1 to 25 of 70 Service Delivery Jobs in the West Midlands

a Utility Project/Programme Manager to play a pivotal role in overseeing all aspects related to Statutory Utilities (SU) to ensure the successful delivery of road commitments within the Road Investment Programme (RIP). This exciting role involves setting and leading the collaborative vision for my client’s … Utilities and is an exciting opportunity to lead and shape the strategic approach to utilities management. Your expertise will be essential in navigating complex delivery constraints and implementing innovative approaches to drive assurance, cost control, opportunity, and risk in major projects. If this role sounds like you, and you … contract to manage specific bespoke utility works agreements that support major projects. Actively manage relationships with regional utility organisations, transitioning from transactional, project-based delivery to a more collaborative model. Develop a plan to identify the program and complexity of schemes in the region that will require statutory utilities more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Administrator is critical to the successful delivery of IT Services and IT Projects. This role will work with the Regional Head within our DES IT department and the PMO Lead will … provide key Administrative support to the Service Delivery Managers and Project Managers. Key Accountabilities Provide administrative support to Project/Programme and service Delivery Managers in the DES department. Coordinate management meeting including arranging, minute taking, Organising and collating project documentation in line with company standards … familiar with all MS Office suite and can use effectively. Ability to engage and learn the use of new software tools to manage the delivery Excellent communication skills, can engage with colleagues at all levels. Experience in customer facing environment Can understand or learn quickly project management tools Broad more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

be responsible for overseeing various contracts dealing with all aspects building fabric maintenance and small/minor works projects. You will effectively manage the service deliveryand strategic direction of your portfolio and actively pursue contractual and statutory compliance and opportunities for business development Be familiar with the supply chain … reflect theH&S policy and procedures Ambassadorial representation of thebrand and values Liaison with line managers, Engineers and office teams to ensure communication and delivery remains consistent with requirements You will be accountable for all operational and financial/commercial performance of the designated portfolio Maintain a professional approach … knowledge and understanding of H&S and environmental responsibilities. Customer focused with sound commercial and financial awareness. Able to translate client requirements into actual service delivery Able to establish relationships with clients, suppliers and across the FM business. For further information on the role and the company you more »

and Princes and many more. MAIN PURPOSE OF THE ROLE: The key purpose of the Commercial graduate role is to work within the Customer Service team to provide exceptional communication , data insight and problem solve with customers. You will be the first contact for existing customers but also new … provide support when placing orders. Problem solving for customers - anticipating changes in demand and supply Tracking data to ensure high levels of quality of service delivery. THE INDIVIDUAL : Tosco are looking for a n engaging, ambitious, and confident individual to be able to build professional relationships with their customers more »

company's aims and vision Ability to multitask and thrive in a fast-paced environment Strong teamwork and communication skills Accountability for team and service delivery Commercial awareness and adaptability to changing customer demands A willingness to challenge the status quo and drive change Responsibility for environmental sustainability more »

Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. Working in Service Delivery, this pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient … and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your … levels of customer satisfaction and exceeding expectations. If you are a motivated critical repairs leader with a passion for delivering quality solutions, exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity by Monday 27 May more »

of support of the schools ICT resources, Support of the clients core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your … Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies … by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer more »

Training and Maintenance Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of internal processes while delivering exceptional customer service to their clients. Your primary responsibilities will include scheduling engineers and trainers' visits, managing contract renewals, and fostering positive relationships with both new and … be on providing outstanding customer support and fostering business growth. Key Responsibilities: Coordinate and schedule visits for engineers and trainers, ensuring timely and efficient service delivery. Manage contract renewals and ensure all agreements are up-to-date and accurately maintained. Act as the primary point of contact for customer … business opportunities. Collaborate closely with internal teams to ensure alignment and effective communication of customer needs and expectations. Qualifications: Previous experience in a customer service or coordination role, preferably within a manufacturing or technical environment. Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Birmingham … area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but more »

Job summary West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference. The Trust is currently under-represented in terms of people from BME backgrounds … to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers. Main duties of the job An exciting opportunity has become available for a fixed term Telecommunications Engineer to join our well established team … UK driving licence and access to a vehicle is essential. If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or more »

leadership to the Specialist Haemostasis and Flow Cytometry section at our Birmingham Children's hospital. The Children's site provides a paediatric and neonatal service including diagnosis of leukaemia, haemoglobinopathies and bleeding disorders plus providing an acute service for ED, Intensive Care Unit (PICU) and support of cardiac … take the department forwards, with some major projects in progress such as the introduction of a new LIMS across the region and help shape service delivery. Appointment to Band 7 would require good theoretical and technical competence of specialist haemostasis assays together with some experience of management support. Flow … the job Under the direction and working together with the Section Head, you would be supporting the leadership and management of theSpecialist Haemostasis laboratory service delivery: 1. To help support service delivery and development of the Specialist Haemostasis and Flow Cytometry section. 2. To help support more »

Job Opportunity: IT Support Technician Location: Lichfield Salary: £33,000 Are you the dependable and adaptable "go-to" person in a Managed Service Provider's support hub? Here's your chance to join a tight-knit, seasoned team of experts as a 2nd Line IT Support Technician . Our … and collaborative environment. We value continuous learning and encourage our staff to pursue industry certifications while gaining hands-on experience with cutting-edge technologies, service delivery, and incident response protocols. In return, we offer a competitive salary and an enriching work environment. What We're Looking For: Minimum … social occasions fostering team bonding. Benefit from a family-friendly work environment. Option to join the Company Pension scheme. Access to a Death in Service policy. Join and be part of a team where your skills are valued, and your growth is encouraged. Apply today! In Technology Group Ltd more »

Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Generate referrals from existing Sharp clients with the regional Sharp Account more »

BMS Service Engineer £40000 - £55000 + Package Midlands Our client is a top BMS controls company and they are currently recruiting an experienced BMS Service Engineer to join their existing team based in Birmingham. This is a field-based service role covering the Midlands, with responsibility for … the service, maintenance, fault finding and occasional commissioning works on BMS control systems. Contractors will also be considered KEY RESPONSIBILITIES: To ensure that maintenance procedures are carried out to the standards detailed in the specific service schedules. To fault find on control systems and be able to rectify … s and various BMS controllers. To ensure all sites/systems meet the requirements of the customer/client, reporting directly to the Services Delivery Manager via a written report on any sites requiring further attention. To produce written reports that clearly detail works undertaken. As this is a more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

create and deliver business value in the form of technical solutions that support critical capabilities and processes across my client, including the leadership of delivery teams who define and deliver new solutions to the business and its customers. Please note this role is hybrid working with 3 days per … and integration solution designs. Contribute to design and review of systems capability strategy, ensuring alignment with organisational needs. Ensure that solutions teams design and delivery clear delivery roadmaps aligned with current and future organisational needs. Lead ongoing Cloud Migration journey, including architecture planning and documentation, as well as … assessed against this. Collaborate with Cyber Security team to ensure secure solution designs and architecture. Collaborate with Head of IT Operations to ensure smooth service transition of solutions to BAU. Ensure Business Continuity and Disaster Recovery procedures are sufficient. Develop, implement, and monitor IT service delivery policies more »

This role is pivotal in providing essential call handling services, including telecare and telehealth, to support the health, independence, and well-being of our service users. You will be instrumental in delivering not only routine responses but also emergency assistance, demonstrating your ability to manage critical situations with empathy … Duties and Responsibilities: Provide empathetic and efficient call handling for a variety of services, including out-of-hours repairs and housing enquiries. Support the delivery of Technology Enabled Care Services and assistive technology solutions, ensuring a tailored approach for users, their families, and carers. Coordinate with emergency services, healthcare … Maintain meticulous manual and digital records in compliance with our data protection standards. Work within a team environment to foster a supportive and effective service delivery culture. Essential Skills and Qualifications: Excellent communication skills in handling sensitive situations with tact and understanding. Strong organisational abilities to prioritize tasks more »

QA procedure compliance and thorough documentation prior to handover Collect review, and ensure material compliance with site assurance documentation Monitor installation quality, liaising with delivery team and contractor throughout project duration Develop and implement project quality plans, manuals, and documents, managing ITP process and verification/validation procedures Report … issues Manage non-compliance submissions and closure within set timelines, while monitoring asset performance, reliability, and efficiency Oversee assurance and compliance processes within the delivery team, ensuring quality and compliance with design specifications, and reporting on progress and initiatives for business performance improvement. Qualifications: Essential: Electrical/mechanical installation … race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences … lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics … SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the effective and efficient management more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »