23 Service Delivery Jobs in the North West with Remote Work Options

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your role revolves … around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology … adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services more »

Job Title: IM&T Leader - Service Delivery Location: Barrow, potential for remote working. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + dependant on skills and experience What you'll be … doing: Act as a Service Architect for the Product Fulfilment function within IM&T Orchestrate Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion for Continual Service Improvement and Service Automation Minimise Service Related … Risks You'll also have people manager responsibilities in this role Your skills and experiences: Wide Experience of all aspects of Service Delivery ideally within a large scale SAP environment, however, service acceptance around any other large scale application considered Experience of use of industrial strength CMDBs more »

Oracle Fusion Service Lead - HR & Payroll Group Technology Permanent | Full Time Office location: Orange Tower, Manchester | Hybrid Hiring Range: £65,000 - £75,000 Please note: This is to assist candidates in assessing their suitability for the role. The range does not represent a longer term salary commitment for the … a digital-first business. There’s never been a more exciting time to join our team. The role We are currently looking for a Service Lead for HR and Payroll who will manage a small team, supported by 3rd party resources to ensure that the Oracle Fusion HCM and … continues to transform. A key area for this role will be business engagement and stakeholder management as well as a close relationship with other service leads to ensure we have a consistent and coherent service across Oracle Fusion, other financial services and associated processes. As Service Lead more »

Service Delivery Coordinator (Orders) – Manchester – Hybrid – FTC – New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice … and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases. Liaising with suppliers. Keeping … a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues. Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests The Order Delivery Executive will more »

day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal; To ensure regular communication with clients through video calls, emails and on occasion, face to face meetings; To own … for growth within the client accounts; To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction; To … effectively interact with internal NQC teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function; To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement more »

throughout the world and become part of an exciting long term plan for sustainability, and a better future. About Your New Role The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our … client accounts both with Automotive OEMs and Tier one suppliers. As Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering. Key Responsibilities As a Client Delivery Executive you are expected to undertake the following … responsibilities as part of your day to day activities: Assisting in the delivery of all aspects of services via emails, and calls into the portfolio of clients including the management of supply chain related campaigns and projects To effectively interact with internal NQC teams including the Service Delivery more »

plan for sustainability, and a better future. About your new role: As part of our growth journey, we are searching for a Head of Service Delivery to take charge of the automotive teams here at NQC. The successful candidate will be a natural leader in operational service management, who can liaise with various functions of the business. Working cross-functionally with wider teams, such as our client delivery team, product management, and external clients, you will ensure that our clients and suppliers are receiving the best service possible. Key Responsibilities: As a Head of … Service Delivery, you will be required to undertake the following responsibilities as part of your day to day activities: Overseeing the day-to-day responsibilities of the automotive branch functions (Supplier Assurance platform) such as Data Administration, Outbound Support, Inbound Support, and Compliance Analysis Providing effective leadership and more »

IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be … Delivering successful outcomes in this role, the main responsibilities you will have include: You will have line management responsibilities, leading an established team of Service Managers. You will manage end user communication and expectations, providing high quality support for all end users. Plan, schedule and coordinate resources to ensure … effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues. Maintain stakeholder relationships and will liaise effectively and courteously with colleagues. You will be expected to work occasional more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required more »

Monitor cyber security services, systems, and related infrastructure for signs of failure or error and raise as IT incidents. Resolve IT incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs … requests, use of new software or hardware facilities and report findings to the Cyber Security Team. Support the IT team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Assist in the resolution of incidents and complete service requests relating to all … aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Take ownership and a hands-on approach to vulnerability management reduction across all IT Systems Work with the SOC to assist in the coordination and management of cyber incident more »

business need. You will champion a strong internal consultancy approach, embedding a Business Partnering model. Taking ultimate responsibility for the end-to-end operational delivery of all agreed people development solutions through effective management of the team and L&D resources. As the Senior Learning & Development Partner you will … an L&D strategy that can respond to an increasingly digital era, so experience in a blended learning approach is essential. You will drives service delivery in-line with the strategic HRD management goals, with particular focus on ensuring internal mobility of talent through effective Management Development and … review process within the business. This role will be suited to someone who has a sound knowledge of learning styles, experience in course design & delivery, and who is confident & has gravitas while presenting on courses and in meetings. You will understand the drivers & dynamics of a charity environment, have more »

opportunities for improvement, contributing to the overall design of the estate. Promote standardisation and innovation and be proactive in looking for opportunities to improve service delivery. Ensure that Disaster Recovery is regularly reviewed and tested. Responsible for ensuring KPIs around availability and security are met To ensure all changes more »

funded trader programmes available anywhere to traders interested in forex trading. As a company we provide traders with a comprehensive approach that prioritises customer service, longevity in the market, sustainable pricing, and a commitment to reducing long-term risks for traders. We operate a remote working policy, with a … to the growth of our highly successful affiliate portfolio. Your Responsibilities: Support the Head of Marketing in delivering the affiliate program strategy, ensuring efficient delivery and optimisation. Collaborate with the talent in the market to increase the size and quality of the portfolio. Identify, qualify, and onboard new aggregator … sites to the affiliate platforms, conducting regular market research. Act as a key contact for affiliate partners, ensuring best-in-class service delivery and fostering long-term, successful relationships. Administration of the affiliate system and ensuring commissions are accurately recorded. Complete affiliate payment runs at the start of more »

Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted more »

Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted more »

TikTok presence, engaging audiences through live presentations and captivating content creation. Key Responsibilities: Forge Strong Relationships: Manage direct partnerships with key affiliates, ensuring exceptional service delivery in alignment with standards and agreements. Scout New Opportunities: Research and source new affiliate prospects, collaborating with networks to continuously enhance recruitment more »

The role We are actively seeking a Senior Developer to take on a pivotal role in driving the development of key initiatives spanning CRM, service delivery, and SaaS solutions. This role is integral to our ongoing commitment to technology advancement and digital transformation. What youll be doing You … package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of more »

mindset; AND Details focussed, self-motivated and proactive, and confident in building enduring relationships with clients that are based on trust and high-quality service delivery. What we offer: OUR FIRM Addleshaw Goddard is a place where you are valued, encouraged, and challenged to fulfil your potential in a more »

development. This role is ideal for a leader with a strong background in technical infrastructure and a commitment to excellence in team management and service delivery. If you are looking to make a significant impact in a dynamic environment, we encourage you to apply. Apply today to become a … attentive to details, and possesses excellent problem-solving skills. Your approach is proactive, and you are always looking for ways to improve processes and service delivery. You take pride in your work and strive to be an inspiring role model for your team. We are looking for someone who … mentoring to your team. You will play a crucial role in maintaining high standards for our IT systems and pushing beyond to exceed our service level agreements. To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers. Manage 3rd line issues, ensuring BAU more »

systems, addressing potential issues. Preparing and configuring new equipment, such as PCs, laptops, routers, servers, and network switches. Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters. Maintaining precise internal and customer documentation in alignment with ISO 27001 and ISO … standards. Liaising with third-party suppliers to guarantee service delivery. Configuring and administrating Microsoft on-premises & 365 products, with escalations of complex issues to the senior team. Managing and implementing client projects, with effective planning. Desirable Skills and Requirements: Proficiency in addressing Microsoft Azure Cloud & Office 365-based issues more »

Key Responsibilities: ** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. ** Record all support requests in service desk system and ensure timely resolution within SLA. ** Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. ** Prepare and … configure new equipment, including PCs, laptops, routers, servers, and network switches. ** Communicate with third-party suppliers to ensure service delivery. ** Proactively monitor and update IT systems and respond to potential issues. ** Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. ** Manage and implement client more »

impactful, collaborative and respectful. Job Summary Reporting into the Pay and Reward Manager you will be required to provide a professional, proactive and effective service to all staff within the ICO, ensuring that payroll, pensions and benefits are accurately processed. You will also provide appropriate advice and support to … and pensions policies and procedures. Job Description As part of a small team working closely with People Services colleagues, the postholder will support the delivery of a high quality service. The Lead Pay and Reward Adviser will be responsible for the daily implementation of all relevant policies and procedures.This … Reward Manager to ensure the ICO has effective relationships with external suppliers and organisations involved in the pay, pensions and benefit process e.g. Civil Service Pension Scheme, and suppliers of staff benefits. Work with operational People Services colleagues to ensure that HR data is effectively managed and used by more »

reservations through to changes, reissues and with excellent fares knowledge Business Travel Team Leader/Supervisor role and responsibilities include: To deliver exceptional customer service at all times regularly monitoring and reviewing the teams service delivery. Manage your own clients in addition to providing support to that of … will include advice on more complex itineraries Support and work alongside the Team Manager to develop and build strong client relationships Demonstrate extraordinary customer service to your team Business Travel Team Leader/Supervisor other info: This is an excellent opportunity to work for a growing Travel Management Company more »