environments Microsoft more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To provide more »

development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »

Technical Services Analyst Location: Home Based/Luton - on site 2 days a week in Luton Skills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365 We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an … role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding of … appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas more »

dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support … maintained Troubleshoot, analyse, and resolve IT related incidents Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals Provide an exceptional customer service - in person, via phone, email, and other forms of communication Documentation of systems, network, user, and reference guides User administration and maintenance Maintain records more »

Purpose of Position Pantheon’s Global Marketing team produces and oversees a wide range of content that supports the external profile and fundraising efforts of the firm, including marketing collateral such as factsheets and pitchbooks that relate to funds and more »

M&A Support Services Analyst - South or South East UK Purpose of the Role This exciting Mergers & Acquisitions (M&A) Support Services Analyst opportunity has arisen to join our IT team to handle all day-to-day IT issues and queries from our business users, escalating tickets and … interacting with the Service Desk. What you will do This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more: This role would be supporting new business integration projects … life support and communication back to the senior IT leadership team Identify situations requiring urgent attention and escalate via appropriate channels. Provide exceptional customer service, accurate communication with timely updates as required to all business users with IT issues and queries. Build positive client relationships through exceptional service more »

Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: £38,000 - £42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills … and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential … in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile more »

Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: £38,000 - £42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills … and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential … in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Excellent customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile more »

Hybrid working – 3 days office/2 days from home Location – Central London Salary: up to £60k + benefits Infrastructure Services Analyst required by a Global Leading Law Firm based near Bank. This is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst more »

We are currently working with a leading International Law firm who are looking to hire an Infrastructure Services Analyst who will be responsible for the day-to-day management of the firms infrastructure including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage and unified communications. The more »

Financial Services Research and Insights – Lead Analyst Location: London or Manchester We began our journey in 2016 by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of connectivity and operate as … Dubai, India and Australia, GlobalData serves a worldwide customer base with progressive solutions of the highest quality. Description We are looking for a Lead Analyst to join our Financial Services Research and Insights team. As a Lead Analyst, you will manage publication schedule of consumer insight and market … and mentor a team of junior analysts responsible for data manipulation and drawing insights from data, as well as authoring of content. A Lead Analyst will also have an opportunity to drive product development initiatives, working closely with our commercial teams and regularly engaging with customers and prospects. Our more »

is working with one of the world’s biggest computer software companies, who are seeking a German and English speaking Freelance Professional Services – Technical Analyst to work with global customers within the digital media consulting team for the EMEA region. The team are responsible for implementing API’s to more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/… 24. The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams Be the primary … point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase more »

Goodman Masson are excited to be partnered with a large sized housing association on their search for a Service Charge Analyst! What is the role? Main responsibilities: Analysing and reconciling service charge income and expenses Maintaining accurate records of service charge transactions Collaborating with property managers … to ensure timely and accurate billing of service charges Reviewing lease agreements to determine applicable service charge allocations Calculating service charge budgets based on property expenses and projected costs Conducting regular audits of service charge accounts to identify discrepancies or errors Providing financial reports and analysis … related to service charge income and expenses Communicating with tenants regarding service charge inquiries and disputes Ensuring compliance with accounting standards and regulatory requirements Assisting in the preparation of annual service charge budgets and forecasts Participating in meetings with property management teams to discuss service charge more »

Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you … ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If youre passionate about technology and ready to lead a high performing team, this could be your next … to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives more »