team (RMH Digital). This is an exciting opportunity for a highly motivated & professional individual to join the team & work collaboratively to improve the service RMH Digital provides to the Trust. The Role:The successful candidate will provide comprehensive technical expertise in performing support, monitoring, maintenance, implementation, upgrades, & project … of modern technologies, operating systems, system tools, device architecture & peripherals including but not limited to:o Microsofto Azureo Office 365o Microsoft Intune, SCCMo Server & Service technologieso Active Directory Domain, Microsoft Public Key Infrastructure, Remote Access (RDP, AoVPN, DirectAccess), Other MS Server roles & featureso Dell Platformso VXrail/Isilon & ECS … resolution of complex technical issues. Working closely with project and solutions architect teams to review, interpret and respond to detailed business specifications. Reporting on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes. Ensure that services and components meet and continue to meet all their more »
s convenience. Duties will include: · Working on projects for the installation of IT equipment at customers across the UK, dealing with the whole of servicedelivery from receiving an order to handover with on-site system sign off with the client · Acting as a single point of contact … completion to achieve a correct and completed installation · Confirming dates and details with clients for each project, ensuring the clients are updated regularly · Managing servicedelivery and Engineers' calendar/scheduling in projects, surveys, training, snagging, etc We would LOVE to hear from you if you have the more »
requires working remotely from home as well as from the office when needed. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … needs. 5. Having a talent for providing effective evaluation reports and the ability to devise coaching development programmes through working closely with both the ServiceDelivery Managers and Team Managers in the Citizen Services. 6. Communicating effectively at all levels. Be able to explain difficult or complex matters … ability to quality check for multiple subject areas. 16. Any other reasonable duties, such as frontline work with existing teams, as requested by the ServiceDelivery Manager, Team Manager or Contact Centre Manager. 17. Having an ability to work both individually and as part of a wider team. more »
the Regional CEO of Metroline Manchester on the day-to-day activities within the engineering function of the business. Work closely with operations and servicedelivery colleagues to provide sufficient vehicles to operate the contracted services, ensuring good financial control of budget, and alignment with group quality and … Responsibilities Ensuring compliance regarding the undertakings detailed in the company O Licence, as one of the two senior Transport managers on the licence (with ServiceDelivery Director) Responsible for all amendments, additions, and changes. Identified as point of contact for the company O licence with both the local … common problems, campaigns, warranty issues, bulletins etc. Working with the procurement team to coordinate the implementation of national and local technical support contracts and service agreements. Maintaining an overview of all maintenance procedures and programmes within depot workshops. Monitoring engineering standards and promoting engineering excellence. Working with the Engineering more »
solutions to both public and private sectors across the UK. This is a broad role that encompasses elements of client relationship management, project management, delivery management and service management. We are seeking a seasoned individual that enjoys having multiple concurrent workstreams to manage and who likes being able … establish project plans, identify key deliverables, and allocate resourceseffectively. • Monitor project progress, identify potential risks or issues, and implement solutions to keep projects ontrack. Delivery Management: • Develop and maintain strong client relationships by understanding their needs and expectations. • Coordinate with cross-functional teams to deliver high-quality services that … meet or exceed clientexpectations. • Ensure servicedelivery aligns with client goals and objectives, providing proactive communication andsupport throughout the process. Service Review Management: • Conduct regular service reviews with clients to assess performance, gather feedback, and identify areas forimprovement. • Analyse client feedback and data to drive continuous more »
Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/ServiceDelivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the ServiceDelivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »
Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/ServiceDelivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the ServiceDelivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Flat Fee Recruiter
new Mobile Key Technician . Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office servicedelivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office servicedelivery … Technician, Mobile Key Technician, Automotive Key Technician, Key Assist Technician, Mobile Auto Locksmith, Automotive Locksmith, Key Programming, Key Cutting, Key Programmer, Key Cutter, Field Service Engineer, Vehicle Key Technician. more »
week Contract: Permanent Closing date: 15 th July 2024 About the role Due to career progression, a permanent vacancy has arisen within our IT servicedelivery team. The applications manager is a hands-on role, leading a multi-disciplinary team to deliver the planning, software development, integrations, implementation … release and on-going support of our applications, with a support model that ensures the delivery of service standards to agreed service levels, and leading the development of digital standards through continual service improvement. About you You will be educated to SCQF level 9 (e.g. IT … body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets more »
new Mobile Key Technician . Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office servicedelivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office servicedeliverymore »
checks in relation to onshore and offshore activities Manages quality assurance and control in relation to supplier and subcontractor evaluation, management and product/servicedelivery across a diverse, multi-tiered supply chain. Collaboration with Package and Engineering technical authorities e.g., Design, Transport & Installation, Construction, Fabrication (including NDT … Coatings) processes to ensure alignment with Quality requirements and deliverables. Proactive engagement with Lessons Learned capture and implementation throughout the project lifecycle. Management and delivery of the project audit programme within the assigned project work package(s) Participate and contribute to all relevant site and project quality meetings Deputises … Fabrication, Electrical & Mechanical systems and Construction. Strong working knowledge of contractual mechanisms applied within Renewables/Oil and Gas Projects and associated Product and Servicedelivery is desirable. Demonstrable experience in dealing with 3rd party contractors in relation to Quality. Qualified and experienced Lead Auditor(desirable) IT literate more »
of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for offices … and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end … user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT ServiceDelivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »
aim to continuously improve the services we deliver and develop those who work for us. Looking to join one of the fasting growing clinical servicedelivery companies in the UK? Do you: Want to join an organisation and team that believes in putting the patient first and focuses … on improving the lives of individuals through innovation and service development? Want to join a team that focuses on staff and people development? Have access to innovative and emerging orthotic 3D print technologies? We are currently seeking an experienced Orthotist who is looking for an opportunity to be develop … Physiotherapists, NHS Doctors and other members of the interdisciplinary team as appropriate, they then provide orthotic treatment based on best practice. To advance the delivery of the Opcare orthotic service by embracing evidence-based medicine and the result of Clinical audit in line with the requirements of clinical more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Eviden Technology Services Limited
thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required ServiceDelivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »
Rochdale, Greater Manchester, North West, United Kingdom
Meridian Business Support Limited
an experienced Registered Manager, to join one of our well established clients based in the Rochdale, Greater Manchester area. The aim is to provide service that achieves positive outcomes for service users and families/carers facilitating maximum independence, dignity, choice and control, through person centred planning and … notifications to CQC and to be responsible for the completion and oversight of relevant records and audits to comply with regulations. To ensure that service users have their needs met and the service meets the standards set in the Statement of Purpose; safeguarding service users and ensuring … the provision of high standards of care practice and the achievement of defined quality standards for service delivery. To be responsible for the development and maintenance of care planning systems and systems for case recording in accordance with regulatory requirements; responding to complaints and investigating as appropriate. To provide more »
Job summary Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected … of Network Support Analysts and technicians, the post holder will utilise all available resources to ensure fulfilment of the terms and conditions of the service level agreements for ICT Network Services between ICT Services and its customers. Main duties of the job Aneurin Bevan University Health Board (ABUHB) has … a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … servicedelivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service Desk … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »
Newark, Nottinghamshire, East Midlands, United Kingdom
Future Prospects
IT Service Desk Technician Newark based, Full Time, Permanent £Attractive DOE THE BENEFITS The benefits for the successful IT Service Desk Technician include: Office based 23 days (FTE) annual leave plus bank holidays Annual leave trading scheme Contributory pension scheme HealthPlan cashback scheme Permanent health insurance scheme Death … in Service benefit THE ROLE The duties of a IT Service Desk Technician will include: Provide an excellent first point of contact within I.T. for all enquiries. Record, prioritise, assign, and manage all requests and incidents reported to the service desk. Exceed customer expectations and communications via … of our systems. Setup, provide and maintain I.T. equipment for staff members. Ordering of hardware and software. THE CANDIDATE The ideal candidate for IT Service Desk Technician will have excellent customer service skills and an ability to communicate information to colleagues with varied levels. The following experience and more »
Employment Type: Permanent
Salary: 23 days holiday + BH, Pension scheme, Health Insurance
Northern Lincolnshire and Goole NHS Foundation Trust
ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM … that the logistical requirements of IT Equipment is maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned\unplanned work. Delivery and if required, installation of IT equipment which requires minimum technical setup such as mice, keyboard, headset,camera, monitor or that have been prior … configure by a member of the IT Operations Team Attend appropriate team discussions/meetings in support of service delivery. Assist with providing on job training, supported by SOPs for new starters, or current team members to maximise knowledge, transferring information to enhance individual(s) and team performance allowing more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »
As a Senior Regional Service Engineer, you will join a dedicated service team, where you will play a pivotal role in upholding the Krcher brand while delivering exceptional service to their customers. Within this role you will predominantly, maintain and repair for the South West covering where … be Oxford to Swindon. This role offers an exciting opportunity to contribute to the growth and success of Krcher by providing first class professional service and support for industrial cleaning equipment. Krcher, a globally recognised leader in cleaning technology renowned for commitment to innovation, quality, and customer satisfaction, Krcher … offers a dynamic work environment where employees can excel and grow professionally. Key Responsibilities for the Senior Regional Service Engineer Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class servicedelivery Serve as a custodian of the Krcher brand, embodying more »
Luton, England, United Kingdom Hybrid / WFH Options
Civica
role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT servicedelivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding … appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas … We’re committed to maintaining an inclusive and supportive culture. Australian Business Awards – Employer of choice Top rated employer – Glassdoor: Our average length of service is 9 years. Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices. more »
will be expected to carry a complex rehabilitation caseload. The successful candidate will need to: be responsible for the overseeing the day-to-day delivery of a high-quality dietetic service to patients recovering and rehabilitating after stroke. have previous senior clinical and leadership experience. act as an … organisational, communication and influencing skills. work well within a multidisciplinary team. collaborate closely with key leaders/managers which will include identifying areas for service development and improvement, implementing transformational change. advocate and support patients' rights by promoting shared decision making, respecting individual choice and beliefs, ensuring privacy and … to demonstrate empathy Able to lead by example, and role model UHB behaviours and values Desirable Demonstrate an interest and or skill set in service development/service planning Other Essential Able to travel, in a timely manner to meet the requirements of the job Desirable Ability to more »
operational and clinical targets. You will be responsible for line managing clinical staff whilst also holding a small caseload and having oversite of the delivery of service with in your area. Main duties of the job 1) To provide an efficient, effective, comprehensive and specialist MHST experience for … s 5) To monitor and guide the team in ensuring we meet safety benchmarks set by NELFT and the CQC, as well as ensuring delivery of interventions are carried out in line with NICE, guidance with Routine Outcome measures to monitor efficacy of intervention. 6) To support Operational manager … with day to day running of the service, including support with recruitment, sickness, Healthroster management, organising and chairing meetings and undertaking audits. 7) To act as an autonomous professional fully registered with the appropriate professional or regulatory body (e.g. HCPC, NMC). About us COVID-19 Vaccination We continue more »
operational and clinical targets. You will be responsible for line managing clinical staff whilst also holding a small caseload and having oversite of the delivery of service with in your area. Main duties of the job 1) To provide an efficient, effective, comprehensive and specialist MHST experience for … s 5) To monitor and guide the team in ensuring we meet safety benchmarks set by NELFT and the CQC, as well as ensuring delivery of interventions are carried out in line with NICE, guidance with Routine Outcome measures to monitor efficacy of intervention. 6) To support Operational manager … with day to day running of the service, including support with recruitment, sickness, Healthroster management, organising and chairing meetings and undertaking audits. 7) To act as an autonomous professional fully registered with the appropriate professional or regulatory body (e.g. HCPC, NMC). About us COVID-19 Vaccination We continue more »