1 to 25 of 114 Service Delivery Jobs in the Midlands

Academies in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met. Role Main Duties and Responsibilities: Ensure that the ICT Helpdesk function Is effectively maintained by responding to incoming calls more »

Commission)This position supported by the VVB central Assurance team will be responsible for the management of the assurance and compliance processes within the delivery team. Monitor and report on asset performance, reliability, efficiency and compliance. Make recommendations that will improve business performance. Providing Quality Assurance support to the … to handover Collect/collate site assurance documentation Assure materials comply with design specification Monitor quality of installation works throughout project life Consulting with delivery team and principal contractor Develop quality plans, manuals, documents, and systems Manage project ITP process Manage Verification & Validation procedure Monitor progress and report on … race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. Does VVB sound like a company you would like to work for? Send us your CV on the VVB Careers Microsite - careers.vvb-eng.com more »

design, technology, facilities, and manufacturing operations staff Qualifications & Requirements – Project Manager Quality Systems You will be committed to providing an exceptional level of customer service You will ideally be educated to degree level, or equivalent, having gained experience in manufacturing and quality sectors Vast knowledge of ISO9001; 14001; BBA … confidence to manage your own time and prioritise your workload Flexible, with the ability to work under pressure whilst looking for continual improvements to service delivery What we can offer – Project Manager Quality Systems Generous reward package Generous completion Bonus on delivery of Project Fast paced, varied … work Ability to affect change in a thriving SME company offering a market leading product portfolio and service to the construction industry A challenging, business critical project For more information on this role, please contact Mike Butler onor send a copy of your CV to Candidates who are currently more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

of support of the schools ICT resources, Support of the clients core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your … Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies … by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »

Purpose The role of the Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division, is to manage team performance, controlling service quality and ensuring it is delivered in a safe, efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. … It will require first response to ad-hoc and customer requests , forging a link to delivery and management personnel.? The S ervice Delivery Managers focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping … reporting opportunities for additional revenues and assisting in the tendering and pricing of works? Take responsibility for health and safety at the point of delivery , undertaking risk assessments, monitoring the implementation of control measures, and actively participate in the maintenance and improvement of the overall Company Health and Safety more »

company's aims and vision Ability to multitask and thrive in a fast-paced environment Strong teamwork and communication skills Accountability for team and service delivery Commercial awareness and adaptability to changing customer demands A willingness to challenge the status quo and drive change Responsibility for environmental sustainability more »

be responsible for overseeing various contracts dealing with all aspects building fabric maintenance and small/minor works projects. You will effectively manage the service deliveryand strategic direction of your portfolio and actively pursue contractual and statutory compliance and opportunities for business development Be familiar with the supply chain … reflect theH&S policy and procedures Ambassadorial representation of thebrand and values Liaison with line managers, Engineers and office teams to ensure communication and delivery remains consistent with requirements You will be accountable for all operational and financial/commercial performance of the designated portfolio Maintain a professional approach … knowledge and understanding of H&S and environmental responsibilities. Customer focused with sound commercial and financial awareness. Able to translate client requirements into actual service delivery Able to establish relationships with clients, suppliers and across the FM business. For further information on the role and the company you more »

management and reports the reasons for decisions being made. Experience of Power BI would be extremely beneficial. Ability to work in a highly pressurized service delivery environment. Experience of implementing and control of the teams workplace audits to drive accuracy and processes improvements with the use of robust more »

wellbeing app Training & Development There is also an enhanced call out allowance and overtime rates with the role. Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … will already have experience gained in a similar role. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Birmingham … area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but more »

Training and Maintenance Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of internal processes while delivering exceptional customer service to their clients. Your primary responsibilities will include scheduling engineers and trainers' visits, managing contract renewals, and fostering positive relationships with both new and … be on providing outstanding customer support and fostering business growth. Key Responsibilities: Coordinate and schedule visits for engineers and trainers, ensuring timely and efficient service delivery. Manage contract renewals and ensure all agreements are up-to-date and accurately maintained. Act as the primary point of contact for customer … business opportunities. Collaborate closely with internal teams to ensure alignment and effective communication of customer needs and expectations. Qualifications: Previous experience in a customer service or coordination role, preferably within a manufacturing or technical environment. Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. more »

new Mobile Key Technician . Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery … Technician, Mobile Key Technician, Automotive Key Technician, Key Assist Technician, Mobile Auto Locksmith, Automotive Locksmith, Key Programming, Key Cutting, Key Programmer, Key Cutter, Field Service Engineer, Vehicle Key Technician. more »

Our client is hiring for an experienced Service Delivery Manager based at their head office in Solihull. Salary for this role is between £40k – £45k Company Overview: We are a telecoms and technology company. We’re a communications company with a difference. Our work stands out from the … working within our business supporting our ever-growing customer’s needs. Summary and purpose of the job: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful candidate … operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving more »

the job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will have some knowledge of managing Avaya/Extreme networks and Cisco technologies to include on … the policies and procedures relating to security and best practice are adhered to. Participate in a rota for your team to ensure that the Service Desk has the 3rd line team available during the agreed hours, and that there is a 3rd line on-call service available to … to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. Ensure that the ICT Service Catalogue and other ICT infrastructure configuration documentation, procedures and processes are kept up to date with regular reviews. Ensure that the Infrastructure team maintains more »

Job summary We are looking for a forward thinking, highly specialised cardiac physiologist to join our friendly, motivated, energetic team, to support the delivery of a high quality cardiac rhythm management service in this leading tertiary centre. To apply for this post you must have full BHRS (HRUK … job As a large tertiary centre we provide the full range of invasive and non-invasive procedures. Our EP/RFA and 3D mapping service utilises Precision, Ensite, Diamond Temp, Carto and CRYO technologies. We regularly utilise new technologies on a limited market release basis. Following expansion to the … VT ablation service, the Trust is now the largest centre within the region providing the procedure and is the Abbott VT Ablation training centre within the UK.. The device implant service has grown and now includes S-ICD's and Micra A-V, as well as ICD, CRT more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

Demonstrate strong awareness of PMO and project management methodologies to effectively guide projects throughout the lifecycle. Understand system architecture and recognise implications on infrastructure, service delivery, and information security. Collaborate with IT support teams to ensure smooth implementation, upgrades, and transition into business as usual. Ensure end users … relationships and translating business needs into actionable IT strategies, we'd love to hear from you! Please reach out to Kelly Bradley, Lead Talent Delivery Partner. more »

of design, technology, facilities, and manufacturing operations staff Qualifications & Requirements – Project Manager Quality Systems will be committed to providing an exceptional level of customer service will ideally be educated to degree level, or equivalent, having gained experience in manufacturing and quality sectors knowledge of ISO9001; 14001; BBA accreditation would … the confidence to manage your own time and prioritise your workload with the ability to work under pressure whilst looking for continual improvements to service delivery What we can offer – Project Manager Quality Systems reward package completion Bonus on delivery of Project paced, varied work to affect … change in a thriving SME company offering a market leading product portfolio and service to the construction industry You will deliver a challenging, business-critical project Candidates who are currently a Project Manager, Project Leader, Project Quality Manager, ISO9001 Quality Lead, Manufacturing Project Manager, Quality Systems Project Manager, Quality more »

This role is pivotal in providing essential call handling services, including telecare and telehealth, to support the health, independence, and well-being of our service users. You will be instrumental in delivering not only routine responses but also emergency assistance, demonstrating your ability to manage critical situations with empathy … Duties and Responsibilities: Provide empathetic and efficient call handling for a variety of services, including out-of-hours repairs and housing enquiries. Support the delivery of Technology Enabled Care Services and assistive technology solutions, ensuring a tailored approach for users, their families, and carers. Coordinate with emergency services, healthcare … Maintain meticulous manual and digital records in compliance with our data protection standards. Work within a team environment to foster a supportive and effective service delivery culture. Essential Skills and Qualifications: Excellent communication skills in handling sensitive situations with tact and understanding. Strong organisational abilities to prioritize tasks more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

Design and manufacture of space connectivity solutions to make communications universally accessible, secure, and actionable. The company is redefining the economics, design, manufacturing, and service delivery of satellite and terrestrial IoT systems. Ro... APCT1_UKTJ more »

QA procedure compliance and thorough documentation prior to handover Collect review, and ensure material compliance with site assurance documentation Monitor installation quality, liaising with delivery team and contractor throughout project duration Develop and implement project quality plans, manuals, and documents, managing ITP process and verification/validation procedures Report … issues Manage non-compliance submissions and closure within set timelines, while monitoring asset performance, reliability, and efficiency Oversee assurance and compliance processes within the delivery team, ensuring quality and compliance with design specifications, and reporting on progress and initiatives for business performance improvement. Qualifications: Essential: Electrical/mechanical installation … race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. more »