1 to 25 of 67 Service Delivery Jobs in London with Remote Work Options

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Please note this role is for a 12-month fixed-term contract** SThree are delighted to announce that we’re looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. SThree is the only Global, Pure-play STEM Specialist and our vision is … Provider in the Best Stem markets. To support this Strategy, we plan to build a World Class Operational platform to support our ambitions. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting … line support for all IT products and services. taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a more »

dnata Catering and Retail are seeking an experienced and dynamic IT Service Delivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the delivery … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT … related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT service delivery processes and fostering innovation across more »

Job summary Practice Plus Group are currently delivering Integrated Urgent Care services in South West London , and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an … efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You … will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and more »

The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of Integrated … Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in an efficient more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in … their industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental more »

Delivery Manager – Data Ops Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services … The Delivery Manager for Data Operations is responsible for ensuring the successful and timely delivery of data to the business. You will lead a team of Brown & Brown data specialists, manage resources, act as a bridge between data operations team and business stakeholders, work with the wider data … team to provide a seamless service to business stakeholders. The day to day: You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods and the Data Operations function. Your primary responsibilities will include: Operational Leadership: Overseeing data operation function and consistent delivery more »

public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality … service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and more »

Data Delivery Lead Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services. The … Data Delivery Lead is responsible for ensuring the successful and timely delivery of data projects and initiatives. You will lead a team of Brown & Brown and third-party data specialists, manage resources, and act as a bridge between technical and business stakeholders The day to day: You will … be an experienced leader who specialises in delivering Data Projects using Agile delivery methods. Your primary responsibilities will include: Leadership : Overseeing data projects from conception to completion. This includes defining project scope, establishing timelines and budgets, and managing risks. Management : Leading and motivating a team of data analysts, engineers more »

of backgrounds, to enable organisations to perform as effectively, efficiently and innovatively as possible. Their CPRE team is the go to strategic advisor and delivery partner for complex real estate related business challenges, working across a range of corporate, financial services and public sector clients. For this role specifically … high profile, multi-billion dollar facilities and workplace services transformation programme. Designing and establishing a new target operating model, including the supply chain and service delivery models; Supporting make or buy decision-making on facilities and workplace services. Preparing robust business cases supported by detailed strategic sourcing and … category plans, including in-depth analysis of potential service delivery models. Regarding Assistant Director and Director candidates will be expected too: Support the development and growth of the business by building and sustaining client relationships; Develop business opportunities and managing client engagements, including managing diverse teams and promoting more »

behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team … for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data … the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across … the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and … priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs more »

Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT … operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the … meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 25/04, 2nd interviews 26 & 29/04 Please see the attached more »

Salary budget - £26,000 - £30,000 per annum ROLE OVERVIEW: To provide a high quality, proactive desktop support service to our client at London Borough of Bexley Council as part of a customer focused Service Delivery team. Working to contracted SLAs and delivering best in class services … to our customer. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution. MAIN RESPONSIBILITIES: Deliver 2nd Line Service Desk support (break/fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes. Provide PC, telephone … and mobile support including hardware and software, configuration and maintenance. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution details. Ensure that assigned ICT Service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and more »

Senior Service Engineer Company Overview 83zero is working with a leading IT consultancy that partners with global organisations to deliver IT operations along with business advancements through the adoption of new and innovative technologies. Our client partners with several international private businesses in shipping, real estate, energy, banking, and … You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your responsibilities … include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify accuracy issues.'€¢Develop … Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends in Configuration management.'€¢Provide more »

between the acquired entities and our company, fostering strong relationships and addressing stakeholder concerns Monitor integration project progress, proactively tackle challenges, and ensure timely delivery within budget Maintain detailed documentation, generate status reports, and contribute to the continuous improvement of integration processes Conduct quality assessments, identify optimization opportunities, and … support post-integration reviews Ensure integrated systems adhere to security and compliance standards in collaboration with the IT Service Delivery Team What You'll Need: Minimum of 3 years of experience in IT integrations, preferably within a dynamic environment involving multiple acquisitions Strong hands-on experience with Microsoft … flexibility to work in a fast-paced environment with changing priorities and tight deadlines. Desirable: Experience with third-line support, covering the entire IT service provision Knowledge of integrating legacy and advanced applications into existing infrastructure Familiarity with DevOps and change management methodologies Experience with purchasing and building laptops more »

clinical systems, as well as supporting the digital transformation programme in North Central London and across London. You'll also be responsible for the delivery of integration services and system access including the Registration Authority (smart card) service. You'll be managing a team of around 35 staff, plus … transactional database backend. Desirable Experience of working within an NHS organisation. Experience of managing internal and external suppliers and negotiating contractual requirements for the delivery of application packages and changes to meet product and service delivery requirements. Disclosure and Barring Service Check This post is subject … Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship more »

a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Performance Management (EPM) in response to complex client problems. · Supporting business development and project delivery activities across clients from multiple industries. · System design and delivery, including release management, integration management, data migration strategy and management. · Defining an overall … EPM programme. · Should be able to independently run client workshops to drive design decisions and system demonstration in both an in person and remote delivery mode. · Prepare configuration & other design documents (Functional specification, Solution design document). · Experience to drive the technical deliverables such as Data migration principles & Integration more »

may require medications to be given from the stock in the OOH visiting car, as well possible palliative care patients. The Out of hoursvisiting service usually commences from 7pm to 8am Monday to Thursday, and 24 hours over the weekend. About us Greenwich Health is the GP Federation for … require medications to be given from the stock in the OOH visiting car, as well possible palliative care patients. The Out of hours visiting service usually commences from 7pm to 8am Monday to Thursday, and 24 hours over the weekend. The Urgent treatment centre is open 24 hours per … responsible for monitoring health, safety and security of self, the team and others and promote best practice. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with … Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »