1 to 25 of 50 Permanent Service Delivery Jobs in Scotland

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing … the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of cultivating more »

the Sword team in the role of Network Operations Manager. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take … requires careful stakeholder management and communicating status of those to the wider audience. Facilitate risk assessments to identify, assess and mitigate the risk of service gaps. Manage customer expectations and be accountable for the quality of service delivery and customer satisfaction as per agreed contractual SLAs. Be more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient … will benefit from: benefits including, private medical and health insurance, basic cover paid by employer eye test vouchers pension scheme protection after 6 months’ service should you be off work due to serious illness days holiday rising by 1 day per year to max 25 to purchase/sell more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient … benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

D365 Finance Consultant, you will be at the forefront of our Enterprise Applications pillar, leveraging your deep D365 Finance knowledge and expertise to ensure delivery of high-quality support and solutions to our D365 Finance customers. Your experience and understanding of Accountancy related queries, issues, and solutions, within the … and releases ensuring smooth transitions and minimal disruptions. Maintain updated documentation of system configurations, customisation's, and user guides. Assure a professional and successful service delivery approach towards the customer. Support service readiness ahead of go live. Identify new opportunities to grow and enhance the customers D365 … Finance solution; Work with colleagues across the organisation including technical leads, fellow consultants, and Service Delivery Managers. Desired Skills and Experience: We are seeking a passionate team player with the following qualifications: Proven experience providing support for D365 Finance and implementations; Strong D365 Finance support experience with particular more »

energy production, labour and parts costs, availability, fuel consumption, carbon savings and compliance emissions Leading on the automation of infrastructural processes managing assets including service operations, finance management, asset management, RHI management, customer management, compliance management, document control and CRM Supporting effective library management, including managing permissions and compliance … and experience: Relevant degree or equivalent qualification Full UK Driving Licence Ability to communicate strategic vision, self-motivate, take initiative and assume responsibility for delivery of complex projects Excellent communication and stakeholder management skills Full lifecycle development from UML, BPMN, prototypes, etc. into usable applications Experience of effectively leading … Data/BI team Experience of engaging with cross functional teams to deliver on time as per SLA’s/project timescales Hands on Service Delivery, Program Delivery and Operations experience Ability to manage multiple priorities in a deadline orientated environment A critical thinker, using logic and more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

from multiple sources to establish a TI request course of action or respond to a standard request for information related to the TI-Support service line Meet service level agreements regarding initial response time and customer notification as necessary Provide internal stakeholders the necessary information for decision support … and situational awareness on service request intake activities Route RFIs to the proper service delivery team with the appropriate level of urgency and communication channel in a professional and courteous manner with an emphasis on customer satisfaction; assess and escalate to the next level as needed Knowledge … and written) including experience briefing executive management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced more »

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience more »

Application Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software Glasgow, Woking or Home based, UK About the role We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some cross-skilling … web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base. Joining Idox as a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and Professional Services, consulting and advisory work. As a member … of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path. This particular role supports our Social Care customers and software users. Delivered as software as a service (SaaS) solutions more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first … point of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »

alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed … the go-to guru overseeing all legal project resources, guaranteeing top-notch quality in every output. Plus, you'll collaborate with the Head of Delivery to keep refining their delivery frameworks and services for continuous improvement. We're on the lookout for standout candidates with a knack for more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You’ll Be Doing: Be the first point … of escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution. Ensure all support requests are up to … escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

In order to support our growing company we have a great opportunity to recruit a Project Specialist to be part of our SPEN Capital delivery Programme in the UK. You will ideally be based close to our office in Hillington, Glasgow. Reporting to the relevant Senior Project Manager, working … from Project Initiation to release into Operations and/or supporting Project Managers on larger projects. The Project Specialist will own and manage the delivery of their projects through the effective coordination of internal Magdalene Service Delivery teams and external third-party delivery partners. You will more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our …/or banking Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days holiday plus more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our … or banking (desirable) Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days holiday plus more »

individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who … will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus … up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company’s objectives both efficiently and in a cost-effective manner. Comply more »

and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of operations professionals, providing guidance, support, and mentorship to ensure … and development. Programme Management: Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer … Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background in Payments within the investment operations space, with a solid understanding of industry practices and processes. Leadership Skills: Proven ability to lead and motivate teams more »

days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be … able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log … the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »

Infrastructure Engineer to join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based … and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and out of more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our … materials both physically and electronically Participating in daily cycle counting, reporting any stock discrepancies to Stores Cell Leader Participate in all appropriate stocktaking Preparing delivery paperwork General administration and housekeeping duties Any other duties as required due to business needs QUALIFICATIONS, SKILLS & EXPERIENCE: General High School education (or equivalent more »