1 Contract Service Delivery Jobs in Buckinghamshire

We have a requirement for a DV Cleared Senior Operations Analyst. This role is responsible for delivery of front line IT service delivery. Responding to alerts from the IT estate, or targeting first contact resolution of customer incidents and service requests on a rotating 24/… with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts; * Assist other teams, as directed, to control and manage service issues, problems and … requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the lifecycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups to give and receive information and advice to support resolution; * Technical liaison with more »